Figi's Gifts In Good TasteReviews of figis.com

people they are closed down. out of business.

I've no complaint concerning delivery, etc. My first order the cashew nuts were delicious and fresh but the next order wasn't as good and the nuts seemed old. My serious complaint is their billing system, it needs serious updating. Also, my understanding is that they are closing. I received no notice nor have I received a current bill.

I am writing this in response to quite a few of these reviews, but particularly, Renee's. First off, I in no way, shape or form speak for or represent the company. I am a lowly, front line employee who deals with individuals like you on a daily basis. I do not understand the thought process that would lead you here after your experience just to complain about the "terrible customer service." You received a faulty item. I get that, but it happens. You are not the first, nor will you be the last, customer of any company who receives a product that does not meet typical standards. If the fact that mistakes happen is a concept you are unable to understand when dealing with businesses of this scale, then you are going to have a really tough time in this world. Next, you complain that you had to wait on hold. I am curious what you expect during a company's busiest time of the year. Hold times during peak seasons are standard for literally any company you can imagine, and the same people answering your calls are the same people responding to your emails. So your entitled urge to be able to push yourself to the front of the line through calling, emailing, tweeting, etc. is not only making the process slower for everyone else, it is making it slower for yourself. To address the rest of your complaint, allow me to let you in on a secret: the fudge you received was a free gift. The sender didn't buy anything for you. For spending X amount of dollars they were given a FREE gift of fudge that they chose to send to you. To make up for this mistake with your free gift, you were offered significant compensation in the form of 3 gifts worth considerably more money. Why this replacement gift, why not send you fudge? Because obviously something was wrong with the fudge! I do not know if you understand supply chain management and ordering on this scale, but we cannot just make new fudge appear...in the middle of the Christmas holiday. So, the company did what it could and, along with eating the cost of the FREE fudge that was sent to you, decided to eat even more cost -including shipping- all to make customers happy. Explain to me how that is not good customer service? Because it sounds as though your only complaint is that the world was not built specifically to satisfy you every step of the way. These customer service reps work very hard to assist in cleaning up mistakes they had no part in making. They are people, they have families, and they deserve better than to be berated, talked down to, and demonized online by the likes of you.

Thanks for the gift I love the assortment of candy. very good old time christmas candy. Very nice reusable container.

I have recently ordered some sweets from this company. Matter of fact, I just placed an order on 08/17/2018 which came to be a little over $50.00. The first order I placed on the 08/16/2018, they wanted a down payment because I guess it was too much for a new customer. I guess they have a limit that a new customer can order and, if over a certain amount then they have to put a down payment. I was not upset at all but I feel they should let you know. I also was curious about how they got my SSN when I didn't give it to them. I got an alert that someone looked at my credit and it was them. They do a hard pull on your credit which is not cool nor did I give them permission to do so. But it does say in their FAQ that they do have to approve your order before they send out any orders. I don't like how they go about getting my SSN without asking for it. I think they should be like Fingerhut and just ask for your SSN instead of getting it from where ever. Anyway, another thing that is not making any sense is how all their reviews from former customers are from months ago and years ago. Anyway, I went ahead to let them know that I will be doing a detailed review of their products when it arrives. I want to give my personal review on their website and anywhere else so others can know about them today. I will be back with a full detailed review of the products I ordered. I will do a review on the delivery status and how the product looks and tastes. I will have photos as well. I also emailed them about my orders and they have responded back fast and they were friendly as well. I like a company that responds back fast and is friendly. Figi's.com has a lot of sweets and other stuff on their website at reasonable prices. I want to deal with them because they too can help your credit. Well, I guess I am about to find out after my order arrives. So far this company is a plus because of their fast customer services to me.

I always use Figi's for my gift giving for my family. They like their gifts . I also like the payment plan, I also like the free gift of the Chocolates.

Very delicious

Received your Pistachios in a tub, the pistachios were delicious and fresh. The only problem was that the tin tub they came in was badly damaged with a big dent in the side. My wife was disappointed, she would of liked to been able to reuse the tub.