Firestone Complete Auto CareReviews of firestonecompleteautocare.com

RE: Store manager Dean. Appointment on time for Oil Change, Alignment, Rotation, A/C Service. Quoted "a couple hours" told him quoted last time same but after 2 hrs nothing had been done. He said he was fully staffed and should be done as stated. I came back 3 hrs later and again, NOTHING had been done. Didn't seem concerned, only Fernando offered to personally see to service if I came back again.

Car was there repeatedly, the check oil Light kept coming on and they had the car for a total of 11 days in a 3 week period. Car kept stalling. Last time I drove it the car went pop and smoke came from under hood. Got towed there for the 2nd time in 3 weeks and found out my cars engine now needed to be rebuilt. Now I need to buy a new car. Thanks Firestone

Me and my buddy took his sons car in at 7:45 am to have the ac charged we didn’t here anything all day long untill 230 pm we got a call saying that the pro charger was seized up along with the ac compressor that we had just replaced the prior day so we went to get the vehicle got the keys and drove it home absolutely nothing on the vehicle was seized up and it drove just fine we bought are own Freon and charged the ac compressor without issue now the ac works too so one of two things is happening here they are either intentionally tell people things are wrong with there vehicle to obtain more money or they know nothing at all about the vehicle they are working on i would avoid going here at all cost use caution

I scheduled an appointment for my Volvo For an Oil Change, Transmission fluid drain and refill, and a top off of fluids. I also asked the internet how much an oil change cost because the website does not tell you. Well the internet said a High Mileage full synthetic oil change should be around 49.99 at Firestone. The next day I went to my appointment and gave them my car. However I was not given a price just told we will call you when it is done.Given the ads the internet showed me and the reddit community that told me there last oil change was 49.99 I left my vehicle with them thinking I was in safe hands. 1. When I returned to the shop I asked if the price I seen online is the price I will be charged I was laughed at then immediately apologized to and told it hasn't been that price for a long time. 2. When I looked at the email with the bill I told them I was in sticker shock at the price they were charging me which was like $126.00 3. They told me my transmission in sealed for life and they would not service it. Upon hearing this I called George's Volvo in Omaha and Transmission Pro's in Lincoln both these shop told me that is not just a myth but a total lie my specific transmission is sensitive and must be changed every 60,000-80,000 miles so sending me out the door with that advice with a car at 104,000 miles I could have easily gernaded the transmission off there advice. 4. They tried to tell me the reason why my Specific oil change costed so much is the type of car I drive (Volvo S60 T5). I know this car calls for one extra quart of oil and a Special filter that is often time $7-10 extra dollars but with that $20 I should have still been under $100 at most shops (N street lube $70, T.O Haus $70, Walmart $60-80). To be honest the only other place in town that has treated me like this is Jiffy Lube which is as bad of service cause they up-charge and prey on unsuspecting customers... Firestone you were very dishonest with me and used me as an unsuspecting customers that you could take advantage of. 5. Asked for fluid top off specifically my power steering fluid which was completely forgotten about I had to come back inside and ask for it. also no other fluids were checked. about the only nice extra thing you did without mention is air my tire up cool but no where near makes up for bad service. In conclusion after coupon applied I was still charged $109.00 and to be honest after a shady experience like this I would advise everyone to steer clear of Firstone Complete Auto Care they are a bunch of snakes. I have decided to take this review to my bank and file for a charge-back as the service rendered was completely and utterly predatory.PLEASE IF YOUR SCROLLING THESE REVIEWS HEAR ME OUT. Location of Service: Firestone 1139 N St, Lincoln, NE 68508

This place is a complete scam, and I want others to be aware of the experience I had. On Tuesday, May 27th, I brought my 2024 Chevy Trax to Firestone for a routine oil change and tire rotation. My car had zero issues going in. The person who assisted me, a man with a mullet who I believe was the manager, handled my service. I left thinking everything was fine, but shortly after, I realized they had forgotten to put the oil change service sticker on my windshield. I returned to ask for one, and someone at the counter casually mentioned that “the techs usually forget to do that,” and that he’d “would have a serious talk with them about it.” I brushed it off saying that it's totally okay and it's normal to forget to put one on. Later that same day, on my way to work, my check engine light came on which was strange, considering that my car is practically brand new. Concerned, I went to AutoZone that evening (Firestone was already closed) and had them run a diagnostic. They gave me a printout showing a P0171 code "System Too Lean (Bank 1)." The next day, I returned to Firestone to report the issue. The same guy with the mullet was there. I explained what happened and that the light came on immediately after the oil change. He dismissed it, saying, “An oil change wouldn’t cause a check engine light,” and told me they didn’t even have an OBD2 scanner to read the code on my car which is shocking for an auto repair shop. When I showed him the code I had gotten from AutoZone, he chuckled and offered me two options: Pay $200 for a diagnostic that would take about 4 hours determining what's going on with my vehicle. Or an alternative purchase of a fuel injector cleaner they were “promoting” for $130, suggesting it might help with carbon buildup. At that point, I was convinced something wasn’t right. This car is new. There shouldn’t be any carbon buildup issues. So instead, I took my vehicle to Midway Chevrolet, the dealership I purchased it from. Their technician found the problem instantly: the dipstick wasn’t fully seated, a simple fix… They confirmed it was likely left loose during the oil change and reassured me that no engine issue existed. They didn’t charge me a cent for any type of diagnosis. The mechanic even mentioned that in some cases, third-party shops might leave something loose intentionally or not to make customers return and pay for unnecessary services. This is what bothers me the most: many people trust shops like Firestone, a company that has been here for a long time and people who should trust them with their cars, not knowing the details of how things work. And instead of helping, this place seems to prey on that lack of knowledge to push expensive, unnecessary services. I would have paid $200 dollars for a service of just putting the dipstick back into its place that even I could have done if knowing that this was the issue. Firestone, this is disgraceful. What you tried to pull here is unethical and unacceptable. I’m not letting this go. You caused me stress, wasted my time, and tried to charge me hundreds of dollars for a problem you created. I deserve some sort of compensation for the time wasted and the potential damage this would have caused my vehicle if I would have gone a long time leaving my vehicle unchecked. I’m sharing this experience to warn others: Be cautious when dealing with this location.

Scheduled a fluid change. Made an appointment for 10 am on a Thursday. By 4 pm hadn't heard from them. They told me they'd need another day to do this 2 hr job as they hadn't even started it yet. So, they left me without a car, scrambling for transportation to and from work for a day and weren't even considerate enough to call! These people are awful, disrespectful, and inept. Do NOT ever go there. They will not do the job and you will be left without transportation. Seriously, 2 days for a transmission fluid change? Wtf.

They closed shop early and my truck was inside garage. I got out of work drove in the hail store and no one called me they were closing early. They always take too long hours to do auto repairs on easy fixers. Because, they closed shop they did not honor my 65 rewards which, was the whole reason I went in on the day it was gonna expire. All they say, is. " I am sorry" lame excuse as always same thing with their warranty. They lie always.

December 2024 we had four new Firestone tires installed and afterwards the tire pressure monitors for all four tires did not work. We brought it back, they charged 50.00 to check the sensor, said it was fixed, brought it home and still no pressure monitor. We brought it back and again 50.00 fee and no monitor. Fast forward May 25, 2025. One of the new tires bulges at the sidewall so returned to replace the defective tire. Again, "don't worry we fixed the tire monitor" and again, still totally non functional. Terrible tires, terrible service, and no response to problems. Emailed corporate and customer service is apparently in Mumbai. I have sent the same invoices, answers to questions and data three times now and the auto reply is that they can't see the answers I am sending them.