Fender Musical Instruments CorporationReviews of fender.com

Fender has been catching a lot of flack lately. As an artist, designer, luthier and instrument maker myself, i feel a debt of gratitude to the legacy of Leo Fender. Everyone from the shopkeeper to the guitar tech on tour, to the diy folks at home have been given a leg up by Fender, IMHO. There’s so many options and price points for customizing your purchases too. Maybe to some degree, folks have taken it for granted .. and that perhaps in part has sparked a natural response from Fender. Anyway…. more presently,.. on another of my purchases.. a set of pickups , i had a quality control issue that i only noticed after the warranty period had expired. I contacted Mark B at Consumer Solutions (or Relations.. i forget) and told him my dilemma, I supplied my receipt and pictures of my issue. No questions asked Mark B took care of me. My new set of pickups just arrived and i’m just about back in business! Thanks Mark.! And as a final point of comparison, i’ve been trying to get a dental appointment for weeks now and have yet to even get a local receptionist on the line to put me on the schedule. Yet during this same timeframe i’ve had a rep from ‘big bad money grubbing’ Fender personally correspond with me and immediately resolve my issue. Tonight, i’ll have my ‘82 Jazz bass back in business! But still no idea when my dentist can get me in. I understand there are nuances and layers to every issue. Fender isn’t perfect. I’m rocking parts myself that aren’t always boutique perfect, but whenever i’ve had an issue, someone has been on the other end of the line and accountable. As the years have gone by, I’m realizing that i don’t always need perfect, but i do need people who can think, make decisions, troubleshoot. Fender has always been brilliantly realistic. Leo’s designs were visionary, ahead of their time.. and down to earth practical. Realistically, I just need a business to hire folks who can work it out. I love my Fenders.. and i guarantee you none of them are like anybody else’s.. because Fender makes it so easy to professionally or even diy customize. And equally, i love that… so far, folks at Fender have been there to ‘work it out’ when that’s been needed. Thanks Mark B. Thanks Leo

Charvell guitar - hard to get any part that is broken, but here in Fender, they kindly send me new part, for free!!! I really apriciate the gesture, thank you

I had a pretty rough quality control experience with an online retailer and was pretty dejected about trying to add a specific Charvel to my collection. I called Fender and was suprised I was not chatting with AI or Dr. Google. Kane was a real person, with real listening skills, and while he didn't have the magic wand to fix the factory QC on this particular model, he did make me feel good about the brand. He went above and beyond to confirm why I have been and will remain a loyal Charvel owner. For the time being, I decided to give Fender time to fix the Charvel issue. So I bought an EVH 5150 Deluxe instead. Actually, two.

Fender has seriously provided me with the best customer service I have ever gotten. I received a new Telecaster and the 3rd fret was not repairable and buzzing because it presented itself as too high, when it was actually too low. Obviously after the initial aggrevation, I emailed customer support, it went back in the box, a shipping lablel was sent and a replacement went out. It was that simple. Thank you David for all your help

Bradley Shelton, one of your employees is a top notch employee. He was very polite, professional and very efficient.

Several years ago, I bought a Jackson RR3 guitar at Guitar Center. I am from Costa Rica, and after a while, the guitar developed an issue where the Floyd Rose posts broke while I was dive-bombing. Knowing this wasn't normal, I tried to contact Guitar Center as well as several Jackson representatives in both Costa Rica and the US to help me validate the warranty. Unfortunately, because I was in Costa Rica, no one was able to help me. I eventually tried to fix the guitar myself. After several different repairs, it was still never in optimal shape. I decided to give it one last shot and contacted Jackson/Fender directly. That is when I connected with Bradley. Long story short, after years of hitting dead ends, Bradley helped me the exact same day I posted my inquiry on the Customer Service page. He got moving on it immediately. I sent him the pictures, my receipts from Guitar Center, and all the required information. Within a week max, he reached a resolution for me: Fender determined they would send me a brand-new guitar—even after all these years! I just received the guitar two days ago. It looks great, it plays great, it feels awesome, and I couldn't be happier to finally have this beautiful instrument the way it was always supposed to be. Thank you so much to Bradley and Fender/Jackson for truly taking care of me! I have always been a fan of Jackson (thanks to Megadeth, to be honest), but now I am even more in love with the brand. Thanks to this incredible experience, I cannot wait to own more Jackson guitars in the future!

Good selection of products and it was easy to find the guitar we wanted on the website. Ordered with no fuss and arrived within 3 working days. Very pleased with the guitar selection and it sounds great. The customer support team was very helpful and prompt with their responses.

Asked how to get a replacement for a fairly easy to source part for a model still made, but they wanted me to show a proof of purchase on a 20 year old custom shop guitar just to proceed. They are supposed to be a guitar company not Walmart. EDIT: They made good on finding the part.