Figi's Gifts In Good TasteReviews of figis.com

I am writing this in response to quite a few of these reviews, but particularly, Renee's. First off, I in no way, shape or form speak for or represent the company. I am a lowly, front line employee who deals with individuals like you on a daily basis. I do not understand the thought process that would lead you here after your experience just to complain about the "terrible customer service." You received a faulty item. I get that, but it happens. You are not the first, nor will you be the last, customer of any company who receives a product that does not meet typical standards. If the fact that mistakes happen is a concept you are unable to understand when dealing with businesses of this scale, then you are going to have a really tough time in this world. Next, you complain that you had to wait on hold. I am curious what you expect during a company's busiest time of the year. Hold times during peak seasons are standard for literally any company you can imagine, and the same people answering your calls are the same people responding to your emails. So your entitled urge to be able to push yourself to the front of the line through calling, emailing, tweeting, etc. is not only making the process slower for everyone else, it is making it slower for yourself. To address the rest of your complaint, allow me to let you in on a secret: the fudge you received was a free gift. The sender didn't buy anything for you. For spending X amount of dollars they were given a FREE gift of fudge that they chose to send to you. To make up for this mistake with your free gift, you were offered significant compensation in the form of 3 gifts worth considerably more money. Why this replacement gift, why not send you fudge? Because obviously something was wrong with the fudge! I do not know if you understand supply chain management and ordering on this scale, but we cannot just make new fudge appear...in the middle of the Christmas holiday. So, the company did what it could and, along with eating the cost of the FREE fudge that was sent to you, decided to eat even more cost -including shipping- all to make customers happy. Explain to me how that is not good customer service? Because it sounds as though your only complaint is that the world was not built specifically to satisfy you every step of the way. These customer service reps work very hard to assist in cleaning up mistakes they had no part in making. They are people, they have families, and they deserve better than to be berated, talked down to, and demonized online by the likes of you.

Terrible customer service! We received a gift box as a Christmas gift, but the fudge was covered in mold. I immediately contacted customer service via Twitter so I could send them photos. They took about 36 hours to answer me and they said to throw it out immediately and to call the 800 number for a replacement gift. The problem is, I’d already called the 800 number twice that day and I waited on hold for over 15 minutes and no one every answered. I replied to the Twitter representative and I said that I’d tried calling, but no one has ever answered via Twitter. I then tried emailing them. They took exactly 3 days to answer and they offered to send replacement fudge or refund the sender. Given that this was a gift, I didn’t want the sender to know what had transpired, so I asked for replacement fudge. I also sent them photos of how the fudge arrived. They just responded to me that unfortunately, they “will not be shipping any more free fudge and they can ship 3 boxes of chocolate covered peanut caramel clusters as a replacement.” Technically, they’re not sending me “free” fudge. They’re replacing an item that was a health hazard, inedible, and that someone had paid for, so it is not “free.” If they’re having a supply issue with their fudge they should say that. Overall, I’m very disappointed and I wouldn’t buy from them for gifts or for myself.

Worst customer service ever. I ordered and clicked button for Christmas delivery and now will be two days after. Never will order again from this company.

OMG I received my order it's perfect I'm satisfied kudos to figi's will order again & recommend to family & friends

Thanks for the gift I love the assortment of candy. very good old time christmas candy. Very nice reusable container.

Customer service is rude, hung up on my 87 year old grandma instead of helping her figure out why her credit card didn't work! She probably read it to them wrong. But they didn't seem to care. She has been using them for Christmas gifts for years and years. Guess not anymore!

In response to a catalog that I received in the mail, I ordered a couple of items from the website. I received a confirmation email. I ordered several things from other companies around the same time (within a 3 day period). From the other companies I received an item, have been notified that order has shipped or got a status update. I went to the figis website 4 days later to check on the status and I got the message that no order exists. That made me suspicious so I started researching the company. The reviews here are disheartening. That is not convincing enough for me because I have a tendency to not just take peoples version as the total story (especially strangers). That could be competitors or enemies with a personal vendetta. I found information on bbb website. That was enough for me. I appreciate reviews from you guys. This site does not allow links so I could not post it. "Pattern of Complaint On January 3rd, 2017, the BBB sent a certified letter to Figi's due to a pattern of consumer concerns received by BBB from consumers. In the complaints, consumers advised that they received only part or none of their order. On February 22nd, 2017 the BBB sent a certified follow up letter to the company after receiving no response to the initial letter. As of March 29th, 2017, the BBB has not received a response or phone call to the pattern of complaints"

Terrible customer service experience. Not rude, just inept. An endless cycle of transfers over two hours on the phone over four calls total. Still not resolved. All for a $36 overcharge. I am scared to hear the quality of the gifts I sent.