Firestone Complete Auto CareReviews of firestonecompleteautocare.com

We took my husband's truck in to have the A/C fixed at the Katy, TX Firestone. They replaced the blower motor, which we knew needed to be replaced, drained and refilled the freon and charged us $440 and told us it was fixed. We get the truck back and while the air was blowing harder than before, it was hotter than it was before we took it in. It was also running rough and my husband discovered a plug that they forgot plug back in. We take it back and they call and tell us that basically the entire A/C system needs to be replaced and it would cost $1,200. We then took it to Discount Car Care on Kingsland. Turns out that the people at Firestone put 3.7 pounds of freon into a 2 pound system. It was over pressurized which is why it was blowing hot and it could have blown the whole system. Discount Car Care charged $45 to drain it and put in the correct amount of freon. The A/C is now working perfectly. We will never go to Firestone again. After closer inspection of the invoice, they charged us $240 just to drain and replace the freon which we had done at another shop today for $45. They also charge 3 to 4 times the RETAIL price for parts. Firestone obviously has a habit of price gouging and shoddy work.

Without going into all of the details, I just wanted to give you all a heads up to think twice about doing any needed auto service/repairs at Firestone Complete Auto Care in North Smithfield, RI (at least at this current moment in time). I was convinced by the service manager and technition that replacing "this and that" would fix a very specific problem when it was something else all along. What makes this so frustrating is that I had suspected the exact cause of the issue all along and discussed this with the manager who wrote up my work order, from the very beginning. Unfortunately, they choose to lead me down another path, fixing and/or replacing items that were not contributing to the problem and causing me to needlessly spend over a $1,000 above and beyond the actual issue, which, get this, turns out to be exactly the very thing that I suspected. A $150.00 part that this service center had previously replaced in my vehicle a few years ago and was under a lifetime warranty! They swindled me big-time! 😡

I will not return to Firestone Clermont Fl, Because, they DISCRIMINATE against people who speak Spanish. Bad Services.

I was a recent customer of Firestone on April 6,2021. I made my appointment online and as I drive a 2011 bmw 335i. I was kind of ske out to take it in, But bmw was going to be a two week wait. So being as I love love love my dream car, I decided to give them a try but before I went in, I addressed my concerns about them being able to service my type of vehicle. So I decided to call first and confirm they saw my scheduled appointment along with my notes concerning my concerns about my car. Being that I’ve never used them I wanted to be sure. They told me they couldn’t do the alignment but could do the oil change and I asked, if they were sure they said yes. So since they could do the oil change. I decided to give them a try in hopes of becoming a repeat customer Having a option if bmw was ever weeks out for maintenance. So I went in and again I asked are you sure you can do the proper service to my car. The employee said yes we can. So I proceeded to wait and I was still nervous but I decided to have faith. Well that faith was shattered car shakes worser then ever. And then started squealing horrible which was so embrassing. So I called and told them what the problem was,and they said bring it in, and I did but something just told me to look under the hood as I hadn’t since there work. To my horror oil was leaking in my engine and on my belt. Just goosing out. I was horrified so I let the oil drdrive it in because at this point I don’t trust getting my car towed by anyone, So I decide to take it in and see. Took it in had the employee look at my car and the manger and they told me Oh we forgot to put the seal ring on your car. I was so shocked beyond all comprehension. And I asked him didn’t you tell me you could do the requested worked he said yes but we didn’t know you need a seal because of we’re the seal is placed on the engine. So he told me we will fix it so I asked him what about my engine and belt since the oil was leaking onto both parts. He assured me everything was going to be okay. Well that was a lie the put the seal on and he said he cleaned the belt and put all the oil back in which I’m still hesitant to believe Ugh. So I left and I would say three are four days later it still squeaked and again at this time I forgot to mention they went ahead and did the alignment anyway which caused it to be a rougher ride. So as I was so focused on the possible damage that the oil change did. I lost track of the alignment to so I went in and they asked if I could come back tomorrow. I was livid but remained car as this is the third time I had to come back in. So I left Not feeling the least bet better. So I’m the morning at around 7-8:00 am I called them and asked them if there was another location because that night before I was 2 go back. Battery says not charging and for me cuts off going through green light car died . Traffic behind me.Thank good my car turned on and was operable. So I made it home so scarred it’ll cut off again in traffic again. But I did make it home. So I called early am stated another Firestone location is closer 2 me The employee said yes I could take it there fir repair service,are there. As everything has been a lie thus far. So I made it to the shop roughy two miles from my house. Scared the whole time thinking about the battery willnt beable to keep the charged long enough. I made it to the shop only to be tolded They couldn’t do the work because they don’t have the right equipment????????Excuse ME ... Arent y’all the same company. And being that the employee drove a bmw same body style just different class he told me there was nothing he could do, But he did look at it only to find my belt shredded and wrapped up in the engine belt turn. Moral of the story my car has been on there lot for seven days unattended to are fixed. And I lost my job because I couldn’t got to the assignment because you need your car. My lease is up on the 5-12-2021 and guess what I don’t have a way to take care of any business at all. Are move if my cars not fixed. Never got a rental car offered are refund. Nothing as of yet but stress on top of emotional distress for me being taking advantage of. You’d think that after being Class A which I recently found out about. They would have learned there lesion guess not So I’d say maybe another CA is in order As they are in breach of trust in everyway, and negligent for causing damage that never existed. This has to be some type of thing with them. Oil changed before when I brought the car. inspected passed with flying colors and belt never broke not once. No oil spills are leaks ruff ride / belt issues. So I’d like to say thank you firestone !!!!!!!! False misleading, and unconcerned C.A

