FilsonReviews of filson.com

The worst customer experience i’ve ever dealt with. Ordered a shirt & they sent me the wrong size. No big deal. I’m sure they’ll handle it… NOPE. Called customer service and was told that I need to ship the shirt back, wait for a refund & then order it again. I guess Filson thinks when they mess up that the customer needs to go out of their way to correct it. I’ll just pay shipping twice and hope that they still have my size by the time I get refund… wait what? Any normal company would apologize, send the correct size along with a return shipping label to send back the incorrect size that they sent. After the customer service agent that could barely speak english failed to escalate my call I sent them an email. I received an automated reply that they’ll get back to me in 3-5 business days. You can’t make this stuff up. These guys sell $1200 coats and this is how they’re treating their customers? I’m actually sad that I dumped thousands of dollars into this company before I learned how terrible they’re treating their customers. NEVER again. I suggest others steer clear of this clown show. The suits have ruined this company.

Would put less than a Star if I could. My husband ordered a knife, he received it and it wasn't what he expected and asked me to return it. We sent an email on December 11, 2025, didn't receive a response from them until December 24, 2025 (during the holidays), finally was able to handle it today and the return window had closed on 1-5-26 (it is 1-7-26). , So we are out the money and I do not recommend ordering anything from this company.

Filson flops don’t use shop app customer service nin existing for online. After 30 years I am done with Filson

I wish I would have read these reviews prior to purchasing from Filson. Where do I begin. I placed an order in the beginning of December but requested it to be cancelled within minutes of placing it. This was due to not wanting a Filson box shipped to my house to potentially ruin the big surprise for my husband. The product is expensive and we don’t normally spend money on things like this so it’s very special. I had planned to repurchase the same item from a local vendor to be delivered in an unmarked box. I spoke with a CSR on the phone the same day and they assured me it was done. I trusted them. I got a notification a week later that the order had been shipped and was “on the way”. In a frenzy, I tried to contact them and was stonewalled. I finally was able to reconnect with them and they took no responsibility for the system error and said it was now out of their hands. I had to “return to sender” through UPS on my own to thwart the delivery. After they received the package back, they said it would be 3-5 business days for the refund. After another 2 weeks I emailed them for an update and they let me know the return didn’t process in their system correctly. I’m still waiting for a refund. This was a simple situation that could have been resolved quickly at inception. I ended up ordering the same product for my husband from a local third party, so now I spent the money twice, with interest. I stayed loyal to the brand however this experience has changed the way I view them. The lack of communication at this company is staggering. This is a high-end brand that deserves better. I don’t ever leave negative reviews and I’m not a Karen, but this is something that should be public to hopefully improve their processes.

Long time customer of Filson having bought numerous garments from a retailer in the UK. Loving the brand and quality I thought I would buy from the Filson EU store. Two items with discount codes validated for each item respectively. I realised one of my codes had not been applied after purchase so made contact with Filson for support. After multiple AI replies received delayed contact from Filson telling me that I could not use the codes despite both garments being applicable if ordered separately with free shipping. Considering an order over £1,300 for two items Filson repeatedly refused to retrospectively apply any discount and have since ignored my request for support. Had I returned the items and ordered again I could have successfully applied the discounts but I do not think it a practical solution to send items back to Milan(at cost) so I could order again and apply the discount codes to be a good use of resource or good for the environment. I will not shop Filson again. A real shame they are let down by customer service considering they are a premium Brand. I have waited a long time before posting this review hoping that may have responded, but they have not.

Wish I would have read reviews before buying. First they charged me sales tax on a Jacket being shipped to a state that does not charge sales tax on clothing items. This has to be illegal and probably most people don't catch it, so seems to me like they are scamming by pocketing the $. Then it was delayed. I sent not one, but two emails telling them to cancel. Did they? No they sent it burdening me with a 15 mile trip to UPS to return and a 15 mile trip back. Thank you for remove that hour from my day.

I would have rated them as Zero had that been an option. I’ll start by saying that I have been a customer of Filson for decades. I ordered two(2) expensive items from Filson back in late October 2025 (actual dates are not important for this review but the order # was 1365102). In the 2nd week of Nov I sent them an email looking for an update. No answer for a week or so then I sent a second email asking them if it was common for their customer service to completely ignore an email from one of their customers. A few more days passed then I received an email from them only to say that they received my email and was working on a reply. Another few days pass and I get an email from them saying that my order was canceled due to an inventory shortage and I was being refunded and they offered me a 10% discount on a future order. Why in the world would I ever do that. They sure didn’t have a problem holding my money for weeks before responding. I demanded to be removed from any further communication from them. Beware of this “Lack of Customer Service and Quality Control” company. What a crock and terrible experience. If they handle long time customers this way, imagine how they would handle new ones. Very disappointed 😩😩😖

Company is a scam. Had the pro deal, and had the item in my cart. It had the “pro deal” tag as to signify my savings. Waited one day and the item is no longer under the pro deal. Almost as if they did it on purpose. Emailed them and the girl Leah says that it’s “unlikely” they took an item off the pro deal overnight, basically gaslighting my whole experience as if what I saw wasn’t there. I like for sure answers not “it’s unlikely”. She then says that not all colorways are good for the pro deal, but I’m telling her this one was registering and now it’s not. No recourse, just gaslighting. To make matters worse, I was putting in my phone number to get 10% off and login with shop pay. I put my number in and it finishes the transaction with a credit card I haven’t used in ages and did not intend on using. I did not authorize this transaction, it was forced upon me. I did not click complete payment or anything which is typically the last step in completing a purchase. Also it doesn’t say it on the website until you buy something that there are no cancellations, only returns. Isn’t that great, for a product I did not order. I immediately emailed to cancel and get the usual we will reach out in 1-2 business days. Also called and no help. Had to do a chargeback with the cc company. Website is finicky as a whole and all customers service other than the pro deal stuff has been outsourced. Not sure where but I couldn’t understand her the best. Scam company. Leah needs better professionalism. Some audacity to gaslight my experience and then act like the victim when I express my frustration at being gaslit. 1 star for the jacket I DID purchase. Will never fool with this company again.