Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I have a 2025 Mercedes CLE with only 5,200 miles. It was due for oil change. Fast service and friendly staff. The reason I gave 3 star is because they couldn't reset the oil change warning. They advice me to go to the dealer and have it reset at the dealership. I show the mechanic the YouTube video of how to reset it so I don't have to drive to the dealer, and the reason I chose the Firestone along Sahara was convenient for me because it closer and next to the gym. Anyhow, it took the mechanic 30 minutes and still couldn't reset it so I drive home and follow the YouTube instructions and in two minutes I was able to reset it.

I went to 151 Levitown Parkway which I had got tires from before and didn’t have an issue. Also replace the tire in Firestone in the Poconos when I got a flat and the customer service there was awesome so I decided to return and get a oil change and get my tires rotated that they told me I would get free because I had purchased tires there before when I came in for my appointment. The young man asked me what kind of oil do I use? I had never been asked that before I thought a mechanic place would know or look it up so I looked it up on my phone and I felt kind of weird then then they told me my car was all done and I’ll get in my car and look at my speedometer, which tells me my tire pressure and I could tell my tires have not been moved so I go back in the manager seemed annoyed when he seen me walk back in, so a young lady came in and helped me who helped me before when I purchased the tires she took care of everything immediately and told me she was very sorry. Did this happen? I was not happy with Firestone today and this was the most expensive oil change I have ever had so I will not be returning to them. I will go to my old mechanic. I don’t want someone to be annoyed when I’m spending my money and expecting a service that wasn’t done.

I've been a customer for six years and until recently I had nothing but positive feelings about bringing my family's cars there for service. The past service is why I'm giving them three stars instead of one. Earlier this year I took my 2015 Audi a3 to them because I couldn't put gas in the car. They replaced the fuel pump, but the problem persisted. Had to take it to Audi and they replaced the fuel tank which resolved the problem. Recently I had my car towed to Firestone-Skyline because it was overheating. They replaced the radiator, but it continued to overheat. Had it towed to Audi and they replaced the thermostat and water pump assembly. Problem solved. Why didn't I take it to Audi to begin with? Because Firestone-Skyline had given me such good service and their rates are less expensive. And location-wise Firestone is a lot closer. I don't plan on taking any of our three cars back to this store and have learned the hard way that if my car is having a major mechanical issue it's wise to take it where I bought it. For tires and oil changes I recommend Firestone, but nothing else.

Firestone Complete Auto Care uses Credit First as a line of credit. This company "WANTS" your acct and routing numbers OR you "PAY EXTRA" for the lack thereof. The option does exist for you to request that they "DON"T SAVE" this information.........SO TAKE A PICTURE EVERY TIME YOU MAKE A PAYMENT for the saving/non saving option. Hence, please don't think for "ONE SECOND" that they would EVER disregard saving this information....per your request or NOT"! Also....so why don't they just have Credit/Debit options as well...........................hmmm! "Think!" Not a deal breaker....but keep the pics coming!

Decent service when I had my 2008 Hyundai Sonata Limited till it got a major oil leak. I had the majority of work from oil changes to brake pads done at Firestone. I did have issues at times more so with getting Firestone to change my front brakes which took some back and fourth.. Since replacing my car I just go to the dealer now as the dealer is the same price for oil changes and when a sale brakes are cheaper at the dealer. Now days I only use Firestone for batteries and most of the other work is done by dealer. Giving 3 stars as to my Sonata experience as they were good then in the DFW area.

The 2nd time back I had to wait 4 hours for my car but perfect now