Tony T.
Everything is good about Firmoo
Easy to follow web site, great range of frames, and super good price. Also Chat help is actually that -"Chat Help". Staff helpfull and knowledgeable, and will give step by step guidance if needed.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing6,647 approved reviews, newest moderated first
Tony T.
Easy to follow web site, great range of frames, and super good price. Also Chat help is actually that -"Chat Help". Staff helpfull and knowledgeable, and will give step by step guidance if needed.
Leomar
Ho purtroppo inviato una errata gradazione di due paia di occhiali, e chiedendo un'eventuale sconto su un ulteriore acquisto, sono stato contattato dal servizio clienti il quale si è messo a disposizione per risolvere con varie opzioni l'errore, che ripeto è stato solo per causa di una mia compilazione errata dei dati. Correttezza e trasparenza.
Sergio C.
Occhiali di buona qualità a costi veramente modici
Response from FirmooDec 27, 2024
Grazie per la tua recensione, non esitare a contattarci tramite Firmoo.it se hai ulteriori dubbi. Ti auguriamo in anticipo un felice anno nuovo! 🎉
Stefania V.
Che piacevole sorpresa! Consegnati nei tempi previsti, ottima e raffinata qualitá del telaio, perfette le lenti! Bravi e grazie, acquisteró ancora, da voi
Tina G.
Great variety and customer service. Quality seems great and durable. Shipping was the only thing that was annoying because it took so long.
Response from FirmooDec 26, 2024
Hello Tina ! Thank you so much for your positive feedback on our products and services! 🌷 We are truly sorry to hear about the inconvenience caused by the logistics. We will pass your comments on to our logistics team and urge them to optimize the delivery experience. As it’s the holiday season, with Christmas and New Year just around the corner, there may be some shipping delays. We deeply apologize for any inconvenience this may cause. Wishing you a Happy New Year in advance! 🎉
Abigail
I found this company after my best friend recommended a different one for the same thing. I think I'd only heard the name thrown around, but other people said they had a good experience. They did not disappoint and I do enjoy when the glasses come in harder cases like this site rather than soft cases, but it's not a big deal.
Response from FirmooDec 25, 2024
Hi Abigail. Thank you for your review. We will definitely pass on your feedback to the relevant department for consideration. Wish you all the best!
Dhr. RJH J.
Na een zeer waardeloze ervaring bij brillen 24 die nog niet eens de glazen naar behoren kunnen zetten in een bril en ik vermoed om extra's te verkopen want na het herstel was het nog niet goed en ik moest dan maar laten verdunnen (voorheen ook met hun zaken gedaan en het was goed ton kon ik ook in alle monturen net als bij Firmoo de normale gasdikte aanhouden en toen deden ze de glazen nog goed zetten) toen mocht ik ze nog eens retour sturen voor herstel maar kreeg zonder overleg gewoon mijn geld terug. Levertijden zijn ongelofelijk lang bij hun tegenwoordig. Bij Firmoo nu 2 brillen besteld voor nog een stuk minder geld en alles super vlot gemaakt en verzonden en binnengekomen. Ze zijn gewoon perfect de brillen. FIRMOO IS EEN TOP AANRADER!
Rhymbert A.
The best customer service. I was not satisfied with the lens that I received because it's reflecting too much. It was my fault because I didn't order the anti reflective lens but they still gave me a coupon to replace my lens. Mariel has been helping me and she was really good.