Firestone Complete Auto CareReviews of firestonecompleteautocare.com

My headlight went out on a Sunday night, I called the holly springs nc store and a angel by the name of Scott answered! I told him my situation & wanted to know if they could help me after I get off work(3pm) he told me to stop by he’ll check it out…long story short THIS MAN WENT OUT OF HIS WAY…..he told me to sit still he was waiting for the part to come in that he needed to fix the issue…he simply said to me “you’ll have a headlight when you leave here!” And I did!!! The entire store was so accommodating..while there I noticed several walk in’s came in, some the had to let them know that unfortunately they would need to come back the next day due to them being so busy! BUT THERE WERE QUITE A FEW THAT THEY TOLD “if you don’t mind waiting, we can get to you soon” I was there close to 3 hours but the experience was….what customer service should be!!! KUDOS TO THE HOLLY SPRINGS NC FIRESTONE!!!!!!!

Had a battery go bad on a Sunday called three different Firestone stores had no workers to replace a battery under warranty. Had the battery checked at a place that I trust 100% in their machine showed me which I saw the battery had a dead cell. I couldn't sit here to who knows when hoping to get it replaced when people want to work so what's the use of having a warranty that cannot be honored? my charging system was also checked by the other place so that was not the problem it was the battery itself. I will be canceling my Firestone credit card and will no longer be a long time customer. to make a long story short I had to buy a new battery when Istill had a warranty with Firestone which I could not get honored.

Amazing customer service. Just extremely pleasant and went out of their way to make sure we got what we needed done! Would definitely recommend the Firestone in Holland Ohio.

My $30,000 lesson from Firestone!!! If I could give negative stars I would. I will never go to firestone again in my life. They charged me a ridiculous amount of money after deciding that not only did I need the oil change (which I originally went in for) but I also needed a new cap for something that didn't fit so I needed that whole part replaced. I'm not going to say they took advantage of me because I quite obviously know nothing about cars but it does seem like that's what happened. So over $800 later I leave with my car...oh wait they never put any oil in the vehicle. So what I was told is that my engine blew a rod whatever the heck that means. So my car was now considered totaled. I know what your thinking they took responsibility....well you would be very wrong, they brought in an "outside party" to inspect the car and guess what! Firestone was NOT AT FAULT!!! I was so angry and being a loyal customer of them I have learned my lesson. Don't make the mistake of going to them please save yourselves!!!

I'm incredibly disappointed with the response I got today regarding a botched alignment of m,y truck at the Highlands Ranch, Colorado store. After aligning my truck on Saturday, Saturday night my steering wheel was suddenly off 90 degrees and not driving right. I talked to someone Sunday who said they couldn't handle it Sunday and arranged for me to come Monday at 4:00 Monday. When I arrived I got to have a contentious conversation with someone who believed I was their "bud". He said there was no one available to look at the truck and I needed to drop it off the next morning till he could have someone look at it. I was unable to do so as I need my vehicle to get to work. Having received such an unapologetic attitude I left and will find someone else to work on my families vehicles. Really disappointing overall and now I'm left with a vehicle which is unsafe to drive.

My family have been going to the Poughkeepsie,Ny location for years.I went to this location for an NYS inspection and was told that my car wasn't going to pass inspection due to it needing brakes, rotors and calipers in the front. When I told the sales person that technically your suppose to take the tires off for inspection, he said technically I'm suppose to fail you for the rear brakes too. His reasoning behind my car needing front calipers was because the driver side tire wouldn't move. Now my vehicle is a front wheel drive car meaning that if the car is in park, of course the tire isn't going to move...I went to another mechanic to have the car looked at and it only needed front pads and rotors, not calipers. A few months ago,I would've recommended going to them. Now with whoever this new guy is, No stay clear.

Decent service when I had my 2008 Hyundai Sonata Limited till it got a major oil leak. I had the majority of work from oil changes to brake pads done at Firestone. I did have issues at times more so with getting Firestone to change my front brakes which took some back and fourth.. Since replacing my car I just go to the dealer now as the dealer is the same price for oil changes and when a sale brakes are cheaper at the dealer. Now days I only use Firestone for batteries and most of the other work is done by dealer. Giving 3 stars as to my Sonata experience as they were good then in the DFW area.

Very nice helpful people at Firestone on 1960 in Humble the manager was great helped my friend and I out of jam