Firestone Complete Auto CareReviews of firestonecompleteautocare.com

If I could do negative 50 I would. I had the most horrific customer service experience at the Tomball location! I was there for an alignment because I have lifetime alignment. They seemed irritated that they weren’t going to make money and the lifetime alignment purchase was at a different store. That was Gary. Then when I told them the car makes horrible sounds from font end suspension after Firestone replaced my struts they looked at it but wanted to charge me $21 instead of $10. Then they saw the shoddy work that was done by the other Firestone and said the strut would have to be replaced again. Greyson is who then became very rude and said it wasn’t important to him, I needed to take it back to the store that did the work which is 250 miles away. I told him Firestone is national and I have national warranty. He all but refused and said there were many other Firestones in the area and I should go to a different Firestone because he would have to call the store that originally fixed it to get information and he didn’t want to do that. I have NEVER seen such bad, RUDE, customer service and that is saying something in a society that doesn’t value customer service anymore and many employees are rude. I will take my car to another one when I can. They had no customers so they weren’t busy. I can see why now. Horrible, just horrible!

Horrible car service, and horrible customer service. It's probably the worst ever car service in these parts. What they practice is close to THIEVERY, be warned and stay away! They charged me for a service they didn't perform. They told me they couldn't do an alignment and that I should first replace certain parts for 1500$ with them. Then they still charged me for the alignment even though they said they couldn't do it. Then they didn't give me any printed receipts or documents, saying it's all "online" - but they actually never sent any documents to me then or after. Nothing at all. Even the price they charged was more than the quote themselves sent me via email 2 days before. So much thievery and fraudulent practices, this location is a terrible business. AVOID this place at all costs, there are so many other choices BUT NOT THESE amateurs.

I went in to have a slow leak repair with an appt. 90 min later they tell me the tire is unrepairable with too many patches. This was a lie. I took it to discount tire and they plugged it and said the tire was fine.

On 03AUG2026, I brought my Altima into the Firestone in Fairview Heights IL for an oil change, alignment and wheel balance. Told them I was going on vacation, so be sure to check the car over. They had the car less than 90 minutes and phoned me to tell me it was done. On 09AUG, while driving in New York on vacation, the front driver wheel came off the car and we skidded to a stop. Luckily, no one was hurt and the only damage is to my car. The Firestone in Clifton Park, NY put the blame on shoddy workmanship and repaired the wheel and control arms at no cost to me. They told me that the Fairview Heights Firestone would arrange for the body damage to be done. Instead, I was pushed off to Firestone Corporate who are demanding I sign an agreement (indemnification, non-disclosure, non-disparagement, etc.) before they would pay damages and other associated expenses. So I guess we'll be going to small claims court for relief.

After $3900.00 I received my jeep back in worst shape than when I dropped her off. When I called about it not starting after already picking the jeep up twice from them not fixing things correctly the shop manager immediately said it was my starter. Then promised her tested both the battery and starter. Told me be $600.00 for a starter and it was dead. After them not fixing any of issues reported I decided to double check myself. Went to O'Reilly's to test the battery and starter to find my battery was only pushing 10 amps and needed replaced. A starter is a lot more expensive than a battery. Just like when I took it in and told them the jeep was slightly over heating. They said the cooling fan system had a short and thats why it was running all the time. A $1500.00 part. I get my jeep back and it over heats after 20 mins. Take it back and all the sudden it was a bad water pump and thermostat. Again much cheaper parts than the cooling system. So good to Firestone if you want charged for work that does not need done and they will just keep charging you for more parts that may or may not fix your issue. I do not believe that diagnose any car issue, they just start ordering the most expensive parts. Then if you reach out to Joshua Ballew (the general manager) he will tell you its tricky for the shop manager to diagnose a dead battery or starter. 😳 You can tell he has zero faith in mechanics so no one else should either. A dead battery is tricky to a mechanic, shameful to let them take money from people when you know they cannot do the job.

Wow. There are almost no good tire shops left! This place is absolutely horrible! I will now have to try another shop. Why would they confirm an appointment 2 days before and not have the tires! Not acceptable! Take your business to somewhere who cares about it's customers! Just Terrible! Will be sure to go on every platform I can to make sure people know exactly how bad this place is!

I had an extremely negative experience at this Firestone location while traveling with my family. We came in with a simple nail puncture on the rear right tubeless tire. Instead of repairing it, the staff insisted it was “impossible to fix” and pressured us into accepting a brand new tire under false pretenses. They refused to show any proof of damage and used intimidation tactics, exploiting the fact that we were out-of-town tourists with small children. I personally witnessed the Service Advisor and technician whispering and plotting together. When they noticed me, they were visibly startled, confirming my suspicion that they were fabricating the story about the tire. Although the tire was covered under warranty, I was still forced to pay $65.10 for labor, fees, and “road hazard protection.” This charge was unjustified and unethical. This experience reflects predatory sales tactics and a deliberate lack of transparency. I am requesting a full refund and an internal investigation into the practices at this store. If unresolved, I will escalate the matter to FDACS and the BBB. Consumers deserve honesty and respect, not manipulation and exploitation.

Very bad service