Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
firmoo.com
Website
firmoo.com
Category
Vision & Hearing
Location
South El Monte, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
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Era un po' di tempo che volevo prendere un secondo paio di occhiali da alternare a quelli presi dall'ottico, sia per non vedermi sempre uguale e sia per averne un paio di scorta, però il costo mi ha sempre frenata.
Su consiglio di alcune colleghe mi sono decisa ad ordinarne un paio qui su Firmoo.
Ordinare è stato molto semplice, e laddove ho avuto dubbi ho chiesto al centro assistenza che ha risposto in maniera immediata.
Sono arrivati 2 settimane fa e sono soddisfattissima.
Montatura leggera e carina, lenti ottime (non ho avvertito alcuna differenza con gli altri) e molto confortevoli.
Questo modello arriva con le sue clip magnetiche e in un attimo si trasformano in occhiali da sole.
Rapporto qualità prezzo veramente soddisfacente.
Acquisterò sicuramente ancora.
Grazie Firmoo.
AK
Alexandra K.
Fantastic shop
I have ordered a few times from this company, both for my regular prescription glasses as well as sunglasses. I have also ordered glasses for family from here. All glasses have always been in oerfect condition, a great price, and customer service has always been next to none, all staff have been extremely helpful and offered great advice. I usually order in advance of when I need the products and never any issues with delivery.
JS
Joyce S.
3 out of 3 glasses made wrong – Firmoo failed every time
Biggest mistake ever. Keep away from Firmoo!
UPDATE: Firmoo replied, but nothing has changed. After multiple back-and-forth emails, they keep repeating the same points, asking for proof from my optician regarding the lenses, which was never part of their policy, and insisting I return frames with lenses I got replaced with another provider. They insist on proposing a “resolution” that makes no sense demanding I send them glasses with lenses from another provider rather than accepting their own defective lenses back. This only proves they’re not actually interested in resolving the problem.
I ordered three pairs of glasses with the same prescription, which clearly stated a PD of 61 mm. When I couldn’t adapt to them, I went to a second optometrist who measured my PD as 63 mm (apparently not the easiest thing to get right). Because of this, Firmoo keeps blaming me for entering the wrong PD. But here’s the truth: none of their glasses were made in accordance with the prescription I gave Firmoo. Regardless of whether my PD was 61 or 63, all three pairs they made had different PDs with one as bad as 69 mm!
I even offered to send them the lenses (not the frames, which I’m keeping) so they could check for themselves. They refused, insisting I had to send the frames too, because in their words, they were “part of a compensation order.” For clarity: the so-called “compensation” was actually my own money, a refund from a different pair I returned under their 60-day policy because I didn’t like the frame. They issued that refund as a coupon, and I used it to buy the other pair. But Firmoo treats it as if it was a gift, not my refund, and now demands I return it.
Their advertised 365-day defect warranty? Completely useless. Instead of owning up to their mistake, they hide behind policies, shift blame to customers, and make the process as exhausting as possible. I thought I was getting a bargain but ended up spending more money replacing the defective lenses myself.
If you expect good products and honest customer service, go elsewhere.
Response from FirmooAug 11, 2025
Hello Joyce,
We sincerely apologize for the frustration you've experienced with your recent orders. Your feedback is important to us, and we want to clarify the situation and work toward a resolution.
Please kindly note that PD is very important for accurately fitting your lenses to achieve visual clarity. Incorrect PD measurements in eyeglasses can lead to various comfort issues, including headaches, eye strain, and blurry vision. Upon checking the glasses in both orders were processed based on the PD of 61mm you provided in your order.
If you suspect a manufacturing error, please provide the optician’s report verifying the PD discrepancy in the glasses you received. If it is confirmed as our error, we will take full responsibility and will either remake your glasses at no cost or issue the full refund.
