Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I recently went to Firestone because my starter went out. After i dropped my car off, i received a call stating i would need a new starter and radiator because my radiator was leaking fluid. I told them that I have not had any radiator leaks and nothing was wrong with my radiator and to only change the starter. The guy on the phone got upset because I told him I just wanted a starter put on. When I got the call to pick up my car, I took a look under my hood before I left the parking lot. I notice that the hose from my coolant jug was ripped off. I went into the store to let them know and the guy at the front name Jack came to see it. I stated that my hose was not like this when I dropped off my car. He seemed genuinely concerned. He told me to bring the car back the next day. Once I brought the car back and dropped it off the service manager stopped me and said the mechanic took pictures saying that it was not broken when I brought it in but he didn’t know I had taken pictures and the guy Jack came outside to check my car before I left the parking lot the previous day. As Im waiting for them to call me to pick my car back up, they continued with the lie about it was already broken not knowing that I had already let another mechanic check it before going to the and he also said it wasn’t broken. I paid $1296.00 only to leave feeling defeated. I feel like this was done to me because I was a woman. Word of advice please take pictures before allowing these people to work on your cars. I should have check the reviews before I did. The location is the one on Germantown parkway in Cordova, Tn

If I could leave zero stars, I would. I brought my vehicle in at the beginning of April 2026 because I had a coolant leak. My invoice indicates they supposedly pressure tested my coolant system and it was determined I needed a coolant reservoir, flush, etc. Fast forward to a few weeks later in April 2026 and I noticed coolant on the ground (same place). I called them and they asked me to bring my vehicle in. They later said there was a crack in the replacement reservoir and I needed a new reservoir cap. So, they supposedly replaced the first reservoir and cap the same month. Fast forward just over two months later, and I have yet an additional coolant leak. I called this location again, and the manager Carlos said I was going to be charged yet again for a pressure test. I brought my vehicle in and was sent a video of my engine. Carlos attempted to tell me I now need 8 new hoses and a thermostat. Wait? What!?! I know the initial pressure test should have caught any and all of these issues. I texted back and forth with Carlos all day today. He refused to accept responsibility. I also sent him the same image and screenshot from Momentum BMW from January of 2026, and their test even caught any issue, but Firestone’s did not? How can that be? Just know this location is shady, Carlos will not accept responsibility, he will argue with you, and he is never wrong. We picked up my vehicle and took it to our local, honest mechanic Frankie. He did not charge for a pressure test, and he said there is a very visible hole in the 2nd reservoir tank that Firestone apparently replaced. He also told me about my other hoses; however, the other issues should have been caught and noted by Firestone on the first quote. They never were (especially since I have before pics and information from the dealership from January). I would also like to why there is a hole in my reservoir tank that was supposedly repaired and replaced. Why? Lastly, when my husband went to get my vehicle from Firestone, one of the employees came in from the garage and was talking about quotas, and how some of the other locations were ahead of them. Are they making things happen to your vehicle on purpose? Carlos needs to take ownership of this issue because it should have been caught on the first pressure test. I want this corrected or I want my money refunded. Firestone needs to make this right and train your managers to stop arguing with customers.

Don't make appointments for people and then put walk-ins in front of it. I ended up leaving after waiting more than an hour to even get my van in the garage.

They did a NYS inspection and failed to reset the service reminder light. They gave me the car keys back and never told me. Very shady. They also tried to sell me tires I did not need and told me I need an oil change in about 1000 miles even though the car’s service reminder said 2462 miles til next service. I would never go back.

I really thought I’d found a good repair shop but WOW! I took my Jeep in for suspension and steering issues. After three visits and substantial cost it is now worse and unsafe to drive. They assured me after test drives after two of the visits that everything was fine. I tried to take it in this morning because it’s unsafe to drive but honestly I lost my temper when told they didn’t have time to get to it. They made my vehicle worse but can’t take the time to help? The response was “that’s not how automotive works”. Really, you’re going to lecture a 66 year old on how it works? So I have paid them thousands of dollars to make my vehicle unsafe to drive but they can’t help unless it’s on their timeline. They act very nice and professional as long as you don’t push back when there’s a problem. Now I have to go somewhere else and pay more to get their mistakes corrected. I’ll be contacting their corporate office for a reimbursement

