Fender Musical Instruments CorporationReviews of fender.com

Chatted with Kane--told him at the end of the call it was probably the best customer support experience I've ever had. Troubleshot my amp issue with me, quickly provided a remedy, offered me options at every step based on what would be easier for me, and then offered some helpful tips to me as a new electric guitar player. Really good dude.

I’m absolutely amazed by Fender’s incredible customer support, especially the excellent attention I received from Carina C. (Supervisor, Player Experience). I had an issue with my brand-new Rumble 100 bass amp, which stopped working during its very first use. Fender went above and beyond to resolve the problem. They coordinated with a local dealer in Mexico, sent me a brand-new replacement amplifier, and even allowed me to keep the defective one. The fact that they were able to handle everything so smoothly even though I’m located in Mexico is truly impressive. I already own several Fender products, but after this experience, I’m completely sold on the brand. Fender has definitely earned a customer for life!

There was a snafu when I ordered a new guitar, but it was no fault of Fender, but rather the shipping company, FedEx. When I contacted Fender, specifically Carina C., Supervisor of Player Experience, she jumped right in and tracked the issue until it was resolved. She even had a backup plan. The customer service was amazing and I highly recommend Fender!

Today I had the absolute pleasure of speaking and dealing with Kane. This was, by far, the best customer service experience I have ever had. I am blown away at how professional, patient, kind, helpful, respectful and friendly he was. This experience was at another level!!! He took care of my issue promptly and made me feel like he truly did care about fixing the issue. He made me feel valued as an individual rather than just feeling like another number. He took the time and addressed my issue promptly and made me feel that he genuinely cared about resolving it and showed genuine concern. Overall, this was an EXCEPTIONAL customer experience. I felt genuinely valued, listened to and supported throughout the entire process. The professionalism, care and willingness to help made a real difference and left me with a very positive impression. I am just getting back into playing the guitar and Kane has made the experience so much more enjoyable. His knowledge, patience, and willingness to help have given me the confidence and encouragement to keep learning and improving. Kudos to Kane for his exceptional customer service and for making this experience a very positive one! Keep up the great work Kane and thank you. John Sacco

I am a beginner bassist. I am blind. I purchased a Mustang Mico Plus headphone amp and downloaded the Fender Tone app. I had a ton of questions because the manual was small and the Tone app has small text. I contacted Fednder support, advised them of my issue, and Kane K. contacted my via email. I probably emailed Kane 8-12 times with questions, what-ifs, and how do I's, and he answered each and every one. It's not easy working with the blind over email but Kane did a great job. He cleared up my understanding of what the Micro Plus could/couldn't do and I am now using the device. As a side note, I appreciate that I gor a human response and not a canned AI bot. I told Kane that I have equipment that allows me to read printed equipment and he sent me downloadable links to print manuals and a pdf attachment. He also sent video links that although I can't see, I can haer. All of it was a big help!

Friendly/pleasant customer service rep Shane answered all questions efficiently. He's a credit to the company !

Very pleased with the customer service we received. We had an issue with our system and were taken care of promptly without a hassle. Thank you!

Ordered a bass from fender, which got damaged by carrier in transit. Replacement process was easy and I got a response email by next morning with return instructions/label. David Lansing at fender made the process painless and immediately shipped out a new bass once they got confirmation the damaged one was en route. Top notch customer service.