Firehouse SubsReviews of firehousesubs.com

Firehouse has a terrible lack of consistency. I bought the French dip that they just brought back and the one I had a couple of weeks ago was pretty good. I was annoyed they had started putting garlic butter on it which I really didn't want but now I know. I reordered it yesterday and it was the toughest sandwich I've ever tried to eat. The bread was good and fresh , the cheese was good the au juice was wonderful but the meat was unchewable - it looked good but it just was extremely tough. I have to give the workers credit because I had to call to tell them I did not want my sandwich heated. I was using the app on GrubHub and there was not if you order it on the firehouse app but if you order from Firehouse those choices are there. one other complaint is they need to describe their sandwiches consistently I had had the French dip several times but this time they started putting garlic butter on the sandwich which I really don't care for and there's no way on the GrubHub app to tell them if you don't want the sandwich heated or if you don't want the garlic butter. I'd rather wait and he eat my sandwich when I'm ready to eat it rather than date heating it and then it getting cold.

This franchise is a SCAM! Specifically the Okeechobee Blvd, West Palm Beach location. They do NOT pay employees for their actual hours as there is no paystub given to keep track of this and they don't even take taxes out and simple math proves they are not paying for actual hours worked! They write checks that BOUNCE and cannot be cashed out of PERSONAL accounts! You are not allowed to contact the manager, they have no HR department or accounting department for these issues! They terminate people for not showing up to a shift they were NOT EVEN SCHEDULED TO WORK! Do not support this FRAUDULENT company!

Tried the Thanksgiving sub. There was seriously the thinnest spread of cranberry sauce on the top of the bun, the only way i knew it was there was there was a pinkish hue. I asked if i could get the correct amount of cranberry sauce on my sandwich, and pointed to the poster behind the till that showed it as a substantial layer in the sandwich. Yes no problem...except they charged me $3 more lol. All i wanted was there to be the correct amount not extra not easy just what was presented in the poster. Typical of this location, $20 for a sub, they are making a killing food cost wise. It's scary how much power the front line staff have, i will never return and i was good for at least one sandwich a week from them. The person at the till could care less that i won't be back, but surely the owner might? Who knows, it won't take long for them to close if they keep up these shady skimpy practices.

Terrible, how hard is it to make a sub Ordered a bacon ranch turkey With crispy bacon, Swiss cheese. Extra onion & guess what@ no cheese at all, no extra onion, bacon about raw. I ordered there, waited. I will never go back. Sub sucked

Firehouse Sub's quality has gone down, unfortunately they changed their meat options & the steak & cheese has changed to where it taste horrible. I usually this & enjoy it but not anymore. The sandwich meat was tough, had too much fat content & lacked seasoning. I reached out & ask for a refund since I spent over $22 there but I have gotten nothing but ignored. Will think twice when I'm in the mood for a good quality sub.

I use to always buy Jersey Mike's Subs, for years. I tried a Firehouse sub about two weeks ago and I'm hooked. I ordered my third Firehouse Sub It was great.

Same issues & franchise setup: ( subway & firehouse ) 1-short changing customers on there orders examples: wrong orders, getting less / missing ingredients, missing sauces, etc.... 2-bad customer experience onsite locations / online. 3-bad customer reviews on trust pilot & other rating sites BTW - CHECK OUT MY DEEFOCUS POST ---------------------------------------------------------- SHORT CHANGED: ON TRUST PILOT POST ROBERT DANELSON - ONE STAR MIKE - ONE STAR JACQUELINE BARILLAS - ONE STAR NAVERRETIA- ONE STAR MICHAEL CHUBEY - ONE STAR JB- ONE STAR

Ordered steak and cheese No onions and no peppers as per advertised were put on the sub Was in there before other people ordered they left before me with a larger order Nobody was in there prior to me