Figi's Gifts In Good TasteReviews of figis.com

I ordered the "Holiday Cheer Bakery Tower" and I am completely disappointed in the product I received. The "tower" stands a little over a foot high; each box contained one item of food--quick bread, brownies, petite fours, cookies, and cake. The food was stale, crumbled, much smaller and lesser in quantity than expected. For example, the chocolate grasshopper Bundt cake is the size of a large cupcake and very dry.The small decorative cookies were broken. I planned on serving this at a family gathering but that won't happen. I am disheartened by the quality of this product and now will have to come up with something else for the family dinner. I paid much too much for what I got. Will not order again.

Wish I could give them 0 stars. Worst customer service I’ve ever experienced. Everyone I talked to was absolutely no help, and had no idea what they were talking about. Needed a simple address change, but was repeatedly told it couldn’t happen. Makes no sense! Spend $150 worth, and now it could be lost. Will never order again.

The customer service is AWFUL! When calling in an order they don't tell you the promo codes you provide them are only for online orders! In addition, they try to argue with you and tell you they do not send e-mail confirmation when in fact they used to! I will NEVER use Figi's again and will ask all my family and friends not to either. Terrible!

I purchased a tin of christmas cookies and when I received them there was no plastic covering the tin, Figis always has everything covered in plastic. I also received multi boxes of free peanut and chocolate covered caramels, which were Nasty! They were hard, stale and looked like they had been around since last christmas! I called and the rep told me to discard the cookies which I did and she would send out a new tin, I did not want more of the free candy. I did get the cookies and they were stale tasting, bland and looked horrible like someone drop kicked the can...Figis used to have a good name but something happened and they are not the same as years ago. I won't be ordering again.

My 70 year mother placed a order with Figis 12-4-18, realized the amount was wrong called back to correct the order customer service reps. placed a second order instead of correcting first order. Called back 12-5-18 to cancel order, waited 2 hours on hold transferred and hung up on by customer service reps. Called back today to have orders canceled waited over 2 hours on hold was hung up on 3 times, advised by so called supervisor that the orders were already shipped however automated service states orders are only secluded to be shipped. Figis is a joke and their customer service is a joke. Do not order from this company.

always good treats . I haven't had to talk to customer service yet because Figis is on top of there game

The meats and cheeses are the size of snicker bars , worst product ive ever purchased

Horrible customer service. You have to demand to talk to a.real person otherwise all you'll receive is a canned response saying please call...I've actually ordered from here.long ago and the product is NOT worth the hassle.