Veronique P.
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J'avoue que j'étais sceptique. Je porte des verres progressifs et je ne m'attendais pas à une telle qualité de verres. La monture est super belle ! je ne regrette vraiment pas mon achat !!!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Veronique P.
J'avoue que j'étais sceptique. Je porte des verres progressifs et je ne m'attendais pas à une telle qualité de verres. La monture est super belle ! je ne regrette vraiment pas mon achat !!!
Nicole A.
Purchased a pair of glasses and sunglasses through them. They came after a while and it all seemed fine. After only 4 months of use (possibly not even that long since shipping took a while), the ear piece had come off and they won't fix it or refund, just offer a coupon to buy another pair of glasses and hope the quality is better?
Response from FirmooDec 10, 2025
Hello Nicole, Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced with your glasses. If you would prefer not to receive a coupon, please simply inform our customer service team, and we will arrange the refund for you instead. We will process the refund accordingly and send you a confirmation email within 24 hours. Please keep an eye on your inbox, and check your spam or junk folder just in case. We appreciate your patience and will ensure this is resolved for you promptly. Sincerely, Firmoo Customer Support Team
AU
Excellent customer service and quality of the lenses is very good. Will definitely buy from Firmoo again.
Tania
Great company, great glasses and great customer service. I loved my glasses and I appreciate how fast they got to me. They are amazing quality. Thank you so much Firmoo and thank you for having amazing customer service. I will definitely be buying more. I will be letting friends and family know about this glasses so they can buy as well I definitely recommend.
Julian C.
Great quality from Firmo! Excellent quality, fast delivery and good quality lenses. Will use in future for all my glasses!
Scott J.
I received my glasses faster than expected. They are exactly as I ordered and are very good quality. The prescription is perfect and the lenses are very clear. My only complaint is that the nose pads were very hard and uncomfortable, but I easily fixed that by replacing them with soft silicone gel nose pads. I will definitely be a return customer.
Response from FirmooDec 9, 2025
Hello Scott, Thank you so much for sharing your experience with us! We appreciate your honest note about the nose pads — comfort is so important, and we’re glad you found an easy fix with silicone gel pads. We’ll certainly share your feedback with our product team as we continue to improve our designs. It means a lot to us that you plan to return as a customer. We look forward to serving you again soon! Sincerely, Firmoo Customer Support Team
Adinarayanin D.
Très bon site. Pas de frais supplémentaires ce que je craignais car je vis en Martinique. Très bonne qualité ! J'ai reçu ma commande en mois de 3 semaines. Je recommande ! !!
Vanessa C.
Buon pomeriggio a tutti! Ci tengo a fare questa recensione in quanto mi sono trovata bene, infatti penso proprio che farò altri acquisti in futuro. Addirittura avevo sbagliato ordine, 4 giorni dopo ho ricevuto il rimborso con 5 euro in meno (come da loro politica giustamente), e ho potuto subito effettuare l'ordine corretto. Gli occhiali mi sono arrivati una settimana prima rispetto al previsto, mi devo abituare ma le lenti e l'occhiali in sé sono perfetti, ottima qualità. Sto consigliando Firmoo a tutte le persone che conosco, ottimo servizio e prezzi molto competitivi.