Fender Musical Instruments CorporationReviews of fender.com

"Keep on rockin' in a free world"- Neil Young

I've played Fender/Squier for decades, and I currently own several of their American, Japanese, and Indonesian guitars and basses. They're all great instruments. I've never had to deal with their customer service until a couple of weeks ago, and they friendly and responsive. I bought a gig bag that was getting across the board great reviews. After a month or so, however, the handle on mine split wide open. I sent a pic and a copy of my receipt, and they sent me a new one right away. Totally painless. In a side note, my wife recently bought a 2014 VW Golf. My son and I were driving around listening to some music, and I mentioned how good I thought it sounded. He said, "They're Fender speakers, you know." I didn't.

Im in love with my christmas fender stratocaster. I will be playing and strumming all new year .

So To Start... my sister has a 2014 VW Passat TDI at 41,000 mi. with special edition fender sound system from the factory line. It's really funny actually because the car's system starts with flashing the Fender name before the official VW system settings load up. And there is wood paneling throughout the car that is all embossed in multiple places with the Fender name. We thought what we bought was quality, but after less than a year, and at 44,000 mi. the sound system completely stopped working. No sound... at all. The functioning of the system works... but no sound will ever come out. I wait a month or so to try to understand diagnostically what is occurring here, making sure that the sound output is truly the issue ( it is) and I called fender customer service. I was allowed to make my case for a minute before I was told to be "stopped right there" for "Fender assumes no responsibility for any of their products installed in VWs". Thought the car works fine ( it should for it has barley any mileage on it! ) the only issue is almost too clear to be the product they manufactured and sold to VW... their speakers. How does the maker of this product ( not quality test the product, clearly for any engineering flaws ) and assume no responsibility for their mistakes. I am now left with a $1000 bill to fix the misalignment resulting in no sound output in their speakers that they manufactured. The lesson here is I will never, EVER buy a Fender product, for this being my first experience ever and I will NEVER again. I will also never work with a company who believes Fender to be worth partnership. There is no quality in their work and no responsibility for apprehension. ~what I really just don't understand, is how does a new system not work. If the car was at around 80k+ mileage than sure, I would not feel so shammed. But as for quality items, they should have a longer lifespan. I know low quality vehicles with generic speakers that run for 10+ years with no sound issues... I would've been better off It seems. ~

Bought a fender acoustonic about 6 months ago and is plagued with electronic issues ,it has been in the shop at a certified fender repair and have been getting a run around for almost 3 months and hasn't been fixed .very upset about this customer service

They were supposed to ship a tablet to me. They said they shipped 3 times I never received it. This last time I requested a refund this was on Friday as of today they have not responded back as to when they are giving me my refund. I really do not think they will ever respond or give me the refund. They are a scam do not buy anything from them. I will keep writing negative reviews for them everyday.

Fender stands the test of time, and makes some of the best Guitars and Amplifiers on the planet. I have worked at vintage music shops and seen Fenders from the early days. The Fender Strat I own and gig with is a workhorse. Leo's legacy lives on.

Three experiences: 1. My first electric was a left-handed Standard Strat. The pickups were knockoffs with unpotted coils and ceramic bar magnets under cheap steel slugs. The wiring also bypassed both tone switches. 2. I asked for a price quote on a no frills, Squier-equivelant left-handed Fender VI (right-handed price if full built: $349.99), without pickups installed. The quote I got was $8,000.00 with a 2 1/2 year build time for something they can make on an assembly line and adjust for orientation by flipping a few switches. 3. I waited 20 years for an affordable left-handed Jazzmaster. I pre-ordered In February for a March release. I never received it and was told that it was backordered until June and advised to buy the inferior professional model for 4 times as much. I chose to wait. The end of June came and I was told by my vendor that it was backordered until the end of July. I checked other vendors and they were backordered until the end of August. I called Fender four times. The first time, a clueless associate said he had no information and that they didn't keep track of their stock. The next two times I was nicely told that they would research the issue since they were in stock online, but I never received a call back. I called a fourth time and was rudely told that they had none in stock, that they had no control over anything, that they may get some in October. No apology, no compensation. I complained to the vendor who then emailed his rep who (likely) lied to him and told him they would ship one out (that they allegedly didn't have) in the beginning of July. I don't expect to get it. Considering my experiences and there mind-boggling business decisions and lack of lefty options, I feel like they could use a change in management and maybe staffing. I'm dissuading people I know from doing business with them; not that it matters since almost every retailer in the area fired them years ago.