Figi's Gifts In Good TasteReviews of figis.com

This is a very disappointing site. One can start with the customer service which is unconscionable, hostile, unprofessional and offensive. Continue to never receiving the order, re-issuing it, to, out of stock,to dis-continuing the item, which in retrospect may be a blessing? Nonetheless a lot of time was wasted and exposure to rude, incompetent and unprofessional customer service representatives could have been averted. No holiday spirit what-so-ever, Bah Humbug for sure!

I ordered something for my cousin and it didn't get there in time. I ordered it Dec 11th and it didn't get there till Dec 22nd, which was too late he already left for his mom's house and won't be back till Jan 2nd. We were supposed to get a free gift,....well that never happened. We were given 4 different order numbers which we couldn't track because they were all wrong. All my family orders things during the holidays from Figis, not anymore because they all ordered this year and none of the items made it till after Christmas and some are still waiting for theirs. Bad business because their employees are telling me I never ordered on the 11th of Dec. Also she kept asking what my name was. This Company is history now, we thought we would give them one more chance but this year was the worse ever. Don't buy from this Company they don't have the slightest idea how to run a Company. I would actually give them no stars.

the hummingbird cake left something to be desired

Worst customer service! I ordered four items and they took it upon themselves to bill my credit for $48.00 more than the receipt. It is almost impossible to speak to someone. The emails I received arguing my case say they're right and I'm wrong. NOT! Good thing I have receipts showing the lower price and a credit card company to back me up!!! Stay away from Figi's!

Received a catalog from Birchland/Figi’s and thought it would be nice to order somethings from the catalog for the holidays. I was totally wrong. Ordered the items and received miniature items for full price. First off, a few of the items I did order were in my basket and then when I ordered them they were out of stock, totally disappointed. Called customer service and was on hold for a very long time, ugh. They were no help to resolve my problem at all. When I did receive the items they were Very small and Not worth the price at all.

Figis stole from my 72 year old mother whom was trying to make my Christmas season a little brighter. Figi substituted crap cheeses and low end sausage for a Ribeye while delivering $100 worth of product and charging her over $200. They didn't deliver two fudge wheels or a smoked Turkey breast. Product quality has gone down hill severely since the buy out, you're best to not even bother trying to deal with customer service, they'll just hang up on you or put you on hold to never answer. Corporate door slamming while rotating perishable stock not even ordered, you're in a sad state Figis. Just don't buy from Figis.

I have ordered multiple products. This company provides the best candies, popcorn and chocolate goodies I've ever had. Outstanding!!!

Loved the gift we received from Allen @ Debbie Myers of Elkin, nc. The breakfast basket was so nice. We were overwhelmed at the items and my husband tore right into it. I am using the basket for christmas. Thanks for being a great company and providing great products. Huffman family