Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I was at fire stone several years ago and purchased a new set a tires which wore out by 25,000 miles. The warranty was not covered because I hadn’t rotated the tires every 5000 miles. I purchased all my oil changes every 5000 and assumed that they were rotating but they never did. So after purchasing a new set of tires, and going in for an oil change every 5000 miles asking for rotate, they turned me away a few times because they didn’t have enough mechanics. This morning I would took my car for a 10 AM appointment in the Grand Forks North Dakota store, told him that I’d be waiting for it, they didn’t even get to it until almost noon at which time I took the car without the rotate because I didn’t have a four hour window. I cannot wait till I need a new set a tires and go with another company who can actually service and follow through with service in a timely Manner, if they would just be upfront when they’re short staffed and tell you it will take four hours but instead they lower you in by confirming and once you drop it off you’re stuck, this is like the third time this is happened to me at the grand Forks store

We had a state safety inspection done in the Firestone (Audubon, Pennsylvania) and repair was requested to pass the inspection. We had a second look at Mavis Discount tire and received lower quote, but we chose to go back to this shop for convenience of reinspection. When we came back to pick up the car after repair, it turned out the shop conducted not only essential repair we requested, but also a non-authorized service. The store manager Jon came to my wife & me and started an argument whether we were notified in the original quote the non-authorized service was essential. We had to go back to the original quote and it turned out my wife and I were correct. We also told the manager we had a lower quote from Mavis. At that point, the store manager appeared annoyed and told my wife and me "Never come back," in front of his employee. My wife and I had Firestone for over 15 years and many services are still in warranty. Throughout our conversation with Jon, we never said we would refuse to pay the non-authorized service and we paid the requested repair. It was absolutely ILLEGAL to decline future services to us, violating implied warranty agreements between me and Firestone for our prior services. We had to report to PA Consumer Protection Agency and to use legal service we subscribed via my job. I also filed a complaint with Firestone headquarter (case # 2485051). This is the first time in our lives to have an issue with car mechanics and first time in our lives to have to report to Consumer Protection Agent. This is also our 1st time to leave a negative review publicly.

I was at the Firestone store in Valrico,Fla.today getting my car fixed.I was there 3hrs with my 90 yr old mom.The manager there was name Tim.He is a good manager n was so nice to my 90 yr old mom.Her sugar dropped n she needed something to eat to raise her sugar.He overheard her telling me this.He came over n told me he'll run out n get a candy bar for mom to eat to get her sugar up.He got her a candy bar n wouldn't hear of us paying him for the candy.She ate the candy n she felt better n we both thanked him for his kindness.He is a good manager n a compassionate man who cares about customers.Thanks again,Ted for what you did for my mom.Your guy who worked on my car did a great job n I thank him,too.Keep up the great job.God Bless all of you there.

I wish I could put zero star I came in for air pressure check oil change and ABS light . Long story short 5 months later and a lot of going back and forth and nothing getting done .. my rear end fell out and I had it towed there needless to say .. Im pissed .. they have had it for over a week with the supposed parts arriving yesterday and still no word they told me yesterday I would get it back today.. the regional and the local store... Soo yeah Firestone is most definitely a rip off do not be blind sided and never take your car there ... I take care of my property and unfortunately... my car is suffering simply because of dishonest people and the almighty dollar .. pad that sale ... at no end.. I hate to tell them they messed with the wrong consumer! Today is September 18 2020 I still have no ride! My job pending I am about to get that lawyer!Get in touch with me about my damn car ....

crooks they can find something wrong if you bring in a new car they tried to convince me my car had a bad brake caliper and it was leaking when it wasn't they will tell you things that are wrong i believe they work on commission the more they sell the more the mechanic make

It started ok, but has been the worst experience since. They told me I would have free rotation at any firestone or sister corperation, however, the first firestone I went to told me they would charge me for the rotation. Then I took it to the original store and they took an extra 2.5 hours on top of the time quoted for me for just a simple rotation. Without having to remove the wheels since my experience there I went back for a third time, (so I know it was them) they had cross threaded and ruined 3 different bolts with the lug nuts. In essence they messed up on 3 of the 4 tires. The front of the house manager came and told me that they would fix it next time, basically he tried to send me out on the road with 3 out of 4 lug nuts attaching 2 of my 4 tires. The customer service for firestone is somehow even worse. They tell you they are going to call you back in 48 hours and never do, I called 3 times and they don’t even have a record of the first 2 times. These people are willing to sacrifice the safety of not only their customers but for everyone on the road. One of the worst companies I've had to deal with.

The 2nd time back I had to wait 4 hours for my car but perfect now

Bought three new tires at this place a few weeks ago. They were having a sale where I got $100 off. While checking out, I was offered an additional 10% off for opening one of their credit cards. Because this was a large purchase, I thought it was worth it. Upon examining my invoice, I didn't get the 10%, and it didn't come on the credit account in the form of a statement credit. I'm up to six phone calls with them about this, and they are refusing to fix it. The last guy I spoke to said "We don't do double discounts", which is fine, except that they offered me a second discount, and I accepted their offer. Stay away. They are crooks.