Firestone has been my go to facility for many years, over 30 as an estimate. Different managers have varied over the years, but one of my absolute favorites, for the below listed reasons, has been Mr Dean Goupil now in Smyrna, TN. As far as I am concerned, this man has it all and is worth his weight in gold. Dean has been consistent in every capacity over the span of at least four vehicles that I have had serviced at Firestone. His demeanor has always been relaxed and fair minded; his knowledge of the mechanical field surpasses any that I have known; he is consistently honest, and he is an excellent people person, both with the public and especially with his staff. I am certain without a doubt that after all is said and done, my vehicle will be repaired to perfection and the price competitive in the marketplace. I hope this appraisal goes all the way to the Corporate Office so this remarkable man will be recognized for his excellence and not taken for granted.

They went ABOVE and beyond to help me! I went in with a flat tire, it was raining, I don’t know how to change a tire. I appreciate it beyond words. Will was awesome! An absolute sweetheart

So I'm a mechanic of 15 years... And I don't own an alignment machine. I thought the smartest move to make would be to get a lifetime alignment since I plan on keeping the car. I have recommended so many people to their services based on their promises. I have not had a proper alignment done in 2 whole years by this company My tires are worn unevenly and 2 mechanics and discount tires manager wrote me a note explaining that these issues are 100% based on a half ass alignment. A lazy mechanic. Someone trying to get paid without doing there job. I am not happy! This is the worst company ever with the worst policies ever. Not to mention I have not recieved any call back from a corporate office. After calling numerous times. My other car they forgot to put oil in it. They didn't do a complete inspection properly. All I asked was for them to replace the tires (free of charge only after discount tire pointed out that the tire wear was 100% because of a improper alignment-per DT store manager and sales rep.) based on the fact that Firestone couldn't fix the alignment and the cause of my uneven tire wear is due to an alignment issue. I have done ALL REQUESTED MAINTNENCE AND DONE ALL WORK THEY REQUESTED SPENDING, THOUSANDS OF DOLLARS. WITHOUT THEM DOING ANYTHING RIGHT. every employee has been fired from the previous crew and they have all new people. My strut mount bolt was LOOSENED by a mechanic at the store in Arizona. Saying that would fix my problems. The alignment is hardly in spec and never done evenly. My tires are the proof. I've been not driving this car for 2 entire years because I want my case heard and FIXED. I PLAN ON KEEPING THIS CAR FOR LIFE. AND NOW THEY HAVE CAUSED MORE PROBLEMS THAN THEY HAVE FIXED. I wanted to take it to the Chevy dealer. And I received calls from sales reps at Firestone explaining they could fix my car and they have all new techs... so I obliged more than 4 different times and this issue HAS NEVER BEEN RESOLVED AND NOW I HAVE NORE ISSUES THAN I STARTED WITH AND HAVE RECIEVED ZERO HELP. I PLAN ON FILING A LAWSUIT BY FRIDAY IF I DON'T GET CONTACTED IMMEDIATELY WITH A 'FAIR RESOLUTION' BASED ON INCOMPETENT MECHANICS. I did my part and kept on the maintnence. I expect Firestone to do their part. Zac Niblett (480)-455-8713

Please don't go to Firestone !!!!!!!!!!!!!! YOU ARE TOLD THE WORK WILL BE COMPLETED TO YOUR SATISFACTION BUT LEAVE THERE WITH BROKEN PROMISES. .