Figi's Gifts In Good TasteReviews of figis.com

the hummingbird cake left something to be desired

I rarely order from this company but to to tell the truth, it has been a family tradition at the holidays. My Grandfather would order the dried fruits from them, we all loved them, I think he started his order in November for Christmas. (Back before the internet, it was all mail order catalog) I believe this company's poor ratings is due in part it has been bought and sold too many times, Quality and service have gone sharply down, however the few times I have ordered the expectations were just average. Arriving too late or slightly damaged or being too small, well that's just how it has always been. I'm a fan for life, but would only order one or two items I know are easy to ship and would taste reasonably well. They have a YouTube channel that explains about the new call center they are putting in Marshfield, Wi, where it all started. (Video was done 2015) Maybe they are still working out the bugs. But If you are American, take pride in ordering from an American company, just lower your expectations a little, they are not Amazon.

I received a cake today fro Figis. It was in pretty good condition, and tasted alright (minus it being kinda soggy and overly sweet), but there was no sender on the box at all... There's no special occasions or anything, so it wouldn't be very likely that a friend sent it. I don't think it was laced with anything because it was sealed and packaged. Still, a little bit weird that Figis would either give people cakes at random, or give senders the option to send a cake anonymously

upon taking the cardboard box off of the gift i noticed the cellophane stuck to about 1/3 of the contents due to an open jar of Marmalade, it was unacceptable to receive this and use it as a gift. in disgust i took the wrapper off and dumped the contents in warm water to try to wash the Marmalade stickiness off of the products that were sealed. i just threw the foil wrapped products in the trash, they were totally ruined from the Marmalade leaking into each wrapper. such a sad situation to receive this product in a sticky mess

We wanted to order 4 boxes of the customized personalized "Merry Christmas petitis fours "and could only order 2. I don't understand why you cannot order the amount you actually need in one order. Other then this the sales representative was very kind

My brother occasionally sends me a gift basket with assorted sausages, cheeses and other goodies from Figi. I was pleased with the quality of the product. However, as in the past, the gift does not easily state who sent the gift. I had to resort to looking on the package label (which only had his first name listed and it was misspelled). It would be better policy to include the sender's name somewhere on the enclosed pamphlet. I was pleased that the package was delivered on time. However, my brother informed me that the customer services rep very strongly advised that he pay the extra fee for next-day delivery. I feel that this is an unnecessary marketing ploy.

You just cant pay the entire bill off on one order account they string you along' They make you stay current on each order. Like i say when you have seperate items at walmart you still just pay on one balance FRIGIS MAKES YOU PAY ON EACH SEPERATE UNTIL YOU ARE CURRENT. i THINK THAT JUST A HORRIBLE POLICY TO INCREASE POTENTIAL CUSTOMERS THEY NEED TO LOOK AT THEIR POLICYS AGAIN. I Purchased a small Chrismas cake for my sister it was a joke for close to $ 30.00 Dollars it was something small enough to be a Kids EASY Bake Cake, if you get my drift . Thanks Dave

I usually am satisfied with my orders but my order of (3) 13 holiday classics was patheticly small. Think twice before ordering this