account H.
Enterprise Closing Was Poorly Handled and Lost the Company a Customer
I placed two orders in December, 2018. One was received promptly, in good condition, with good products. After waiting a couple of weeks and not receiving the second, I contacted them. Long story short, I got bad information and conflicting answers from various people as I tried to sort this out and get my order shipped. I did eventually receive a refund for that second order; however, the information on the stub was inaccurate and it appeared there had been no communication between the accounting department and the so-called customer service people. In other words, Figi's basically acted in good faith, but their public contact people were clueless and none of them was willing to take responsibility for actually resolving the issue. I finally asked to be removed from their mailing list. It now seems clear the turmoil was related to their imminent closing, though that is not an excuse. When I began receiving their new Gallery (?) catalog, I requested removal from that list as well. If anyone had been honest with me about what was happening or had taken responsibility for resolving my issue I might have been more open to at least finding out about their new venture. As it is, I don't want to do business with a company whose very name continues to remind me of this bad experience. Rant over. Thanks for the space to do it!