Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Took my car to Firestone in Centerton, Arkansas. I want to get my brakes adjusted and get the airs out of the lines. They called me back and after inspectionsaid the caliper needs to be replaced cause it was leaking so they charged me 580 bucks. So I paid it. Left my car there. Which I took my car there multiple times to get work done which I have to call all the time to check up because they don’t call you. So when I called them, they said that the mechanic broke both of my brake lines and my master cylinder. How does that happen? Of course they said they’ll get the parts which it took a week to get the parts and give it back to me on Saturday and the brakes were still the same. It goes all the floor burn for me to stop. As a Car guy, I know what’s going on and then they try to get me to pay more money which that wasn’t gonna happen. When it was their mechanic that broke my brake lines and my master cylinder. I was glad to have my car back so I took it home. Didn’t bother to call them. The front end shakes and my brakes are still the same. It’s unsafe for a car to leave the shop with Harley no brakes. So I called corporate a week ago haven’t heard from General manager. They never called me back. I’ve been calling every three days. No one has looked at my file. I will never go to Firestone again. Seem like they fine more problems than what needs to be fixed. They probably do it on purpose so they can make more money. It should only take 2 to 3 hours to change a caliber. And it should only take 2 to 3 days at max to get the parts. They’re a scam and a fraud be aware. And at the general manager does not call me I’m taking legal matters in my own hands. They sell your car. I have to go to work and now I can’t even drive it. Because it’s unsafe and the brakes are out. If I don’t get a call in a couple days, I’m taking legal advice and getting My Attorney involved. They sure don’t care about your safety. I would not let a car leave my parking lot if it didn’t have no brakes I had to use the emergency brakes to stop. Now I’m out of a car. And still waiting for a general manager to call me so we can get this fixed but if I have to go to legal way, I will.

I have a 2025 Mercedes CLE with only 5,200 miles. It was due for oil change. Fast service and friendly staff. The reason I gave 3 star is because they couldn't reset the oil change warning. They advice me to go to the dealer and have it reset at the dealership. I show the mechanic the YouTube video of how to reset it so I don't have to drive to the dealer, and the reason I chose the Firestone along Sahara was convenient for me because it closer and next to the gym. Anyhow, it took the mechanic 30 minutes and still couldn't reset it so I drive home and follow the YouTube instructions and in two minutes I was able to reset it.

ON JULY 11TH 2026? I BRAUGHT! MY DAUGHTER'S DODGE RAM TRUCK TO THE FIRESTONE!! OFF OF CLINTON HWY AND MERCHANTS DRIVE? IN KNOXVILLE TENNESSEE? FOR BRAND-NEW TIRES AND A OIL CHANGE AND TO FIX THE FRONT LIGHT!! I DROPPED THE TRUCK OFF!! AND WHEN I PICKED HER UP! FOUR HOURS LATER? IT? WAS LIKE? MY DAUGHTER? WAS? DRIVING A BRANDNEW TRUCK!! THE MECHANIC TYLER!! DID AN AWESOME JOB!!!👍👍👍 AND CHRIS THE HEAD!! MECHANIC!! DID A GREAT JOB!!! AT A GREAT!! PRICE!! OF 1800.00 DOLLARS!! FOR ALL THAT!! WORK!!! SO THANKS!! FOR EVERYTHING AND KEEPING MY DAUGHTER AND MY GRANDDAUGHTER'S!! SAFE!!💪🇺🇲💪🇺🇲 SINCERELY TLC FROM KNOXVILLE TENNESSEE TROY THE UNITED STATES MARINE!!

This review is specifically about the El Dorado Hills, CA Firestone location. I called in the morning to get a quote for brake replacement — pads and rotors, not resurfacing — plus an alignment since I previously purchased a lifetime alignment for this car at another Firestone. The employee told me the cost would be $500–$600 for all four brakes, and when I repeated it back, I also mentioned the $100 coupon I saw online. He confirmed the total would be about $500. My son dropped off the car, and I told him to have them do an oil change while it was there. When my wife went to pick it up later, the bill was over $1,500. I immediately called and told the attendant they were trying to rip me off. He said he “didn’t know” we had lifetime alignment and removed that charge — but the bill was still over $1,300. I reminded him of our conversation that morning, where he clearly stated the price was for all four. He suddenly changed his story and claimed the quote was $500 per axle. That is absolutely false — I clarified “all four,” and he repeated it back. (For reference, I have a Toyota dealership coupon for $279 per axle.) When I pushed back, he told me “there’s no way” and even said I must be high. I asked for the manager — he claimed he was the manager. I asked who was above him — he said I couldn’t talk to them. When I said I’d have to leave a negative review, he accused me of trying to get free work. I told him I called ahead, confirmed the price, and then they tried to triple it. He refused to give me any contact information and said, “Have fun with Google,” then hung up. When I called back, he wouldn’t answer. Probably lucky I wasn’t anywhere near the location. Here’s your one star — and it would be zero if that were an option. And yes, I found the corporate number online and have already submitted a formal complaint.

Playing games. Told me an alignment is $120. After it was done it’s $140. They say “shop supplies.” So that is scammy to me if the price is $140 than say that don’t play word games or games like “by law we don’t need to disclose.” When someone asks how much for alignment just be real don’t scam people say $140!!! I will never go back.

It felt like a complete rip-off. I paid $450 to have my A/C "fixed." The repair lasted about one hour before it stopped working again. I went back the next day and was told I needed an appointment. Then the store manager told me they'd take my car in "about 30 minutes" and spend another two hours diagnosing it before calling me. After all that waiting, the final answer was: "It's an electrical problem, and we can't fix it." So, to summarize: - Paid $450 - Spent nearly 8 hours dealing with appointments and waiting - Left with the same broken A/C Apparently, paying for a repair doesn't mean your car gets repaired, and making an appointment doesn't mean your time will be respected. Thanks for the experience, Firestone. It'll definitely be my first and last visit.

I have been using Firestone for over 25 years for servicing my vehicle. The service has been absolutely the best. In the last year, I changed locations from North Monroe, Tallahassee, Florida to Crawfordville. Florida due to a new store opening in Crawfordville, which is where I live. The difference between the stores is I am now being serviced by local people that I actually know. There is something to be said about people you see on a regular basis working on your vehicle. (I followed Tenesha (who was recently promoted) from North Monroe Street to Crawfordville. I will miss her a great deal.)

Marty was the only person I dealt with who actually took the time to look into my situation and provide accurate information. My interactions with the front desk employee and George were the complete opposite. After my car was towed here because it broke down, Marty called to let me know they weren't able to perform the repairs and that I would need to have the vehicle towed elsewhere. Later, I called to let them know the tow truck was on its way and asked them to give the driver my keys. The front desk employee told me he couldn't release the keys because I had an outstanding balance and that they couldn't take payment over the phone. He then transferred me to George, who repeated the same information without taking the time to verify my account or address what I was explaining. I was told I needed to leave work immediately, come to the shop in person, pay the bill, and retrieve my keys before the tow truck could take the vehicle. I work in NYC, so this meant leaving work unexpectedly and paying for an expensive Uber. When I arrived, I discovered they had been looking at the wrong vehicle the entire time. Marty confirmed that I didn't owe anything and that there was never any reason for me to come in. I simply picked up my keys and left. Mistakes happen, but what made this experience so frustrating was the lack of communication and the refusal to verify basic information before insisting I interrupt my workday and spend money unnecessarily. As the manager, I would have expected George to verify the information before weighing in. Instead, I felt he spoke at me rather than with me, and his involvement only added to the frustration. If Marty hadn't taken the time to look into the situation, it would have been even more frustrating.