Firestone Complete Auto CareReviews of firestonecompleteautocare.com

AVOID AVOID AVOID !! Holy smokes ! I was warned about this place 3-4 years ago, I didn't listen, I thought they cant be that corrupt- Boy was I wrong, talk about thee ultimate bait & switch tactics, just a remarkably morally bankrupt establishment...They make street thugs & thieves look like Mother Teresa, what an absolute shakedown. Wasted hours of my time to boot, now I have to spend 10x as much in time & money to undo this mess. Of course, ask for a manager & they play games, he's not around, he's on vacation, he's pregnant, you know that kinda thing, LIES ! They say we will get back to in 2 business days, ya sure buddy. They won't even give the name of the manager yet they want my full name, address, phone number & email ect. WHAT A JOKE !!

I went to 151 Levitown Parkway which I had got tires from before and didn’t have an issue. Also replace the tire in Firestone in the Poconos when I got a flat and the customer service there was awesome so I decided to return and get a oil change and get my tires rotated that they told me I would get free because I had purchased tires there before when I came in for my appointment. The young man asked me what kind of oil do I use? I had never been asked that before I thought a mechanic place would know or look it up so I looked it up on my phone and I felt kind of weird then then they told me my car was all done and I’ll get in my car and look at my speedometer, which tells me my tire pressure and I could tell my tires have not been moved so I go back in the manager seemed annoyed when he seen me walk back in, so a young lady came in and helped me who helped me before when I purchased the tires she took care of everything immediately and told me she was very sorry. Did this happen? I was not happy with Firestone today and this was the most expensive oil change I have ever had so I will not be returning to them. I will go to my old mechanic. I don’t want someone to be annoyed when I’m spending my money and expecting a service that wasn’t done.

Unfortunately a simple tire replacement was a painful drawn out experience

Emory and the staff at the Empire Blvd store Webster are the best . So Thorough and respectful. I am an elderly woman widowed . I feel very comfortable bringing my car there for service . Have been to other Firestone stores in the area . This store is the best . I won’t go any else .

This place absolutely sucks. I don’t want to have to get into it all again but I have made a detailed review on bbb and on yelp and google for the Carlsbad ca - el Camino location. Basically it took multiple visits to get my brakes fixed and still never was done properly. On top of making me wait in store for 8 hours! Reading reviews and talking to peers it seems a lot of people have had terrible experiences with this company not just that specific location

