Finish LineReviews of finishline.com

I purchased the Women's Air Jordan Retro 5 Basketball Shoe i wore them one time and the there is a lot of creases in my shoe. If i didn't pay alot of money for them.

This is CRAZY! Just like everybody else on this page. This has been a very bad experience. I ordered shoes on May 23 2020 and never got a email or anything so I contacted them on the 29th of May and got the run around so I asked for a refund. Today is June 5th 2020 and still nothing. They will not just take my $145

I will never order from Finish Line again. They cancelled and initiated a refund of my order without my permission, after updating their website to say my item had been shipped. I called customer service, and they couldn't explain why this had happened. The customer service person also talked over me, and would not provide acceptable answers to my questions. Absolutely terrible experience.

I SENT 2 PAIRS OF SNEAKERS BACK AT THE SAME TIME 3 WEEKS AGO. I RECEIVED A EMAIL STATING RETURN RECEIVED, AND REFUND WILL BE ISSUED IN 3-5 DAYS. OK COOL, I WAS DUE BACK $220.00. SO I RECEIVED 120.00 OK! WHERE'S THE OTHER 120.00 THAT I'M OWED. CALLED CUSTOMER SERVICE ON HOLD FOR 45 MIN BEFORE I COULD EVEN SPEAK WITH SOMEONE. THEY COULDN'T GIVE ME A REAL REASON WHY I DIDN'T GET THE 120.00 AND STATED YOU WILL RECIEVE IT THE NEXT DAY THAT WAS 2 WEEKS AGO I STILL HASVEN'T RECEIVED MY REFUND. I KEEP CALLING AND CALLING AND HAVE TO WAIT AT LEAST 45 MIN EVERY TIME I CALL. I UNDERSTAND THEY MAY BE WORKING FROM HOME BUT DAMN THIS IS RIDICULOUS. I JUST WANT MY MONEY BACK, ON THE PHONE NOW HAS I'M TYPING THE REVIEW AND YET AGAIN ON HOLD FOR 35 MIN

If i could give them NO STARS i would!!!! First, i order my shoes, i get them, they are two completely different shoes, and different genders!!!! so i return them. I talk with customer care and they lady was rude and not helpful. They only offered a $10 coupon, like i would shop there again, but that $10 didn't even cover the extra shipping/handling/taxes. THEN i have to at least for them to express ship my shoes because they are sold out on every other site and customer care argued with me about doing that, it was the least they could do!! i didn't even accept the $10 coupon so i just wanted my correct shoes. So i send the shoes back on the 20th, they got the shoes by the 22nd and come the 26th, they cancelled my order. When i called to talk with a supervisor, they had no rhyme or reason for the cancellation. The supervisor was incredible rude, she interrupted me numerous times and argued my stand point of terrible customer service for a botched order, THAT FINISH LINE BOTCHED TWO TIMES!!!!!!!!!!! They were not willing to compensate me in any way, i really wanted the shoes, it was just terrible. So, i asked for a refund. I look in my account, a week later, STILL NO REFUND. Customer Service doesn't even have one processed, they say it is a "manual" refund.... whatever that is. Needless to say, i WILL NEVER EVER SHOP FROM FINISH LINE NOR SHOULD ANYONE ELSE. TERRIBLE SHIPPING, TERRIBLE CUSTOMER CARE AND TERRIBLE PEOPLE SKILLS!!!

Worst experience ever!!! I put in an order for a pair of sneakers and 5 minutes later found it 25% cheaper on another site. I called to cancel the order and waited 45 minutes on hold and couldn’t speak to anyone. I tried to send an email and their email doesn’t exist. I got in touch through PayPal and finally received a response that they would cancel my order. 2 weeks later I got an email that my order is processing and I again tried reaching out to them and there was no way. I sent repeated emails to them and no response. 2 weeks after that my order arrived. I’m really mad. Never again will I shop by them!! I hope that between the pandemic and the looting they will soon be out of business!

Finish line decided to change this coupon to expire Tuesday without informing customers or thier own customer service team. When the coupon status60 was clearly marked as Wednesday This is an outrage after spending over 2 hours putting things in my cart and 36 min on hold with customer service to them be transferred to loyalty that was closed by then shame on you finish line

Honestly don’t even deserve a one star from me. Horrible customer service supervisors need to go back and learn a little bit more I ordered a pair sneakers on Saturday add in my coupon code and when I receive my email it did not give me the coupon I called I have pictures and still was not honored once I receive them I will send them back I will not buy from them ever again. Don’t buy be aware.. It takes forever to receive a refund.