FirmooReviews of firmoo.com

Jag är jätte imponerad med dessa glasögon. Bra pris, leverans inom 10 dagar.

Firmoo are a brilliant company. Not only do they make gorgeous and affordable glasses, but if you have any after-sales issues (like I did), they will deal with them promptly and courteously. I cannot recommend them enough!

Got my glasses quickly and they’re honestly a better quality than the glasses I got at the eye doctor!

Ottimi prezzi. Super disponibili!!!

Azienda serissima...da anni compro su firmoo, sia per necessità sia per voglia di cambiare.Prezzi ottimi, occhiali di qualità sia nelle montature sia nelle lenti, e cosa più importante operatori seri e preparati che rispondono subito nella chat e per mail, risolvendo ogni problema o dubbio su prescrizioni oculistiche o altro.

The glasses are unexpectedly good. The lenses are high quality; I haven't seen this clearly in a long time. Maybe because of the Transition XTRActive, I finally have no glare at night. The customer service is fast, friendly, and more than fair. I don't understand the negative reviews from others. I've only had positive experiences with firmoo, including on the phone. Firmoo can't be held responsible for the delivery time, as it's unavoidable given the distance. Thank you very much.

***Update following Firmoo's reply - talking to you online chat is about as useful as talking to my ceiling*** I was genuinely excited to try FIRMOO for the first time, but the whole experience has ended up being far more stressful than it ever should’ve been. For starters, it wasn’t made clear until after I’d paid that the glasses were being made overseas rather than in the UK. That didn’t bother me too much initially, but given my anxieties about ordering glasses online for the first time, it definitely added some pressure. I paid for express delivery and was perfectly happy with the timeframe FIRMOO gave me. The problem began when FedEx emailed me an earlier delivery date, specifically saying the parcel would arrive the next day. I stayed in — only to get a text later that day saying things had changed and I needed to phone their Coventry office. That number was impossible to get through on. When I eventually spoke to customer services, I was told the glasses hadn’t even left China yet. FedEx then said I’d definitely get them Thursday or Friday. Friday came and went — nothing. When I checked again, the date had suddenly shifted to Monday. I asked if weekend delivery was possible, even if I paid extra, because not having glasses is genuinely difficult for me. FedEx said the only way that could happen was if FIRMOO authorised weekend delivery. So I contacted FIRMOO. After a long and frustrating live chat, it became clear the representative wasn’t actually taking on board anything I said. They kept repeating the “official” delivery date, which wasn’t the issue — the issue was that I’d now waited in for two separate dates given by FedEx. FIRMOO simply refused to contact FedEx or give permission for weekend delivery. They just kept saying they “understood” and would “raise it as a concern.” In other words, they weren’t prepared to do anything at all to help resolve the situation. I still don’t even have the glasses. I hope they’re good when they eventually turn up, because the service so far has been really disappointing. I’m now questioning why I bothered paying for express delivery at all. I honestly feel foolish and quite irritated by the lack of flexibility from both FIRMOO and FedEx. It’s such a shame — I was genuinely looking forward to trying them. But this whole experience has left a bitter taste. At this point, I think I’m better off sticking to my local optician, where I’ve never had problems like this. I don’t enjoy leaving negative reviews, but in this case there’s really no choice.

Montature e lenti ottime ( fatte controllare da due ottici professionisti) ad un prezzo piccolissimo. Servizio clienti eccezionale, risolvono qualsiasi eventuale problema. Ottima scelta.