Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Th San Diego location on Murphy Canyon Rd. charges double what another repair shop quoted me for spark plug replacement and 1 engine coil. Unfortunately I had already had the work completed at this location before I called my usual shop to get a quote. They also charge a $110 diagnostic fee and don't roll it into the final charge. I've never heard of any company with this practice. When this was addressed with the manager, they became very rude and defensive. Beware of this company and their inflated prices on top of horrible customer service.

I had a warranty on all four of my tires. Yesterday, one of my tires burst, so I took my car back to Firestone to have it replaced. The technician told me that I had driven 58,000 miles on the tire, and therefore, the warranty no longer applied, even though my warranty was supposed to cover up to 80,000 miles. Initially, he said the replacement tire would cost $120. When I protested, asking why I was being charged so much, he claimed to be doing me a favor by only charging me $64 plus tax. This is the third time they’ve charged me despite my warranty being valid. I’ll never use Firestone again once my warranty expires—they’re vultures!

Dear Sir or Madame, Don't let the gray hair fool you, I'm a senior ​citizen and a ​Black female, not a f​ool​! I recently had a​ situation occur at ​the Firestone Complete Auto Care Store #321993 202 E Pulaski Hwy Elkton, MD 21921-6431 which has convinced me to end an almost lifetime relationship with your company. I have been loyal to the Firestone brand for approximately 50+ years because I have always ​T​RUSTED that the relationship I had with them was valued, but no more. On 12/06/2024, I took my one owner​, 2011 Toyota Corolla LE (mileage was 45,357) in for a Car Care Package Inspection and a Full Synthetic Oil Change which included a free ​Renu 500 ​Fuel System Cleaner (w/​ coupon).​ I wasn't experiencing any issues, it was just time for an oil change and I wanted to make sure my faithful "Toya" was good for another year. When my car was ready, I went to pick it up. My son-in-law was with me and accompanied me to the checkout. I was told that the total for the services I had requested for my car was $66.21. It was also recommended (by Greg) that I have additional services performed to the tune of $1347.64 (SURPRISE​)​ and just weeks before Xmas! I was reluctant​ to approve the additional recommended services;​ however, because again...I TRUSTED (silly me) that a company I'd had a 50+ year relationship with wouldn't try to take advantage of me, and after being a customer at this specific location for the past 7 years since I retired and moved to this area would do this to me or anyone else for that matter. ​As I was taking my credit card out of my wallet my son-in-law stopped me and said​, No. L​et's take it somewhere else to get a 2nd opinion. Trusting my son-in-law to have my best interests at heart I followed his suggestion, paid the $66.21, picked up my car and left. On 12/13/24, At my son-in-law's suggestion, I took my car to a competitor for a free Multi-point Visual Inspection (mileage was 45,374). My son-n-law met me there. The car was inspected and we were told that the only issue that they found, which they photographed and showed to us, was that the oil filter which had been replaced during the oil change at Firestone on 12/06/24/ was leaking and they suggested I return it to them to have it corrected. I immediately drove my car back to Firestone Complete Auto Care Store #321993​ to report their findings. Firestone (John) said their tech found no leak issues with the oil filter. *Although it is suspected that it was tightened by their tech and they just didn't say anything. See what happens when your customer can no longer trust you! Anyway, I was mentioning it to my daughter because she used to be a customer there and she said that's exactly why she stopped going to them and all of the franchise repair shops because they kept doing shady things like this. She suggested I take my vehicle to the independent auto service shop where her 2009 Honda Odyssey was serviced. She recently upgraded to a new Hyundai Tucson, but that 2009 Honda Odyssey with 185K miles on it is still going strong and is now driven by her daughter locally when she comes home during college breaks. I went to Yelp and after reading the excellent reviews of the auto shop she uses, I called her guy and ​he quoted a price of $50 for the bumper to bumper vehicle inspection​.​ Two days later I took my vehicle to her guy and asked for a complete vehicle inspection, the service guy asked me if there was a specific area of concern. I said no because I wanted him to examine it with fresh unbiased eyes. I dropped my car off there and he called me back later to say there were no issues found. He told me my car was in excellent shape.​ So then I specifically asked about Firestone's recommendations. He stated ​t​he front struts ​were not leaking​ (as Firestone had said), no oil filter leaking​ (*earlier corrective action by Firestone tech suspicion confirmed). He didn't even charge me the quoted price ​of $50 because of the ​excellent business relationship he's had ​with my daughter​ and her vehicle.​ He said he hears about these types of situations from customers all of the time. He wished me Happy Holidays and said come back and see him the next time I need an oil change. Needless to say I​ will be having my vehicle serviced there going forward. Goodbye Firestone, because just like with the loss of trust I had with my 3 ex-wasbands...It's over! P.S. Now I Can See Why! BBB Rating (for Firestone Complete Auto Care) F Reasons for rating Failure to respond to 2091 complaint(s) filed against business 16 complaint(s) filed against business that were not resolved

A complete ripoff! The worst customer service I have ever experienced. Double the prices compared to Gerald’s. They informed me that my last repair was a significant undertaking requiring 5-6 hours of labor. However, they contacted me after only 2 hours and requested that I collect the car. When I inquired about reducing the price since the labor requirements were minimal, they adamantly stated that this was their standard practice. Consequently, they demonstrate a lack of concern for fairness and honesty, resorting to deceptive practices to exploit customers. Stay away from them!!

