Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Poor work provided on Nederland Ave in Nederland TX. Appointments at 4 or after not recommended. Will try to talk you out of scheduling your appointment at that time. Will not provide service at their best just to rush and close. Got an alignment and saw how the worker was checking a tire while checking out. Drove to the parking lot across the street after rcvn services to see what the working may have been spraying over, found a nail in the tire the worker was spraying over/chkn. Assuming because they were ready to close he did not find it important to mention the sight of the nail. Went back the following week to get the nail removed and have another alignment done. In btwn time I lost absolutely no air from the tire per psi. After rcvn the tire repair my tire began to loose air the same day per psi. Returned the following day to have the tire checked and instead of fixing the poor repair they claimed there was a new puncture. Without trying to explain the type of puncture/show it, they insisted I should get a new tire and that they could not repair it. I cannot wait to clear and close my account with Firestone.

Bought my 2016 Jeep Grand Cherokee SRT new at 2016. In October 2022 water pump gave out just 20 ft. from firestone so I got a new water pump at firestone. May of 2025 water pump went out again. Took it back to firestone and got confirmation. They said the warranty is only for a year. Keep in my I been doing at least 50 miles on average a day give or take. My O.E. pump lasted about 6 years and some months. The pump they installed (which i was unaware was a Napa part) lasted a little over 2 years and by the way the Napa part was over 230.00 dollars at 2022. An O.E. pump (Mopar) is 117.00 dollars at 2025. They was going to charge me over 600.00 dollars for a new pump and service. They was not going to try and give me a discounts for the over priced bad part that could not operate at least a full three years. This was firestone at Smyrna D.E. I am highly disappointed but this does not reflect the mechanics. This is strictly for the management that felt no responsibility for the bad experience. Time to find another repair station

Do not go to this location to have your car serviced. See below for why. On January 12-13, 2023, the previous co-owner of my vehicle (2015 Jeep Patriot) had a front right axle replacement performed at Firestone Complete Auto Care in Rio Rancho, New Mexico (Store #014443). The incorrect part was installed at this time. On April 28, 2024, I purchased the vehicle from the previous owner, a friend, who did not realize the incorrect part had been installed. On March 3, 2025, I took my vehicle to Autonation Chrysler Jeep West in Golden, Colorado. There, it was diagnosed that Firestone had installed the wrong front right axle, damaging my transfer case. Total repairs were cited at roughly $2,400. The previous owner confirmed in a written statement that since the January 2023 work by Firestone Rio Rancho, no other work has been done to the right front axle. On March 4, 2025, I spoke with John Flores, the general manager at this location. He said he needed time to look into it. On March 13, 2025, I spoke with John again, who said there was nothing he could do and that I should escalate this to Firestone Corporate. On that same day, I filed a formal complaint with Firestone Corporate customer service. On March 19, 2025, Jason H., Firestone’s New Mexico Area Manager, stated that he could not do anything. On March 20, 2025, Firestone corporate informed me that Regional Manager Farzan would contact me by March 24, 2025. No response was received. On March 27, 2025, Firestone Corporate informed me that the issue had been escalated to a division manager. No response was received. As of this date, Firestone has failed to provide a resolution or respond to this issue. I plan to file a case against Firestone in New Mexico civil court, but I hope that this can be resolved before that point. All information on the incorrect part and evidence has been provided to them. Although I was not the owner of the vehicle at the time Firestone performed the incorrect axle installation in January 2023, I am the current owner, and I am suffering direct and documented harm as a result of that negligent repair. This is not about a breach of contract, but rather negligence at this Firestone location, specifically, the improper installation of an incorrect axle part by Firestone that led to damage to the vehicle’s transfer case, totalling $2,400 in repairs now needed. Do not get any work done at this location.

I took my Prius in for an alignment and when I picked it up there were three (3) warning lights on my dash! The "brake" light, the "traction control" light and the "ABS" light. NONE of these lights had been on when I dropped my vehicle at the Firestone on South Cooper in Arlington, TX. My regenerative braking no longer works; the battery continuously pushes power to the wheels even when I am stopped with my foot on the brake and my mileage has dropped from 450 miles per tank, to less than 300 miles due to the engine having to run more often to recharge the battery. I contacted Firestone and they told me that they were not going to fix the problem because they did an alignment and did not touch the brakes. However they DID overfill the brake reservoir - which they denied until I showed them the pictures of the overfilled reservoir. They spent 3 hours trying to reset the computer, but failed. I took it to a Toyota dealer and was told that for around $3000 they could fix the problem. Firestone refuses to do anything. I even bought the parts myself (at a cost of more than $1000.00) and asked them to simply install them - they refused. Firestone Complete Auto Care has failed to respond to 2324 complaint(s) filed against business according to the BBB. AVOID THEM AT ALL COST!

They've always been very friendly and courteous. The only downside was the waiting area, but that's been remodeled now and the entire inside looks fantastic. Danny and the team there really went the extra mile to make the experience very smooth.

I've been coming to this location for decades....and sadly watching it's decline. The store and waiting areas are filthy and trash is overflowing. Don't even bother going into the restroom. They treat everyone as if customer expectations are unreasonable. It doesn't matter if you have an appointment or not...you WILL wait a long time. You ALWAYS need an alignment unless you have purchased their Lifetime Alignment, in which case you NEVER need an alignment. The entire experience is insulting, really. I will never go back again. Poor Harvey Firestone must be spinning in his grave. :(

I brought my truck in for warranty tire service on 3/23/2025.I just noticed on 3/30/2025 that my transmission fluid dipstick was missing (stolen) because I check my fluid levels on Sunday nights. This is the only shop where I left my vehicle for service in the past 4 years, so I know it was taken here! I had to pay $85 for a replacement part!

I went to Firestone in Forney, TX. I usually check the reviews before I go to a place but I was busy with my 5-year-old that morning and I totally forgot. But I called and asked a price it was reasonable and cheap. I had them out for new tires that I had bought for my Jeep, they had a few people quit too that day I believe and then one resigned and one was sick. I believe he's the store manager his name is Dave, real cool guy, real helpful, real patient with me. And he was very professional but he was very caring and soft spoken. After I dropped it off he had called and asked if I could leave it because they had somebody else call in. I figured okay no biggie whatever as long as it gets done right? But he was still cool calm and Collective after all those people called in and quit. Never sounded or looked frustrated. It was just hey this is life it happens and I got to do what I got to do. But I saw all the reviews for the one in my town and they were terrible and this was after I dropped the Jeep off. So I was a little apprehensive to say the least lol. But I didn't get none of the negativity none of the bad work or attitude or anything else negative that everybody else was saying about that place. So I'm leaving them five stars and I just called them again to do an alignment on the same vehicle. So I'll definitely be using them again, especially if Dave is there