FirmooReviews of firmoo.com

Glasögonen är bra, Och billiga. Men dom svarar ALDRIG på mejl,Skärpning! Mejlade igen tidigt i morse 17/9, fortfarande inget svar! "Vi tar hand om ditt ärende omgående" DET gör dom INTE! Mejlat igen 12/4 ännu inget svar, Det måste vara personligt, VAD har jag gjort er, Enär ni ALDRIG svarar mej? 30/4 samma sak, Inget svar, VAD är det för fel på er?!

I ordered two pairs of glasses using their 2 for 1 deal and unfortunately when they arrived they were too large for my face. I requested an exchange and to my surprise they came back with a £120 voucher to use and to not worry about sending them back as a goodwill gesture. They also gave me useful information on selecting the right lens size for my face. Excellent customer service.

They look amazing the price was excellent and more importantly I can see phenomenally well. I am definitely a returning customer. Very grateful!

Esperienza molto positiva, lenti graduate che non hanno nulla da invidiare agli ottici da cui mi sono sempre servita. Assistenza impeccabile, avevo chiesto un reso per montatura che, a mio gusto, sul mio viso era troppo grande, mi hanno mandato voucher per nuovo paio d'occhiali, senza dover rendere l'altro. Tempi di consegna circa 10 gg.

I ordered my glasses, sadly the quality wasn’t great. They rattled when you wore them on your face so if you turn your head, they would make a sound so I requested a refund. At first I was very impressed with the customer service as they offered for me to keep the glasses as spares and they would refund me the money however they keep saying a couple of days for a refund I have requested it 3 times. Please refund me within the time frame you have given. Update: I have been told three times my refund has been processed however they have just confirmed again. It has not.

genuinely had a really really really positive experience with firmoo. i ordered two glasses and unfortunately one was too big for me so i requested a return/exchange and was met with a response that exceeded my expectations. i was given a coupon to reorder new glasses (also had the option to just receive a refund to my original payment account). i was even told that i don’t have to return the glasses and that i could just recycle them which has saved me time and money! the glasses quality is amaaaaazing. solid frames, good prescription and speedy delivery. 10/10 would recommend. i’m always going to order my glasses from firmoo moving forward.

Their glasses are usually fantastic as is their customer service . BUT don't buy these frames : TR53298 I had 2 pairs that cracked with in a few months. Yes I dropped one but not on a very hard surface, the other just broke in their hard case.

Déjà commander deux fois, lunettes super bien réglée. Elles tiennent bien dans le temps.