For the 2 pairs in your first order, one pair has been refunded and the other was exchanged for a pair from your second order. If you are not satisfied with the second order, please return the glasses in your second order back to us. We’ll process the refund of orders upon receipt of the glasses. Just a quick note that we require the return of complete eyewear (both frames and lenses) for any returns or exchanges.
Our customer service representative will reach out to you via email within 24 to 48 hours and provide the detailed information and steps. Please kindly check your email then. Thank you for your patience and understanding!
Sincerely,
Firmoo Customer Support Team
GE
Gerard
Top quality glasses
Top quality glasses, but the Photochromatic don't work driving in the car. But I really like them.
SI
Simone
Non posso lamentarmi di nulla
Non posso lamentarmi di nulla, spedizione veloce nonostante arrivino dalla Cina(ordinati il 23 Luglio, consegnati il 7 Agosto). Ho scelto una montatura non troppo pesante per uso quotidiano con lenti dotate di filtro anti luce blu. Qualità prezzo veramente buona.
CL
Claessens
Wát een goede service!
Wát een goede service!! Ik heb mijn bril ontvangen,en ben superrr blij ermee!! Top prijzen,toppppp service! En snelllll tuis!!Ik zal ZEKÉR méér gaan bestellen! Mvg marika Claessens...en bedankt voor álles!!
SQ
Serena Q.
Très déçue….
Très déçue….
La livraison très très longue déjà…
Ensuite il est impossible de porter les lunettes, les branches ne sont pas serrées du tout donc elles ne tiennent absolument pas sur le nez et les branches sont hyper écartées et de travers.
J’ai mit mon ordonnance d’ophtalmologue et pourtant la vue n’est pas pareil du tout que dans mes lunettes d’opticien, la vue donne mal la tête et envi de vomir.
Déçue de ces lunettes
Response from FirmooAug 8, 2025
Bonjour Serena,
Nous sommes sincèrement désolés d’apprendre votre déception et regrettons profondément les désagréments rencontrés, notamment concernant le délai de livraison, le confort de port et la qualité visuelle de vos lunettes. Nous attachons une grande importance à votre satisfaction et prenons vos remarques très au sérieux.
En ce qui concerne la livraison, celle-ci peut parfois être impactée par des facteurs indépendants de notre volonté, tels que les jours fériés ou les procédures de dédouanement. Pour rappel, notre délai standard vers la Belgique est de 13 à 22 jours ouvrés à compter de la date de commande. Si un retard est confirmé, nous nous engageons à vous proposer une compensation adaptée.
Pour les branches trop lâches, cela peut être dû à des vis non suffisamment serrées. Nous vous recommandons un léger ajustement dans un magasin d’optique local (les frais pouvant être remboursés) ou un échange de la monture si nécessaire.
Concernant la correction optique, nous rappelons que les lunettes de vue sont des dispositifs médicaux personnalisés. La clarté des verres, en particulier pour les verres progressifs, dépend de la précision des données de l’ordonnance, de l’adéquation de la monture, de la justesse de l’écart pupillaire ainsi que du temps d’adaptation requis. Notre laboratoire a bien fabriqué vos verres selon les données transmises.
Sachez que nous proposons un service après-vente complet : 60 jours pour un échange ou un remboursement, ainsi qu’une garantie de 365 jours.
Nous ne parvenons toutefois pas à retrouver votre commande avec les informations disponibles. Nous vous invitons à contacter notre équipe via [email protected] ou via notre Livechat 24/7 (https://www.firmoo.fr/) afin de vous proposer rapidement une solution. Nous vous assurons que vous ne subirez aucune perte.
Merci pour votre retour, qui nous aide à améliorer constamment nos produits et services.
L’équipe Firmoo
WI
William
Excellent customer service
I first received a pair of glasses that did not work for my eyes. The progressive glasses were very nice, but the near reading area was too low for my eyes, making me have to lift them up to read. The customer service agent suggested I request a higher segment height. I did, and the new pair of glasses I received (at no extra cost) are perfect. Great customer service!
