Finish LineReviews of finishline.com

I understand tax money just kicked in that's why they should've been prepared barely any shoes were in stock

Don't accept returns at all!!! Just an awful customer support. On their website there is no single word, that they don't accept international returns. A want to send shoes that are to big for me. But they refuse to send me correct shipping label, to force me to pay 100$ for shipping it back! When shoes cost 110$. Its unacceptable service! Newer buy from them if you count your, money, there are a lot of other great shops. To prove, that I am a real buyer, here is my order number: Order #: 7972564526

My husband trying to order 2 pair of shoes on cyber Monday(nov. 2018). Everytime he submit his orders it won't go through. No confirmation. He did it twice. He called to follow through the next day and yes, a customer care personnel said there's 2 orders sitting there but not submitted. He then created a 3rd order on the phone in replacement of the previous orders. Believe me, we received 6 pairs of shoes after and got charged on all 3 sets of orders!!!! Triple order of thesame thing!!!!! I called few times after to return the 2 pairs of order. I did what they advice me and they recieved through UPS the merchandise on dec 14. On Dec 17, 2018 I got the refund for 1 order but until now i am still waiting for the other half!!!!! They need a big overhaul on how they do business. I started taking names lately regarding my refund. Jasmin on Dec 28, she will investigate and should hear from her in few days, nothing!!! Maica on Jan 6, 2019, another liar, everything's ok and I should get my refund in 3-5 business days, nothing!!! Kent on Feb 7, 2019, I will be refunded in 3-5 days..... really hoping I will get my money back this time!!!! I should have listed more names since the beginning!! I WILL NEVER SHOP AT FINISH LINE AGAIN!!!

I ordered a pair of shoes online. I’m not sure if the shoes ever got to the post office or the post office never sent it on past that. I called and they had no clue where it was. So they sent a replacement. The shoes were supposed to be here 5 days earlier. The replacement took 4-6 business days to go through. After the 5th day they put it on 2 day air. Here it is 4 days after that and they still aren’t here. Will never order shoes online from here again.

I was yesterday at the store in Rogers, AR at Pinaccle Hills. When I asked for help to one of the service managers I felt discriminated when I asked for help and tried to explain her in English. I have been only 2 years in the United States, and I am still learning the language, but I am already in an intermediate level. The employee did not want to try understand me and she only called other colleague who speaks both languages ​​and said derogatively "This is a Mexican, I do not speak Spanish, come and help you" I'm proud to be Hispanic, Industrial Engineer, Salvadoran, I'm not from Mexico, employees should be more careful to express themselves and not generalize their comments. I'm a customer of the store but I think I'll not go back to that particular one.

It has been 3 weeks, I still don't have the shoes I ordered. After three phone calls, they refuse to provide me any discount on even the shipping, and have offered no solution other then canceling the order.

I will never do busineas with Finishline again. I ordered a pair of shoes for my son on Dec. 19th from the Wodland hills store in Tulsa. The clerk told me they were being shipped overnight. When I checked my email the tracking information said package would be delivered end of day Dec 24th but the Package didn’t come. I checked tracking on Dec 26th and it just said in transit. Called finishline and was told to call back in 24 hrs to have them send a replacement order. Called on the 27th was told a replacement order had been placed but still have no information on the replacement order. I called again this morning and was told to wait 24 hours for tracking information to be emailed. I will be asking for a refund if I do not recieve the information tomorrow morning. This is completely ridiculous. I wouldn’t give them 1 start. Buyers beware!

They should train their staffs again. The staffs never asked me to add my points to the reward program. Then I asked for that and he told me to call the customer support.