Kristen S.
My review WAS 5 stars now it is not
I once praised this location and its team. I meant every word at the time. But now, after what’s happened to my vehicle and the danger my family was put in, I fully retract that review. Firestone destroyed my vehicle. Not by accident — but by a repeated, careless pattern of failure, denial, and blatant disrespect. They put me and my spouse at risk; we drove across state lines in a car that never should’ve left the lot. The fact that we weren’t seriously injured or worse isn’t just luck — it’s grace. According to Luke Firestone everything was handled, all warranty work was completed, and there was nothing more to be done. Except, of course, it was still broken — because the components that should’ve been installed were never actually there. It’s not confusion. It’s not miscommunication. It’s negligence, plain and simple. Let’s not forget where this shop is located: on a military base. The very place where integrity, honor, and accountability are supposed to matter. And yet, this is how customers — including military families — are treated? No sense of urgency. No ownership of mistakes. No respect for the people they’re serving. As if that weren’t enough, vehicles are regularly left outside unsecured, hoods wide open, overnight — before and after business hours. On base or not, that’s not just sloppy. It’s irresponsible. So no — I no longer recommend this location nor any Firestone. Not for service. Not for honesty. Not for anything. And if you’re a military spouse, service member, or anyone who values safety, trust, or basic decency — I’d advise you to run, not walk, in the opposite direction. May God bless every customer who walks through those doors — because if your experience looks anything like mine, you’re going to need it.