FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing6,647 approved reviews, newest moderated first
Fiorella
Ho acquistato tre occhiali, i primi due perfetti,l ultimo purtroppo aveva la clip on difettosa. Ho contattato l assistenza per chiederne la sostituzione e mi è stato regalato un nuovo paio d occhiali . che dire...nessun ottico lo avrebbe fatto Grazie firmoo!
R.Raab
Ich habe das erste mal eine Brille von Firmoo gekauft. Bei der Bestellung habe ich versehentlich einen falschen Wert angegeben, dadurch war die Brille für mich unbrauchbar. Ich habe die Brille reklamiert (zu diesem Zeitpungt wusste ich nichts von meinem Fehler). Obwohl der Fehler bei mir lag, hat Firmoo mir den Kaufpreis zurückerstattet. Top Kundenservice - danke
Response from FirmooSep 26, 2025
Hallo R.Raab, Es tut uns sehr leid, dass Sie mit Ihrer Bestellung bei uns eine unzufriedenstellende Erfahrung gemacht haben. Bitte entschuldigen Sie die entstandenen Unannehmlichkeiten. Wir möchten darauf hinweisen, dass Brillen mit Korrektionsgläsern individuell angefertigte medizinische Produkte sind. Die Sehleistung kann durch die Genauigkeit der angegebenen Werte, die richtige Fassungsgröße, den korrekten Pupillenabstand sowie auch durch eine gewisse Eingewöhnungszeit beeinflusst werden. Unser Labor fertigt die Gläser ausschließlich nach den von Ihnen übermittelten Daten an. Selbstverständlich bieten wir Ihnen 30 Tage Rückgabe- bzw. Umtauschrecht sowie eine 2-jährige Garantie. Wir haben gesehen, dass Sie bereits auf die E-Mail unseres Kundenservices geantwortet haben. Unser Team wird Ihnen innerhalb von 24 Stunden erneut Rückmeldung geben und eine Lösung anbieten. Mit freundlichen Grüßen Firmoo Kundenservice-Team
Dee71
I ordered three pairs of glasses from this company. Reading, intermediate (for when using my laptop) and distance. Having ordered high-end, designer glasses from a well-known UK high street optician that turned out to be unwearable due to the weight of the frames, and I was only given a partial refund, I was looking for lighter frames at cheaper prices. Having received all three pairs now, I am very, very happy with them. The quality is good for the price and the lenses meet my requirements perfectly. The only negative I have about Firmoo is that it was NOT fully outlined on their website that the glasses are processed and shipped from China, so there was a a conderable time to wait to receive them. This should have been made very clear before customers order. My assumption, seeing as the website was a UK one, was that the glasses were processed in the UK, but that is not so. Full disclosure about this would have been nice. Other than that, I would recommend this company.
Response from FirmooSep 25, 2025
Hi, Dee71! Thank you for sharing your detailed feedback. We’re glad to hear that you’re happy with the quality and comfort of your glasses. We sincerely apologize for not making it clearer that our glasses are processed and shipped from China, which can lead to longer delivery times. Your input is very valuable, and we will work on improving transparency on our website. We truly appreciate your recommendation and look forward to serving you again. Sincerely, Firmoo Customer Service Team
Eileen Z.
I had a problem with my prescription as the spectacle Rx numbers weren't there for me to select. Went on CHAT and spoke with Kath. Walked me thru the process and even completed the order for me! She was excellent! Thank u Kath!
irene C.
Adoro firmoo e tutti i suoi prodotti, assistenza sempre cordiale ed efficiente
María R.
Empresa seria.Resolvieron una incidencia con total eficacia y comprensión.Sin duda gran servicio.
Gee F.
I'd give zero stars if I could. I placed an ordered and either through a system glitch or human error my address was changed from 99-101 Blank St to 100 Blank St.. When I asked for either them to resend the order or give me a refund the responding email listed the options like I hadn't already said the exact same BUT their version of resending was a voucher that wasn't even for the full amount, they wanted me to pay shipping for an order I didn't receive and had it been my fault, sure but it wasn't. After some back and forth I raised a complaint through Paypal to which they offered a FULL refund or a voucher FOR EVEN LESS.. Bullshit company with ZERO care for the customers. This is bad business practise, and I have been in their position dealing with customers and if you actually give a shit about your customers, you comp the shipping when you are at fault.
Response from FirmooSep 24, 2025
Hello Gee, Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced throughout this process. Usually if a package is lost due to an address error on the customer's end, we issue a refund minus the shipping cost. If the error is on Firmoo's side, we provide full compensation, including shipping fees. Since we are unable to locate your order based on the information provided here, we cannot verify the specific circumstances of your case. Nevertheless, we are glad to know that you have already received the refund. If you have any further questions or concerns, please feel free to contact us (Livechat: 24/7). Thank you. Sincerely, Firmoo Customer Support Team
Saga
Riktigt dålig hemsida!! Dessutom en chatt utan att man kan skriva frågor!!! Lämnade direkt.
Response from FirmooSep 22, 2025
Hej Saga, Vi beklagar verkligen att du haft en dålig upplevelse på vår hemsida och ber om ursäkt för det. Vi arbetar kontinuerligt med att förbättra både webbplatsen och chattfunktionen för att ge våra kunder en bättre service och användarupplevelse. Tyvärr kan vi inte spåra din beställning utifrån den information som finns i ditt omdöme. Vi ber dig därför gärna kontakta vårt supportteam via e-post på [email protected] eller via vår Livechat (24/7) på https://www.firmoo.se/ så att vi kan ge dig vidare hjälp. Tack för din feedback – den hjälper oss att bli bättre. Med vänliga hälsningar, Firmoos kundtjänstteam
