Finish LineReviews of finishline.com

My order was cancelled 3 days after the online purchased . So now I need to wait up to 7 days for my money back, and no explanation on why my order was cancelled.

My leg is broke I’m on crutches and your employee made me stand in a long line instead of letting me go ahead of people due to my leg was very rude and didn’t care abt the customer

Won the raffle for the Jordan 11 lows. Went to pick them up on Saturday June 27. Store was closed. Note on the gate saying we already contacted everyone regarding the raffle, not this guy! Called the store number and it just rang and rang. Sunday called the store and same thing. Monday called the store and now it says that this is not a working number, what is going on?? Contacted corporate many, many times via email and the responses range from I didn't win the raffle (to which I included numerous links to the winning raffle ticket) to the shoes are no longer going to be available and I am going to have to try and buy them somewhere else. I also won the raffle for the Jordan "Toro" 14's and have been told the same thing!

Placed an order and a few days later my order was canceled. Checked for the shoes on their website and they still showed in stock. They gave me 0 explanations as to why my order was canceled, supposedly I’ll receive a refund in 7 business days. Horrible online service.

DON'T DO IT!!! Order a pair of Lebron 17's "Graffiti" My order was accepted and I was charged. They held onto my money for a week before cancelling the order and sending a refund. No explanation, nothing. 1. Glad I received a refund based on what I've read here. 2. So damn glad I used my Credit Card instead of my debit card.

I got airfoce ones sent to me in the mail and they had rubbing alcohol all over them and finish line did nothing for me never will I shop with them again

This was my first time ordering from finishline. I will never order again. It took almost 30 days for them to ship my order, a week to come from va to md, then it was left on my steps and someone stole it. They offered to resend the shoes, they did so but in the wrong size. When I called and called I’d be on hold for 2 hours trying to get through to customer service. I finally took the shoes back and wasn’t given a refund at the store but was told they would just refund my card. I’ve been waiting 2 weeks for that to happen. I’ll never shop from them again. Their whole setup is too much for me.

My daughter ordered shoes from them. Card was promptly charged and tracking number received. After a week, the tracking number never updated. Called customer service (35 minute hold time). Agent was helpful; cancelled order and issued us a replacement order to be delivered expedited in 2-3 days. No tracking number ever received. Called again after 5 days (45 minute hold time). Was told store that was to fulfill the order unexpectedly closed a couple of days before due to COVID - but this was at a time when stores all over the country were re-OPENing, not closing. Requested to speak to someone and was promised a call back from a supervisor within 25-35 minutes. Call never came. Called back the next day. Nearly 60 minute hold time. Once again was promised a call back from a supervisor within 15-20 minutes. Received a callback about 3 hours later. Supervisor May said that the shoes were to ship from a warehouse (not a store as I was lied to before). She called the warehouse while I was on hold. Came back to tell me that the warehouse had had its order fulfilment computer shut down for a week for maintenance. Warehouse guy turned it back on while she was talking to him (likely story), but it still wasn't updating. As this was Friday, she promised to call me back Monday (after 2pm, since that's when they opened?) with an update. You guessed it -- no call back. Called for the final time this morning -- hallelujah, no hold time because I called the instant they opened. One more lie -- the shoes haven't shipped because the warehouse had closed due to the riots "in my area" and had not yet reopened - the same warehouse that May supposedly spoke to on Friday after the violent riots in the U.S. had stopped. Bottom line -- Finish Line's customer service people are apparently trained to lie, make excuses, and frustrate the customer. Have been promised a refund on my order within 3-5 business days, but I am not optimistic. NEVER ORDER FROM THEM.