DO NOT BRING YOUR VEHICLE HERE Firestone is a dishonest business who clearly doesn’t put the customer first. I originally brought my car to them to have them replace the shocks and struts. I also paid for a full inspection, specifically the CV joints. When I was called I asked how everything looked and was responded with “what do you mean how did everything look”. I said I was wondering if there was anything else discovered with the inspection I asked and paid for. He sounded annoyed and went and asked the person that performed the work and they told them that they didn’t see anything. When I went to pick it up I asked the gentleman who I originally dealt with when I dropped the car off the same question. He went and asked the mechanic who performed the work and they told him that they noticed a slight tear in one of the CV joint boots. I asked him why that wasn’t communicated with me because I would likely have had them replace that as well. I was never given a good answer for that. He did remove the inspection charge since that was clearly not done. So after driving the car a few times I noticed a knocking sound coming from the rear end when going over bumps. I called the store and gave them specific details on what I was hearing and even gave them a local street that they could drive down that really exposed the sounds because it had a good amount of small potholes and bumps. I asked them to please not call me and tell me that they couldn’t hear anything and that everything sounded fine. Well wouldn’t you know, I was called that afternoon and was told that they couldn’t hear anything and that everything seemed fine. I asked who all drove it and they said two different mechanics drove it and couldn’t hear anything. I asked them if I could please have one of the mechanics ride with me and see if I could point it out to them. They said if one is available when I get there I could. When I got there I waited for 20 mins or so for a mechanic and we drove down the street I told them to drive down originally. We weren’t but half a mile down the street and I asked the mechanic if he could hear the sound and he said yes. I asked him if he knew what it was and he said yes, it was the shock mounts. He said that they were not snuggly fitting the shocks that they had changed out. When we got back to the service center I told the manager that it’s funny how the mechanic I was with heard the sound within minutes and yet you had two other mechanics report that they couldn’t hear it. I told him that I was not happy and that it was a very big inconvenience to drop off and pick up my car like that. He and the other gentleman that worked up front were not sympathetic or understanding. The main manager had a condescending attitude and just made me more upset. Here’s the worst of it. This is the flat out unethical part. After leaving I called the corporate number and had a ticket put in where I asked to speak to the manager who oversees this store. I was told that I would be contacted by someone within 72 hours. That came and went and I called again and asked why I wasn’t contacted. They told me that the ticked went to the store that did the work and the manager closed the ticked saying that it was resolved. I told them that I specifically asked for a supervisor other than the one at that store to reach out to me. They said that they would put another ticked in specifying that. After another 72 hours and not hearing anything I called the corporate number again and was told that the same thing happened. I told them that I was going to give them one more opportunity for them to reach out to me before resorting to social media which would include this Google review and a BBB complaint. Wouldn’t you know, for the third time the ticket routed to the store manager and he closed it out as resolved. Can you imagine a rigged setup where the person or place you have an issue with gets to mange and close those tickets out without it going to their supervisors. Even when I specified that it goes to the next level of management. Do yourself a favor and avoid this place.

When I took my vehicle to Firestone New Berlin WI with a small screw in one tire, the associate advised me that the tire was not repairable and had to be replaced because I had used the tire sealant that came with the car to temporarily seal the leak, which had allegedly ruined the tire. The employee did not mention that it was merely company policy not to work on tires that had sealant applied. I later learned that sealant that is applied correctly can simply be cleaned out and the tire can be repaired. I have had cars serviced and repaired at Firestone for many years. I expect to receive advice that is truthful, complete, and puts me in a position to make an informed decision about all options available. The advice I did receive was incomplete and misleading, and the consequential damage from replacing tires earlier than needed is not acceptable. My complaints with the company and the Better Business Bureau went nowhere: management covered for their employee who lied about withholding information from me to gaslight me into replacing my tires when it wasn't necessary. Never do business with Firestone again!

Too bad zero Stars isn't an option. Brought my car here for the state inspection. Needed to get new brakes. No problem. Had them replace them. 5 months later. The brakes are still screeching set up an appointment for them to check my brakes. They say it will take an hour. Fantastic. Drop the car off before they open and use the key drop box. Call 2 and 1/2 hours past the scheduled time. They haven't even touched the car yet but try to lie and say it'll only be another hour and that they're short-staffed. Call an hour and a half after that. Car is going to be ready in a half hour. Show up a half hour after that car is still on the lift. Going to get the car and I'm told that they were confused by the car being here and that it didn't match the appointment exactly. But I put both of our names on it so they just never looked it up. I asked them if they had confusion about the keys that were in the Dropbox for a 9:00 a.m. appointment that it stated on the envelope why I didn't get a phone call. He had no answer for that. Will 1000% never be coming here again? I don't care if it's going to take you all day to fix my car. What I do care is that I got s*** quotes for time so many times during this experience learn to under promise and over deliver not over promise and not deliver at all.

Went to the firestone at 3620 East Colonial Dr in Orlando Florida and Paul Marlow manager of vehicle services gave honest and professional service so see him for anything with your car!Zd