Rebecca T.
The only place I will shop for glasses!
Firmoo is my new favourite place to shop for eyewear. The customer service is always pleasant, professional and reliable! I have been satisfied with every purchase!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Rebecca T.
Firmoo is my new favourite place to shop for eyewear. The customer service is always pleasant, professional and reliable! I have been satisfied with every purchase!
Salwa H.
Si je trouvais je leur mettrais 10 sur cinque....paired de lunettes aussi belle que les photos....très contente merci pour votre professionalisme
Kelly G.
I ordered 2 pairs of glasses from Firmoo, when they arrived they did not look the same as was advertised. I was gutted as neither pair suited me. I contacted Firmoo fully expecting to just have to suck it up but they gave me a coupon for the value that I paid so I could order different glasses. I’m very impressed and happy with the help they provided to make sure I get the right glasses for me
Marie L.
This is the first time ever ordering classes from this company. It was simple. It was easy and they are amazing. I love these glasses. I will definitely refer this company to my friends and family and I will be ordering more glasses. Thank you. I’m a very happy customer.
Angel
E comprado dos gafas progesivos una para mí y otra para mi mujer las pedí mal y me lo solucionaron en seguida muy buen equipo un 10 para esta marca
GB
Sehwerte passen nicht, Firma möchte die Brille nicht zurücknehmen. Kundendienst hat keine Ahnung. Sie schreiben ich hätte die Brille bereits 5 Monate. Liefertag war aber Dezember 2024 Das Unternehmen ist sehr unseriös! Werben mit Rückgaberecht aber ist sehr schwierig. Werde dort nicht mehr bestellen. Lieber bei einer Deutschen Firma bestellen als diesen Chinaschrott kaufen. Ob die Firma eine Einfuhrumsatzsteuer abführt???
Response from FirmooDec 20, 2024
Hallo GB, es tut uns unglaublich leid, von Ihrem unbefriedigenden Einkaufserlebnis zu hören. Ich kann mir nur vorstellen, wie frustrierend es sein muss, eine Brille zu erhalten, die überhaupt nicht passt! Seien Sie versichert, dass wir Ihnen mit einer sehr entgegenkommenden Rückgabe- und Umtauschrichtlinie helfen.🙏🏻 Leider konnten wir Ihre konkrete Bestellung anhand Ihres Namens nicht finden, daher können wir hier keine detaillierte Lösung anbieten. Wir empfehlen Ihnen, sich über Firmoo.de an unser Kundenserviceteam zu wenden oder unser E-Mail-Supportteam unter [email protected] zu kontaktieren. Wir entschuldigen uns noch einmal zutiefst für die Unannehmlichkeiten und danken Ihnen für Ihr Verständnis.🌷🙏🏻
Dylann P.
Amazing! Loved how they came in and amazing quality!!! And amazing customer service!!!
Ned
Ordered 4 pairs of glasses, and three of them were not even close to satisfactory. Bifocals were not bifocals, three of the four pairs were incredibly blurry, and I think whoever ground the lenses was drunk.
Response from FirmooDec 19, 2024
Hello Ned,We are truly sorry to hear about your disappointing shopping experience. I can only imagine how frustrating it must be to receive glasses that don’t fit properly! Please rest assured that we offer a very user-friendly after-sales service to address such concerns.🤓🌷 Based on the issues you’ve mentioned, it might be related to the prescription or the frame size. However, we regret that we couldn’t locate your specific order using your name, so we are unable to provide a detailed solution at this moment. We kindly recommend reaching out to our support team through Firmoo.com or [email protected] for further assistance. Once again, we deeply apologize for the inconvenience caused.🙏🏻🌷