Firehouse SubsReviews of firehousesubs.com

I found the bun to be smaller than their competitors and it was stale. It did have a lot of topping but $14.99 for a medium sub I felt it was not a good value.

I frequent the Firehouse Subs The Villages on hwy 441. I really like your food and the portions are always Fair. However, today we got two brisket sandwiches and one of them had maybe two slices of meat on it. If it had that many. Picture attached(unable to attach)

Many cons to pros ... only 2 choices of bread, white or whole wheat, cant pick your toppings, ends of bread were hard, size was SUPER SMALL for price and quality of taste did not make up for all of that! WAY overpriced for what you get! Not impressed at all 😐

The subs are usually fine. But I don’t usually try them all. I stick with what I know to be good and hard to screw up with consistency. …the pickles have gotten worse over the years. I no longer get them because they’ve been consistently soggy or mashed in some way. As far as service.. service is sub-par. That is, it’s lacking. Friendly yes, but it shouldn’t take 40 minutes to get your order. The problem is that they never called my name when it was finished. It sat on a shelf, (not the normal location), and other people started coming in and leaving before me. ..while I patiently waited for my order to be finished. It’s become typical for slow and improperly managed people don’t seem to have solid routines for their duties. Very disappointing to the trend since they first appeared years ago..

I love Firehouse subs the hook and ladder my favorite since they quite toasting the bread they aren't as good due to the bread soaks up all the moisture which makes the subs soggy. You ruined the stability of the good sandwich. Don't get me wrong subs are good but lost something without the toast on the bread, have only one question why did you ruin a good thing to keep you higher marks. Taking short cuts doesn't keep your customers happy. Go back to toasting the bread please.

Firehouse has a terrible lack of consistency. I bought the French dip that they just brought back and the one I had a couple of weeks ago was pretty good. I was annoyed they had started putting garlic butter on it which I really didn't want but now I know. I reordered it yesterday and it was the toughest sandwich I've ever tried to eat. The bread was good and fresh , the cheese was good the au juice was wonderful but the meat was unchewable - it looked good but it just was extremely tough. I have to give the workers credit because I had to call to tell them I did not want my sandwich heated. I was using the app on GrubHub and there was not if you order it on the firehouse app but if you order from Firehouse those choices are there. one other complaint is they need to describe their sandwiches consistently I had had the French dip several times but this time they started putting garlic butter on the sandwich which I really don't care for and there's no way on the GrubHub app to tell them if you don't want the sandwich heated or if you don't want the garlic butter. I'd rather wait and he eat my sandwich when I'm ready to eat it rather than date heating it and then it getting cold.

Well we use their online ordering app are just through their website and we had our food delivered to the wrong address and was missing things and customer service didn't do anything for us.

I was trying to use my points to make a purchase and it kept saying I needed a balance of at least $0.01 in order to use my points. I contacted customer service and they told me I need to make a purchase of a drink or chips or something before I could use my points. Their point program defeats the purpose if I am forced to buy something I don't want in order to use my points. I think I will be going elsewhere when I buy my crew lunch from now on.