Figi's Gifts In Good TasteReviews of figis.com

Same complaint as the others, the nuts are stale, the torte's are stale and they substitute cheese and sausage for anything they are out of. Frankly, for what I paid for the Christmas boxes I ordered, I could have gotten less, but much better quality with hickory farms. The sizes and quality have gone down, the prices have gone up. It's not a smart way to run a business, I would suggest whomever is looking at their social media/review presence heed the reviews they're reading - otherwise, the company is going to continue to lose customers.

Forget trying to order holiday candy! Twice I called in orders and both times was very disappointed. At Christmas I ordered things to give as gifts, they were out of stock and sent cheese and sausage to replace candy. I gave them another chance for Easter, only to receive a letter stating most of my order was out of stock, and said they would send replacements. I received 3 items and no replacement items. I will never order anything except the fruitcake that my brother loves from this company. If I can find another place to get a good fruitcake I will stop ordering all together.

I agree with other reviewers this company has gone downhill. I ordered some of the Christmas candy. No flavor, it was like you are just eating sugar. The nuts always seem to be stale. Many of the products are so small. Does Figi just bake a huge supply of cookies, and/or cakes and just leave them in a huge warehouse? Because most of the time the taste is like they have been sitting for a long time. No more, Figi has lost this customer.

This company has been going down hill he last few years it starts with there cut rate surepost shipping nothing seems to get delivered on time. The quality of the products and size have gone down also not so bad size went down but price went up. This did not use to be a problem as I have been using them for at least 9 years. I contacted them after my grandchildren's halloween baskets were late the representative I talked to on the phone tells me she will note my account to only be shipped USPS in the future. I ordered christmas baskets and there checkout showed Dec.22 delivery date and again they shipped surepost and only half of the items were delivered on time the rest were one and two days late. I contacted by email because I did not want to be on the phone all day here is there non caring reply about losing a customer who spent $ 900. a year or more with Easter,Halloween, birthdays and Christmas. They tried to fix nothing about their problems not sure they could have Just A Goodbye, Figis.com Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. Your Customer Care Representative Customer By CSS Web (03/18/2018 05:46 PM) I would like to have my name taken off your mailing lists since your shipping has gotten so crappy the last few years that I no longer will be using your company. I even called and your representative told me they would mark my account and only use USPS that did not happen going cheaper on shipping costing you a customer. Date Created: 03/18/2018 05:46 PM Subject unsubscribe Response By Email (Brandi B. - Your Customer Care Representative) Date Last Updated: 03/19/2018 10:01 AM Figi's Status: Solved Dear Valued Customer, Thank you for contacting our Customer Care Team. Your name and address have been removed from our mailing list at this time. You may still receive one or two more catalogs as they are preprinted in advance. Please let us know if you have any further questions. Thank you, Your Customer Care Representative

I ordered the Pineapple-Macadamia Nut cake. It is terrible. There is plenty of fruit and nuts, but the flavor is really bad. I am sorry to say that I sent this cake to a relative this Christmas.

Ordered gift baskets a week before Christmas to have delivered to relatives, etc. 3 weeks later, I realized they had never been delivered. In fact, because they were out of stock, my orders had been cancelled immediately after placing. The problem is, they never notified me in any way. I felt embarrassed because after I had to ask my relatives if they had received the baskets. Why would it even be possible to order something on their website when they were already out of stock?

I was astounded at the poor service I received from this company. In late Nov 2017 my father passed away. In early Dec he received a Figi's catalog in the mail. He had always ordered Christmas baskets for his 4 children so I decided to order 4 nice gift baskets to be sent to his children for Christmas as a final gesture on his behalf. Figi's had my phone and email address. When the baskets didn't arrive by Dec. 22 I called and was told that the order had been CANCELLED. I asked WHY?? and was told that the baskets I ordered were out of stock. I asked why I hadn't been notified of this by phone or email. They had no explanation and didn't seem to care. I asked if I could order different baskets. They said it was too late - the refund check had already been sent out. I then called their President Dan Hunt 715-723-1871 and left a message on his voicemail expressing my extreme disappointment with the way this order was handled. Ten days later I received the refund check - dated Dec 27 - which was 5 days after I had called and asked to change my order. Mr Hunt did not reply to my call, so I called his office again and spoke to his assistant. She assured me that she would relay the message. It's been another week and no word from Figi's. My father's final gift tribute was ruined by this company. Their service is horrendous from the lowest levels, all the way to their non-caring president at the top. ~ Keith Elliott, Thompson, CT

very bad. I placed an order for a xmas gift for my boss. I paid 20 something dollars for expedited shipping to get a rush order. received an email confirmation. few days later I speak to my boss. she never received anything. I follow up with Figis they said they cancelled the order and that a letter is on the way explaing why. the person on the phone had no Empathy