Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I had a mastercylinder replaced for $400 it leaks all the brake fluid out once a month. I brought my truck back 5x to keep being told it is not leaking finally gave up 1 year later it is rusted to crap from leaking constantly n looks like the master cylinder is 20 years old n leaking. This is a horrible company 😕

The Firestone in Budd lake NJ they have great service and the staff are very friendly and the prices are reasonable this is the best place 👍🏽

Stop here if you want to be taken advantage of. My wife went there to get an oil change and have them check the brakes. She ended up being charged $508. The service people told her the front brakes and rotors were bad. She called me at work, the service advisor lied to me about the cost of the parts. The technician, even though he didn't look at the car, could tell me to the millimeter how much pad was left. The advisor or technician tried to coerce her to buy tires and cabin filter. when she would not they left her glove box and contents on the floorboard. The parts prices were inflated by 100 to 200%. Example; Cabin filter online $19.99, Firestone $59.99. When I spoke with the area manager, George Ranieri, He said "We can charge what we want" When I mentioned the glove box incident, he stated " I apologize I'll mention it to them" I will never go back to this Firestone again and will let everyone I know what a terrible experience I had.

Dear Mr. Onye Pamasa, First off I want to apologize for sending this letter so late. He way our society is if there been a problem this letter would have been before the end business on the same day. Please accept my apologies. I was very pleased with the work that you all did on my car a week ago yesterday a (April 25th, 20/20 ). With that I came back the next day to express my appreciation for you all helping to find out why I was having so many flat tires. While I was waiting in line I happened to look up on the wall learned two things; 1. Out of all these years I never knew that Firestone was a person's last name and he was the one who started the company. 2. As I was reading a statement that was on the wall I realized that the staff at the Columbia, Tennessee was living up to mr. Firestone's expectations and that is to be always loyal and honest with your customers, and with that I truly appreciate. Even though within that 24-hour span of me having flat tires it was actually a very blessed time in my life and I'm glad that I was able to meet you and your kindness and your honesty and for that I say thank you. So again thank you so much for your service and most of all for your honesty. New customer Vicki Todd-Stubbs

My wife and I (Danish tourists) had a flat tire on our rental car. Went to Firestone in Juno Beach, North Palm Beach, Fl., in order to get it fixed. We were afraid that they might take advantage of a couple of tourist and really make us pay. But in fact they told us, that they could fix it without us having to buy a new tire. So – fixing and changing the tire cost us only 21 $. It would have been easy for them to tell us, we would have to buy a new (expensive) tire. A big high five from us to Firestone, Juno Beach.

Horrible company and their child company Tires Plus is even worse. not only did they recommend repairs that were unnecessary as validated by two other repair shops, the repairs I did allow them to do ended up even worse than I could ever imagine. They forgot to tighten the lug nuts on my driver side Tire which caused my vehicle to crash at 70 miles an hour and almost cost me my life. The corporate response was atrocious, they went well out of their way to fight tooth and nail Anyway way they could and never apologized or took the matter seriously. I ended up having to get legal representation just to get them to fix the issue after the crash. When I brought it in under court order and left it with them they further destroyed my vehicle while trying to repair the damage they caused. They were malicious and callus. they poured sugar in my gas tank and spit in my center console Upon returning the car to me. Not only where they highly unprofessional but they happened to 'lose' the security footage from that day so they couldn't tell which employee damaged my vehicle. Their corporate representative JenniferN took over four weeks to reply back to my emails and resorted to name-calling and cursing. It took almost four months to repair the damages that they caused to my car. I have never even heard of a corporation that handles their customers like this. I can't help but recommend you steer clear of this company

For the store in Greenwood: For Truck it cost me 398.00 for a tail light. The plug for the boat trailer was the issue they litterly had to plug directly into port after second visit they broke my tail light cover and taped it to my paint it was not broke the first visit and got broke on second visit also mechanic said he smelt gas didnt have that either when I went in the first time but after second did strong enough to smell. Green Castle fire stone: Absolutely wonderful had to get tires for my car and the team there made me feel welcome and took very good care of me.

11/29/219: Very unprofessional and patronizing. Purchased (4) Michelin tires @3089 Highway K O Fallon, MO 63366 on 08/12 four months prior at the suggestion of the manager, Tim Graves, finally was able set an appt to have them installed, took off work and showed up for said appt only to be told they were busy and would "squeeze me in" followed by they "couldn't get to me" and the only solution they suggested was to refund my money - they did not even offer an alternate date for install. A refund would not get the tires installed prior to winter as these tires were special order. Waste of time and a very patronizing and disrespectful attitude to boot. Filed BBB and corporate complaint.