Finish LineReviews of finishline.com

Ordered two pairs of shoes online for Christmas gifts on 12/9. Only one pair came. Both pairs have the same tracking # as if they shipped together, however the box only had 1 pair. Sent in an email to complain on their website (btw you can only enter in their online message/emailduring their business hours. Despite it being an email they won't accept the message off hours, wth?) Got an automatic message they received the email. However I don't hear from them at all for a full week. I call them. I'm put on hold for 10 minutes before I get through, and I'm on and off hold for another 10 minutes. They acknowledge they made a mistake. However not once do I get a sorry from the rep about the issue, or sorry for the lack of response to my email. They said they can ship it again or cancel. I tell them I still want it. I tell them I still want it. She says it'll take a week for it to ship. Great, I guess they don't offer expedited shipping even when they screw up this bad. At this point its past Christmas. I tell them I received really bad service and ask for a discount. She says the only thing they can do is give me $10 off my next order. I don't even want to order with them again, but say fine. I ask how I would redeem it. I have to call in again and reference this order # to receive the $10 off when placing the next order. Wow, like I want to go through all that trouble. Terrible experience.

I made an order that was confirmed. I received a tracking number. The box never made it to UPS. So I called and they said my order had been cancelled due to lack of stock. I still haven't seen a refund.

They will let you purchase items online that they obviously don't have in stock. Two separate occasions they have taken money for products, then sent me a confirmation email...only to send a cancellation email a few hours later. Now the money still hasn't been refunded and I have zero to show for it. What a joke.

I bought a pair of shoes on Finishline online, and i checked it online the next two days to make sure it's still available. Then in the third day i received an email from them and says my order is cancelled and the reason is that my size is not available. Worst ever online shopping experience!

items easily found, prices comparable or better than others on web, very extensive inventory and explanatory text easy to decipher

I was in Orlando last month and bought myself a pair of shoes from Finishline. The customer service in the store at Millenia Mall is fantastic, they helped me a lot.The store is also very clean and they have all the best shoes. Will definitely be buying again when I am back in Orlando next year.