Figi's Gifts In Good TasteReviews of figis.com

Sub standard food. Late deliveries and absolutely poor and rude customer service. Dont waste your time or money. I hope they go out of business.

My god I got that sugar free banana nut cake boy that's very good with cup Joe. Keep up good work. I get PD I what get sugar free candy. Thanks Carlisle Pa

Absolutely the WORST customer service ever!!! A supervisor named Debra? Was so rude she hung up on me! I have ordered for over ten years and my parents did for 20 years before me. This is a huge Christmas tradition for us. This year I placed my annual order around $250 plus $40 for shipping and I received two out of stock messages. So I called and asked if I could substitute something else. They said no! Were extremely RUDE!!!! And told me all companies have out of stock issues!!! No they don’t, only your company! Then when I asked to add something to replace my order she said “have I looked in the book as she doesn’t know what she sells” then hung up on me!!!!! They lost a customer FOREVER!!!! It used to be such a great company......the CEO should be looking at all these complaints on here....This company should be put out of business for such awful and disrespectful people working at their company. If you don’t have the items don’t put them online!

FRAUD Authorized by Figis Figis DID NOT FOLLOW PRIVACY & SECURITY guidelines! This company allowed a random person to open an account using my address and purchase product! Figis ran a credit check on me with ONLY my address and it was obvious the name given was not associated with my credit. Now, Figis is harassing me to make payment on a Fraudulent account.

I have ordered from Figi's for 26 years. Halloween, Thanksgiving and Christmas stuff. Merchandise comes to me quickly, it looks great, it is delicious. I give it as gifts to many people. I don't know what is wrong with all these reviews. When I've needed help, they are polite, listening and quick. Please don't believe these bad reviews. Figi's is fantastic and I've never had a bad experience. They are very nice people; you will like dealing with Figi's.

I have recently ordered some sweets from this company. Matter of fact, I just placed an order on 08/17/2018 which came to be a little over $50.00. The first order I placed on the 08/16/2018, they wanted a down payment because I guess it was too much for a new customer. I guess they have a limit that a new customer can order and, if over a certain amount then they have to put a down payment. I was not upset at all but I feel they should let you know. I also was curious about how they got my SSN when I didn't give it to them. I got an alert that someone looked at my credit and it was them. They do a hard pull on your credit which is not cool nor did I give them permission to do so. But it does say in their FAQ that they do have to approve your order before they send out any orders. I don't like how they go about getting my SSN without asking for it. I think they should be like Fingerhut and just ask for your SSN instead of getting it from where ever. Anyway, another thing that is not making any sense is how all their reviews from former customers are from months ago and years ago. Anyway, I went ahead to let them know that I will be doing a detailed review of their products when it arrives. I want to give my personal review on their website and anywhere else so others can know about them today. I will be back with a full detailed review of the products I ordered. I will do a review on the delivery status and how the product looks and tastes. I will have photos as well. I also emailed them about my orders and they have responded back fast and they were friendly as well. I like a company that responds back fast and is friendly. Figi's.com has a lot of sweets and other stuff on their website at reasonable prices. I want to deal with them because they too can help your credit. Well, I guess I am about to find out after my order arrives. So far this company is a plus because of their fast customer services to me.

Horrible. Horrible product, items not available absolutely heinous customer service! DO NOT ORDER FROM THEM, THEY ARE DESPICABLE!!!!

Do not use this company if you want good service. I placed an order for Easter 5 days in advance via their website. In order for it to arrive on time the shipping was more expensive than the two items I was sending, but I paid it. I received an email stating that the order was received, a second email that the order was accepted and would be shipped. I never received shipping information. Upon calling them, I was told a letter was sent in the mail to notify me that my items were on back order. Obviously, I was upset and asked to speak to a manager, I got JC. She would not let me voice my complaint without speaking over me stating that receiving a letter via USPS instead of email was a "glich" in their system. I began to speak again and she hung up on me. I called back, entered my order number and waited another 20 minutes only for the call to be immediately disconnected with out an answer. Third call, I get through and ask to speak to JCs manager and received JC herself. She stated that she doesn't have a manager. The call ended with me getting a refund and an address to mail a complaint letter to. No resolution to the fact that the company made a promise to deliver something and failed miserably. I was thanked for the promise of bad reviews. Worst customer service I have encountered in my entire life.