Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Two Sundays ago we were on our way home to north Georgia in a terrible rain storm from Harrisonburg, VA. Our “Tire puncture” light came on. We could continue on 81 because we had run flat tires, but at a very slow speed. Triple A advised us that Firestone had stores that were open on Sundays. We contacted Sam Fischer at the Airport Rd.NW store. She said she did not have any run flat tires in stock, but she would see if there were any available in any other stores in Roanoke. She advised us to come to her, and she would try to fix the tire. She also said she would call other stores to see if anyone had run flat tires in stock. When we got to her store, she fixed the tire, and she had found a set of those tires in the Blacksburg store. She gave us directions and sent us on our way. She wouldn’t even charge us for the tire repair. Without Sam’s help we would have had to stay over night somewhere and try and find a place that sells run flat tires and have them installed. She definitely saved the day! The people in the Blacksburg store were great, too. Thanks to the wonderful people at Firestone, we were able to get back on the road and home by 9:00.PM.😁 ,

If I could do negative 50 I would. I had the most horrific customer service experience at the Tomball location! I was there for an alignment because I have lifetime alignment. They seemed irritated that they weren’t going to make money and the lifetime alignment purchase was at a different store. That was Gary. Then when I told them the car makes horrible sounds from font end suspension after Firestone replaced my struts they looked at it but wanted to charge me $21 instead of $10. Then they saw the shoddy work that was done by the other Firestone and said the strut would have to be replaced again. Greyson is who then became very rude and said it wasn’t important to him, I needed to take it back to the store that did the work which is 250 miles away. I told him Firestone is national and I have national warranty. He all but refused and said there were many other Firestones in the area and I should go to a different Firestone because he would have to call the store that originally fixed it to get information and he didn’t want to do that. I have NEVER seen such bad, RUDE, customer service and that is saying something in a society that doesn’t value customer service anymore and many employees are rude. I will take my car to another one when I can. They had no customers so they weren’t busy. I can see why now. Horrible, just horrible!

Horrible car service, and horrible customer service. It's probably the worst ever car service in these parts. What they practice is close to THIEVERY, be warned and stay away! They charged me for a service they didn't perform. They told me they couldn't do an alignment and that I should first replace certain parts for 1500$ with them. Then they still charged me for the alignment even though they said they couldn't do it. Then they didn't give me any printed receipts or documents, saying it's all "online" - but they actually never sent any documents to me then or after. Nothing at all. Even the price they charged was more than the quote themselves sent me via email 2 days before. So much thievery and fraudulent practices, this location is a terrible business. AVOID this place at all costs, there are so many other choices BUT NOT THESE amateurs.

I went in to have a slow leak repair with an appt. 90 min later they tell me the tire is unrepairable with too many patches. This was a lie. I took it to discount tire and they plugged it and said the tire was fine.

On 03AUG2026, I brought my Altima into the Firestone in Fairview Heights IL for an oil change, alignment and wheel balance. Told them I was going on vacation, so be sure to check the car over. They had the car less than 90 minutes and phoned me to tell me it was done. On 09AUG, while driving in New York on vacation, the front driver wheel came off the car and we skidded to a stop. Luckily, no one was hurt and the only damage is to my car. The Firestone in Clifton Park, NY put the blame on shoddy workmanship and repaired the wheel and control arms at no cost to me. They told me that the Fairview Heights Firestone would arrange for the body damage to be done. Instead, I was pushed off to Firestone Corporate who are demanding I sign an agreement (indemnification, non-disclosure, non-disparagement, etc.) before they would pay damages and other associated expenses. So I guess we'll be going to small claims court for relief.

once again so impressed with the staff and service at Firestone in Marana AZ. My check tire light came on. They checked my tires, filled them reset and no charge since I bought my tires there. Ive been there several times for both our cars for oils changes etc. always top notch

After $3900.00 I received my jeep back in worst shape than when I dropped her off. When I called about it not starting after already picking the jeep up twice from them not fixing things correctly the shop manager immediately said it was my starter. Then promised her tested both the battery and starter. Told me be $600.00 for a starter and it was dead. After them not fixing any of issues reported I decided to double check myself. Went to O'Reilly's to test the battery and starter to find my battery was only pushing 10 amps and needed replaced. A starter is a lot more expensive than a battery. Just like when I took it in and told them the jeep was slightly over heating. They said the cooling fan system had a short and thats why it was running all the time. A $1500.00 part. I get my jeep back and it over heats after 20 mins. Take it back and all the sudden it was a bad water pump and thermostat. Again much cheaper parts than the cooling system. So good to Firestone if you want charged for work that does not need done and they will just keep charging you for more parts that may or may not fix your issue. I do not believe that diagnose any car issue, they just start ordering the most expensive parts. Then if you reach out to Joshua Ballew (the general manager) he will tell you its tricky for the shop manager to diagnose a dead battery or starter. 😳 You can tell he has zero faith in mechanics so no one else should either. A dead battery is tricky to a mechanic, shameful to let them take money from people when you know they cannot do the job.

Middletown NJ. I asked to have my tires balanced. They weren't done. The manager said, the technician said, the car was good to go and didnt need the service. I left with the same rickety-shakes I came in with. I want my money back. They didn't even do the alignment I paid for- They couldn't produce the caster/camber report. They didn't do any work. Gtfoh. Gimme my money back or it's small-claims court ye scrums.