Finish LineReviews of finishline.com

Bought my last 5 pairs of sneakers this year from Finishline and have gotten them all a day b4 scheduled to arrive. Def satisfied and therefore I recommend it!

Finish line was absolutely ridiculously amazing! I got some Pg 2.5s for a basketball game final. It worked perfectly and they gave me everything right

I bought a pair of Adidas BYW cool shoes but when the shoes arrived they had been clearly worn and were dirty I tried reaching out to customer service they offered little to no help and kind of disregarded my concerns with the order and just sent a return link did not apologize or offer me anything for the hassle I will never order from finish line ever again terrible terrible customer service

Looks like I have to take this to the next level. I ordered speed online with Finish Line (9 pair in total, 2 separate orders). My first order consisted of 8 pairs of shoes, the second was only 1 pair. I received one pair of shoes from the first order. The remaining shoes from both orders were said to be delivered a few days later. I waited and still didn't get them, so I reported through chat as I was at work. I was told that I'd receive a refund for around $285 for the first order and around $45 for the second in 3-5 business days. I waited 6 business days and inquired about the refund or my shoes actually being sent, and was told that the business days started days later and that I'd only be refunded the $45, until I here a police report (weeks later). At this point I'm livid! Who has over $300 to throw away? So, I try to chat and email for a manager to contact me, and they've blocked me from chats and emails. Until I'm contacted or this is rectified, I'll post this everywhere!

Beware. HORRIBLE company, poor management and terrible customer service. What a run around and time waster. Bought shoes at outlet store. The Manager found me the "last pair." Got home (1 hour away) and shoes were USED, dirty and worn. Told by outlet store to return them to Macy's. WE DON'T SELL THESE SHOES," said the Macy's online supervisor. Told to go to "Finish Line Store." Return "exchanged" but required special order. Promised quick delivery (3-4 days). No shoes delivered. Back to the store. Told they "didn't ship my shoes because they didn't have any boxes." 3 trips to the store and 3 calls to customer service (including one "hang up" when I asked to speak to a supervisor), they could not deliver the item nor would they provide more than "$20 discount." I will NEVER shop at Finish Line again, even though the shoes we wanted are the ONLY shoes that my wife can wear. UGH! Avoid buying anything from this company.

Douglasville Arbor Place mall has pitiful customer service. No one will offer to assist you. 4 employees standing at register looking at their phones not waiting on anyone. Had to ask for assistance and then she left without asking if she could be of any more assistance. Had to go back to register to get her to get the second pair I wanted. Bought both pairs.

I received my order 2 days later, it was exactly the right size and order. The only thing i would change is for the item to have been in a bag not just thrown in the box. Overall happy with my purchase.

HORRIBLE I WILL NEVER EVER ORDER AGAIN FROM FINISHLINE. I ordered a pair of sneakers and used the ‘Free Shipping’ option. UPS made 3 attempts and no one was home because we are a working family. I called FINISHLINE and they said it’s a ‘RESTRICTION’ on my sneakers at the UPS depot (I cannot even pick them up). I tried to pick em up and was told it’s a restriction and my package will go back to FINISHLINE. I called their horrible customer service and was told they cannot they do anything about it. The ‘Free Shipping Option’ only makes ‘Residential’ delivery and I CANNOT REROUTE MY PACKAGE TO MY JOB. I am very upset that they cannot lift the restriction on my package. This is fraud. They said if I would of paid for shipping I would have the option to reroute and pick my package up at the UPS depot. This package was for a birthday gift and now this order will be sent back and I will cancel it. I WANT A REFEUND AND WILL NEVER ORDER AGAIN FROM FINISHLINE.