Firehouse SubsReviews of firehousesubs.com

The food is good....NOT so much the customer service AND... WEBSITE !!!!!!!!!!!!! 😖😤😫 Trying to fill out the survey is....... ABSOLUTELY.....HORRIFIC....& A COMPLETE...WASTE ...OF...TIME !!!! You CANNOT EVEN....GET THROUGH TO ANYONE AT...THIS COMPANY !!!!! They want you to list your location, but you have to scroll through OVER... 100 LOCATIONS....& CAN'T EVEN FIND YOURS !!!!! WILL....DEFINITELY....NOT....BE GOING BACK!!! THEY....DO NOT....CARE ABOUT THEIR CUSTOMERS....ONLY...THE MONEY !!!!!

The food was amazing!

New restaurant firehouse subs opened in shelburne . I had the worst subs there ever. I had no toppings that I asked for , no pickle on the side that I requested and there was barely any sauce at all on the sub. I won't eat there again and I do NOT recommend it. I have tried getting in touch with the restaurant but noone call you back. I have eaten at other firehouse locations and they were good but this location not so much.

I will never support this place again. My son, along with another co-worker, who has never received a complaint once since he’s worked there was fired after complaining to the manager Jasmine about another team lead and how they were being treated by this team lead. Instead of listening and getting all sides of the story or giving a written warning of any sorts they were both fired for voicing their concerns. Apparently they like to take sides instead of doing any investigation or listening to their staff. Corporate will be hearing about this along with any legal repercussions that can be taken. Firing two people based on a he said she said situation is absolutely unacceptable, especially since they seemed to be short staffed already and cannot get a sandwich made in a decent time for the life of them.

Had a great experience at the Firehouse Subs Friday 1/16/26 Sargent Rd, Sioux Cit Iowa. The 2 guys working were fun & friendly. Best sub & fries ever.

The subs are usually fine. But I don’t usually try them all. I stick with what I know to be good and hard to screw up with consistency. …the pickles have gotten worse over the years. I no longer get them because they’ve been consistently soggy or mashed in some way. As far as service.. service is sub-par. That is, it’s lacking. Friendly yes, but it shouldn’t take 40 minutes to get your order. The problem is that they never called my name when it was finished. It sat on a shelf, (not the normal location), and other people started coming in and leaving before me. ..while I patiently waited for my order to be finished. It’s become typical for slow and improperly managed people don’t seem to have solid routines for their duties. Very disappointing to the trend since they first appeared years ago..

I love Firehouse subs the hook and ladder my favorite since they quite toasting the bread they aren't as good due to the bread soaks up all the moisture which makes the subs soggy. You ruined the stability of the good sandwich. Don't get me wrong subs are good but lost something without the toast on the bread, have only one question why did you ruin a good thing to keep you higher marks. Taking short cuts doesn't keep your customers happy. Go back to toasting the bread please.

Horrible experience ordering on Sheila lane in Richmond, Va. ordered a pastrami, asked them not to drain it as a pastrami is not made to be a dry sandwich. I was told I could get the sandwich today, but never again, and if I want it wet, I should pour water on it. Seriously, by the manager DJ. I have never experience such rude behavior, on top of, I never got the sandwich after he and I going back and forth about how the sandwich should be made regardless of me being the customer. Unreal. Never Ever again! Fire the manager, he cannot manage anything and his behavior is unacceptable.