As employee of Firestone i was directed by the Area Manager through the Store Manager by text. **Firestone is policy states employee are to pay 100% of their work order prior to getting ANY service.** And if I don't PAY the TOTAL INVOICE TODAY. " I need to have my vehicle TOWED OFF the premises." After scheduling this repair month's in advance and having my vehicle towed 20 mile for this repair. UNFAIR AND UNFORTUNATE THAT THIS COMPANY STRONG ARMS THEIR DEDICATED EMPLOYEES. HAD I KNOWN THIS WAS POLICY A YEAR AGO I WOULD'VE NEVER APPLY. Store Manager: I have copied DM in on this because I just tried to call you and did not get an answer. It is my fault for not following the Firestone policy 100% when it comes to employee cars but I need for you to come in today before close to put the down payment of $550.27 for you rack and pinion replacement or we will need for you to remove it from Firestones premises. ALL OF THIS ON MY DAY OFF! When only 3 days prior we all were at the store together and NEITHER the Store are District Manager mentioned anything in fact my vehicle was racked and being prepared to be worked by the Tech. UNFAIR AND UNFORTUNATE THAT THIS COMPANY STRONG ARMS THEIR DEDICATED EMPLOYEES. $260 Dollar in towing fees due to the information not be relayed. On top of all of this was injured in the work parking lot nothing was EVER documented by FIRESTONE even though the STLPD was called.

My son had a waiting nightmare visit for service to get a diagnostic on a malfunctioning AC in my 2016 Cherokee Jeep. Location: Firestone Auto, Duke Street, Durham, NC. On June 25, 2026 after waiting two hours were told to bring back my jeep back the next day, which was Friday, June 26. Arrived around approximately 8:15 AM and by 1:15 PM diagnostic wasn’t complete. Waited a total of 7hrs, for a diagnostic that only takes an hour at the most.

Actually 1 star. They are bumping this review to bury it. Buyers Beware! I recently had purchased 4 new tires from the Fall River location. At which time the new tires were installed balanced, and the wheels were aligned. Fast forward, I bring the same vehicle to the Fall River Location to take advantage of the complimentary wheel rotation. While there I requested and paid for a synthetic oil change. I asked if I could use apply their online $15 coupon for an oil change. The Front shop person Jon C. informed me that he already applied a discount better than the coupon, & discounted my service by $23(e). Fast forward, The so called better discount was them not charging me for the $23(e) complimentary vehicle inspection fee. They recommended that I replace all 4 brake pads and rotors at the cost of about $1,500. The very next day I took my vehicle for a 2nd opinion at my go to garage where I am treated with honesty. They quoted me $800 for a full brake job including replacing all 4 brake pads, and all 4 rotors. When I was called in at the end of the service they asked me if I wanted them to change my oil. I informed them at that point that I had just had the oil changed the day before at Firestone in Fall River. He looked at me with surprise. He informed me that they inspect each vehicle for fluid levels during each service and determined that the oil in my vehicle was obviously old and dirty. They also topped off my other fluids as this was also needed...a service that Firestone was suppose to do according to their website. He showed me the oil and it was indeed dark brown in color and looked dirty. So apparently, I had paid $110 for an oil change with the Fall River Firestone but no such service had taken place. Fall River Firestone charged me for an Oil service that they dishonestly did not perform. I immediately drove to the Fall River Firestone branch. I informed Firestone's Jon C. of my experience of just having my brakes replaced by another repair garage and that they offered to change my oil because it was apparently due for a change as the oil appeared old and dirty. Jon's immediate response was please give me your keys and we will take care of it right now. I looked at him with surprise and said no thank you. Why would you think I would trust you to do a job that I paid you for yesterday that you did not do. I requested him to just refund the $110 that they had charged me for not changing my oil. He said that he could not do that and that he was not allowed to process refunds. I told him that I was not leaving until he refunded my money. He said that he would need to speak with management. After waiting at the counter for 15 minutes he came back to the front desk to inform me that he had spoken the with manager Jose who informed him that he had observed the oil change and could not offer a refund. I asked how can you not refund me money that you charged me if you didn't actually change my oil. Jon's response was that maybe the oil appears dirty and old because there may be some old oil remaining from within the engine post oil changed. I looked at the receipt and it clearly showed that I was charged for a new oil filter so I asked Jon if they drained the oil because I was charged for a filter. I asked so if you drained the oil, and put in fresh new oil, then why would the oil be dirty. His response was can you please come back tomorrow when Jose the manager would be in. I told Jon Cabral that I would not spend another minute of my time to make a 3rd trip to his shop to speak with Manager Jose to request a refund for an oil change that I had already paid for but did not receive on day one. Buyers should be very careful doing business here. The kicker of my experience is that there is a sign above the door that leads to the working garage area that is displayed for customers to see. it is a quote by Firestone's founder Harvey Firestone which reads: "I BELIEVE FUNDAMENTAL HONESTY IS THE KEYSTONE OF BUSINESS" Buyers be aware! Make sure you get what you pay for...better yet, get a second opinion elsewhere.