Fender Musical Instruments CorporationReviews of fender.com

Reported a defect on my bass gig bag and Fender's customer service made a replacement in no time. Great job!

Major thanks to Mark B from customer service. He took care of my issue immediately and solved my problem by issuing me a new item. On the scale of things my problem was small, BUT I had just started using a Flash 2.0 tuner, I went to use it and it wasn't working. Somehow the display was messed up. Thought i would have to toss it, then I thought maybe I could replace the display screen. I contacted Fender and Mark said that they would just replace the unit, all I had to do was recover the receipt from Guitar Center which was no problem. So Kudos to Mark and Fender for taking care of me. Thanks . Kevin.

I have 4 Fender guitars. An Ultra Luxe Stratocaster, an Ultra Luxe Telecaster, a 70th Anniversary Broadcaster and now a Mod Shop Telecaster. I love them all but this Mod Shop Tele is amazing. I spec’d it out the way I wanted it and Frnder built a masterpiece. Natural finish mahogany body, roasted maple nevk, Texas Special pickups, silver anodized pick guard and locking tuners. Best guitar I’ve ever played! Thanks Fender.

This is a complicated transaction with both exceptional and extremely poor customer service. I ordered three ModShop guitars (Jazzmaster, Telecaster, Stratocaster) on 9/16/26. On 9/17/26, it was discovered there was an error with one of the guitars. I brought it to the attention of David Lansing (Supervisor, Player Experience Representative) and things got worse from there. David asserted he was the supervisor and could handle the issue. Unfortunately, the only solutions David presented were to cancel and reorder. This was not feasible as this order was a bundled purchase and cancelling one of the guitars and reordering would change the T&Cs of the financing. It got even worse from there when David unliterally cancelled the Jazzmaster. David did not discuss with me first; he just canceled it of his own volition. I requested that the Jazzmaster be immediately reinstated and this be escalated to his supervisor in several separate emails and requested a supervisor contact me by COB on Friday, 9/18/26. To my knowledge there was no escalation per my request and I did not receieve a call. On Monday, 9/21/26, I received an email from David stating he was discussing with all management and he would update me ASAP. Later that evening, I responded to David providing more clarity and again requested the Jazzmaster be immediately reinstated with the neck I originally ordered. On Tuesday, 9/22/26, I received an email from David advising me ModShop Coordinator Bradley would be contacting me at their convenience. At approximately 3:00PM, I received a call from Bradley Shelton. Brad and I discussed the issues and I advised him of all of my concerns-including David's failure to escalate as requested, his lack of customer service, failure to recognize the implications of unilaterally canceling the Jazzmaster, and in my view completely minimizing my business. I also told Brad my intent was to create legacy guitars that I could pass down to my kids. This was very important to me being a stage 4 cancer survivor. Brad told me he would speak to some other managers within the company and get back to me. On Wednesday, 9/23/26, at approximately 8:17AM, I received a call from Brad. Brad told me he was able to correct the issues with the Jazzmaster and have it reinstated. Brad displayed exceptional customer service and problems solving. He did not simply disregard relevant issues or minimize my business. Brad went above and beyond to make the deal right. Employees like Brad are vital to the continued success of Fender Musical Instruments Corporation. I have a great deal of respect and admiration for the brand. Brad has also earned my respect-more importantly potential future business. Had Brad not been able to correct the issues, I was fully prepared to cancel the entire order based on how I was treated by David. I wish to commend Brad for his exceptional customer service, diligence, problem solving, and communication skills. Brad is truly an asset to Fender. I also would like to request that Fender provide David with additional training so Fender can avoid future complaints about him. Please understand I wanted to recognize Brad for his efforts and call to your attention the issues with David. I believe it is important to recognize and praise those employees, like Brad, who go above and beyond. Complaints should be balanced with commendations where possible and appropriate. I gave this experience four stars based on Brad's intervention. He was able to successfully correct the issues and did a great job at converting a customer into a repeat customer. Had Brad not been involved, this transaction would likely have been completely cancelled, and I would have been left with an unequivocal awful experience and would have never done business with Fender again. Please accept my appreciation and gratitude for Brad's efforts.

I bought it but not delivered. They promise to resend me another one but no update for 5 business days.

I’m more than satisfied. I had a problem with a guitar I bought which was still under warranty and contacted the Fender customer service directly since the dealer wasn’t taking my request seriously. I must say that I wasn’t expecting much, but Kane Kitchen has been taking care of my issue so kindly and has been so helpful. I sure will buy from Fender again and really hope Kane keeps working at the customer service because he sure belongs there! Thank you so much again Kane!

everyone at fender has been amazing and made me feel like a part of the family Thank You Guys your all amazing

I had a great customer experience with emailing fender directly, Will D answered my baritone questions in timely manner and was knowledgeable about everything. Will D was awesome, five star customer service