Fender Musical Instruments CorporationReviews of fender.com

Been a gigging bassist for 10 years. These basses are not the gold standard. Mine is serial number JD19006539. 5 string jazz bass bought new. Save yourself your money. If you're an EU customer, good luck repairing with their imperial unit hardware specs. I had a component that snapped in half, reached out for help, they fobbed me off and sent me on a goose chase with all these hardware, nut and bolt shops lol. Wouldn't give me the measurements so I could replace it myself, wouldn't give me help in ordering just the part itself. You're paying for a brand name, subpar electronics and hardware. They'd rather sue other companies in the space then reinvest in making quality products. They removed my last review. Just go with a competitor brand, or buy used even.

Mark B. at Fender is extremely responsive and helpful! I had some tech issues with a product, and Mark was so helpful and on top of it. His customer service is second to none and in dealing with various other music gear companies through the years, I can definitely say you'll never get better customer service with any other company. Thanks so much Mark! :) MJ

Ben has been very helpful sorting out a subscription issue.

Kane was amazing. Communication was on point and you can tell he really cares about helping people. I bought the wrong size guitar for my son and they helped me out with getting him the right size. Wow Experience, seriously they have a customer for life.

Outstanding customer service experience from Fender. Quick response, and went above and beyond expectations with my warranty issue.

Sam from Fender is the most helpful customer service rep I've ever interacted with.

This is directed at The Mod Shop; I have ordered at least ten instruments from the Fender Mod Shop, in addition to owning a slew of other Fender guitars. Mod Shop has always been reliable with their advertised completion/shipping time of thirty days. My last build was late, and now my present build is two weeks past completion. And I'm not the only buyer experiencing this issue. Some other buyers have gone over two months before receiving their instruments! And Fender has already been paid for these products! Service has been responsive, but it's the same canned response that everyone gets. I'm ticked off to the point I'll never buy another Fender product as long as I live. UPDATE: I was just contacted by Fender and I appreciate their explanation. As a lifelong carpenter, I also appreciate the issues they are having and are presently working through. Sorry I was a little harsh on my review.

Will. D and Bradley Shelton went way above and beyond for me. I can't recommend them highly enough. Thank you Fender for standing behind your products. Branson Welsh