Fender Musical Instruments CorporationReviews of fender.com

I am a beginner purchased a new " Squier Affinity Series Stratocaster HSS Electric Guitar", 10 months back. Initially for 8 months I learned open chords and later When learning barre chords I noticed that fretboard(Fret sprout)are little out and sharp which is making my finger having scratches and blood is coming out. Because of this, there was an interruption in my bare chords learning. I asked "Fender's" to help on claiming manufacturer warranty and get a replacement. After repeated follow up's(Email and phone call) Fender asked me to get the instrument inspected by certified technician. After 4-5 phone calls and text Tech1 gave me appointment, On Visit to Tech1's workshop Tech1 asked for receipt(He hasn’t communicated to get receipt before..)and said without receipt he will not even inspect. I went back to the retailer got the duplicate receipt and again went back to the Tech1, he inspected it and said he will get in touch with Fenders. According to him this is a manufacturing defect. After that there was no response back from Tech1 then I started follow-up with Fender and asked Fender to get in touch with Tech1 and get the Inspection report/feedback and help to get this issue resolved. Fender said they can't do anything until Tech1 contact them, by that time there was no claim registered by Tech1 with Fenders. Later after some time on my repeated follow up with Tech1, he said that Fender will not cover this under warranty , if this could have occurred in first 6 months of purchase it would have been covered. On my ask for claim number/reference number Tech1 didn't provided anything and further offered me to correct this issue in $130.Then Contacted Fender again and told them the tech1's response. Then again as per Fender's advice went to Tech2 for inspection. Tech2 told that "Fender" will not accept this issue as a warranty claim. I asked him to file the claim at least but he said calling "Fenders" will eat up his time and before filing the claim he has to call and discuss with "Fenders'". However he offered to fix this issue for $120.On Contacting Fender's again for this issue, they said Fret sprout is covered up to 6 months or 2 season changes. So with this incident you can understand the worst service they have and they do not acknowledge their own manufacture warranty. They have loopholes and excuses ready to void the warranty claim. The point is they are refusing to register/log a claim as if this claim is documented, then as per the warranty they have to fix this. If they fix it then it will be a bad mark on their quality control which they do not want. They have no documented policy to reject this claim officially. I did not expected this attitude from the brand like "Fenders's". My guitar is not very expensive but in future definitely I will not give any business to "Fenders". With this incident everyone can understand how their warranty works.

First of all, I love the sound of a good Fender instrument, I'm not a brand hater. The problem is that finding a good one is becoming harder and harder! The stock Vintage Noiseless pickups on my MIM Deluxe Jazz Bass are noisy. Really noisy. They hum no matter what EQ you dial. On top of that, they produce a horrible, horrible loud POP! when I touch the magnets. Sent it to Fender for a warranty repair 3 weeks ago and came back today. Noise included. Not only they failed to fix it but now the volume pot turns the other way round as well. Also, the way they put back the strings made me cringe. I can't upload a photo, but it was a terrible job. The strings look like they're trying to choke the tuners. I know a 16 year old girl that changes strings better than this Fender repair technicians. Currently on the process of claiming a refund so I can buy a bass from another brand. I saved money for a year and made the mistake of spending it on a Fender. Don't make the same mistake as me. Also, I noticed that the price of my bass (MIM Deluxe Jazz Bass w/pau ferro fretboard) is now nearly 100 pounds more than when I bough it! I hope you're using that extra profit to train your staff, Fender! (UPDATE) Fender doesn't consider the instrument faulty. In their words, "you should expect some noise when you engage the active preamp on an instrument with passive pickups". My head fell off. With the exception of EMG-equipped ones, pretty much all active basses have passive pickups. Also, Noiseless pickups ARE NOT single coils, but stacked humbuckers, so they should eliminate most of the noise anyway. Now I guess it's up to me to fix it, but any mods (including shielding) will void the warranty. I can't wrap my head around this...

Excellent customer service from Fender, ordered a replacement neck which went a bit stagnant in delivery, however the customer service I received from Tris Jeffries is unparalleled to any of which I’ve received before. He was incredibly friendly and really stayed on top of my order, keeping contact ensuring it’s delivery. Incredibly grateful. Thanks tris!

Needed a part for a fender mustang guitar amp so emailed customer service multiple times trying to get help. Had zero response. Seems they have become too complacent in their success. I won’t ever be buying another Fender amp and really am quite disappointed at their customer service or lack of it. You have lost a once loyal customer. A simple reply to any of my many emails could have saved things but no reply is unacceptable.

Being a British user of Fender, thought I would give them a little push.in the right direction... Still can't quite work-out the reason why there is so much cost difference between the American Fender's and Mexican's? but who care's. (: Warning:Please do not switch all of your manufacturing away from the USA, otherwise I'm not buying any more Fenders, and will buy a Rick instead. Cheers

Good Amp but plays up sometimes

Got Squier Jazz Bass and Small Fender acoustic. Can't say anything bad. Acoustic guitar had really good case included. Sounds really good, especially for its price. On Jazz I have played more than 5 years 8-12 times a month ( rehearsal are not included). I have changed bridge and tuning keys to Schaller, put DiMarzio Ultra Jazz pickups and overall sound is pretty good!

I bought a brand new Fender guitar for my boyfriend from a local store. From day one it never played right. The store said it was a factory issue and sent us to Fender to handle it. Fender won’t take care of the issue, they’re saying it was stored wrong even though it was on a guitar hanger the whole time- and they won’t refund or return or even fix the issue. My boyfriend never even got to play it. I’m very disappointed in this company and how they treat their customers. Definitely not buying from Fender again.