James Wright 492 Willard Ave, Atlanta, Georgia May 18, 2026 Consumer Complaint Division Firestone Complete Auto Care 200 4th Avenue South Nashville, TN 37201 Subject: Complaint (Incomplete Work / Refund Refusal) Store Number: # 029076 Invoice Number: #338478 File Number: #2972067 FACT: On May 14, 2026, I brought my vehicle, 2015 Nissan Armada SL, to the Firestone Complete Auto Care located at 201A Perimeter Center PKWY NE, Atlanta, GA. 30346-1313 for a Diagnostic Service. Unfortunately, I am writing to file a formal complaint regarding my service because the service was inadequate or the vehicle sustained incomplete work. After the diagnostic was complete, the Service Advisor gave me a detailed report outlining the codes detected, the root-cause of the issue or why the check engine light was on (“Hesitation, Backfires, and Rough Idle”), and a recommended estimate of the parts and labor required to fix the problem with my SUV. I asked the Service Advisor or Store Manager in regards to his recommendation and accordance to the diagnostic report would a replaced WIDEBAND 02, and removing and replacing A MASS AIR FLOW SENSOR solves the problem with my SUV and he told me “YES”. Because the Service Advisor or Store Manager assured me that by replacing my “WIDEBAND 02 SENSOR” and removing and replacing a” MASS AIR FLOW SENSOR” that it would solve the problem with the “Hesitation, Backfires, and Rough Idle” of my SUV, I agree to allow the Service Advisor or Store Manager’s technician to work on my SUV. After my SUV was supposedly being fixed, the “Service Advisor or Store Manager and Technician” stated, to me, that my SUV was fixed and running smoothly. Then, I paid a total of $884.88 for their service. However, when I turned on the ignition, I noticed that my SUV was still Backfiring and Idling Rough. I immediately contacted the Service Manager, and he (Store Manager) asked the technician to look at the problem and the technician told me to bring my SUV back tomorrow (May 15, 2026). The next day the Store Manager gave me an unbelievable statement: “We recommend addressing exhaust system issues before addressing any other issues that may exist.’’ If the exhaust system was an issue before working on my SUV, why was I not informed of this issue before the work was done or why works on my SUV before addressing, to me, any other issues that may exist? Later that day, I took my SUV back to S&S Muffler and Brake Shop where I had my exhaust system work on six (6) months ago. S&S Muffler and Brake Shop, through their 12-month guarantee services, checked the exhaust system of my SUV and they concluded “THERE WERE NO SIGNS OF A FAULTY EXHAUST SYSTEM.” INCOMPLETE SERVICE: It was never about the cost; it was about the quality of service rather than the cost. Firestone Complete Auto Care Policy guarantees that their work is right the first time and honors warranties. However, I paid Firestone Complete Auto Care $884.88 dollar for an incomplete service or work. I have not received any written communication or receipts from Firestone regarding the repairs or their refusal to provide further service or a refund. I paid $884.88 for repairs that did not fix my SUV. I still have hesitation, backfires, and rough idle issues. FIRESTONE COMPLETE AUTO CARE PRINCIPLE: “The primary purpose of an engine diagnostic at ‘FIRESTONE COMPLETE AUTO CARE’ is to ‘PINPOINT’ exactly why your check engine light is on.” A diagnostic at ‘FIRESTONE COMPLETE AUTO CARE’ includes the following steps: RETRIEVING THE CODES: A technician connects a professional scan tool to your car’s On-Board Diagnostics (OBD-11) port to pull the specific diagnostic trouble code (DTC) stored in your vehicle’s computer. THE ROOT-CAUSE ANALYSIS: The code acts as the ‘TIP OF THE ICEBERG.’ It tells the technician which system is acting up (like emission, fuel, or ignition), but it requires further testing to find the actual failing component.” Resolution: To resolve the problem, I would like Firestone Complete Auto Care to refund my money for $884.88. On the other hand, Firestone Complete Auto Care should complete the necessary repairs properly at no additional charge, in regards to the “YES” statement made by the Service Advisor and Technician, to me, that if they replace the 02 SENSOR and remove and replace the MASS AIR FLOW SENSOR that it would fix my SUV problem.

For several years I have been taking my car to Firestone every year for an annual check up and all necessary repairs and maintenances. I tried 3 different shops. Finally on May 2026 I had the last experience with these people and I would never step in their shops again. My reasons: 1- They broke my engine cover (BMW) , then tried to fix it with glue unsuccessfully and didn't tell me anything about that. I found out several months later when I opened the hood accidentally. I was too modest (should say stupid) to make any complain about it because i thought it was too late by then. 2- They charged me for replacing the AIR FILTER with a new one,but later( in 4 months) I realized the air filter was very old and dirty. Apparently they had never replaced it, so I had to take the car to another shop and they confirmed that the air filter had not been replaced for a very long time. 3- Every year that I took the car for annual checkups, they provided a long list of the so called necessary repairs, etc. and charged me atleast $900.00 - 1500.00 each time for some services that later I found out that was not necessary at all. In fact the original BMW parts which were still in a good codition were removed from my car ( like windshields) and replaced with some non original parts with less quality comparing to the original ones. I trusted Firestone Technicians/staff %100 and they took advantage of my trust and lack of knowledge. MAYBE JUST BECAUSE I WAS A WOMAN WITH NO KNOWLEDGE ABOUT THE CARS. NEVER EVER TRUST THEM AGAIN.

Take your vehicle somewhere else where they won't damage it. I took my van in for rotation and balance. I noticed the tech lifting it up and setting it down, 4 times. What I didn't realize until I got my vehicle back is that they bent my door pans and cracked my windsheild. When I got it back I noticed the damage and went back inside, no one was there. I was going to be late for my appointment, so I decided to take off, and immediately called, Josh told me to come back Thursday because the manager was gone. I went back on Thursday and talked to the manager, who immediately looked up and smiled and told me he wasn't going to pay for the windsheild, this pissed me off. I started cussing him at this point and he threw me out of the shop. This manager is Grayson Wood, he has no business being a manager, his customer service skills are terrible. I call the corporate office and they have a adjuster call me back, only to tell me since I left that day, they are no longer responsible for the damage. They have also gave my insurance company the runaround. They have lost thousands of dollars of my business, which I have been going there for 10 years. This is unacceptable, and I'm probably going to have to take them to small claims court to get reimbursed for the damage they've caused. When you close my driver door it hits metal to metal. Don't bring your vehicle here, they will disappoint you.