Fastport PassportReviews of fastportpassport.com

I received the passports back the date and time they told me I would. Madeleine was a pleasure to work with and calmed all our fears. Would definitely recommend!

Took them a week to get everything done. I thought I was late in asking for service yet they did it faster than I thought. I am very grateful for their help, service in a timely manner and great customer service.

WOW. I honestly cannot express how amazing each and every single one of the employees at Fastport Passport was. There are only a few things more stressful than having to expedite a passport to make a business trip, and they did it with such ease. I never waited for a representative to pick up the phone, they all knew the process like the back of their hand, and they were confident that they would get the passport to me even after the USPS mixed up a few documents. When I had to overnight the package to make sure it was on time, the representative emailed me ASAP with a free overnight shipping label. I cannot sing enough praise. I was shocked with how professional, efficient, and informative everyone was. I must have spoken with about 10 different people, all of which had the same wonderful demeanor. Thank you FastPort Passport! Will recommend to everyone I know!

When signed up I thought I had 30 days to cancel and would only be charged $35.00. Boy was I wrong. You have 3 days to cancel or you get nothing back. Also they don't ask for your information traveling abroad because they want to get your money even if you can't fill in the information. The information is scattered and hard to follow so you really don't know what your signing. Would never ever use this service again.

Great experience from beginning to end. It is obviously a stressful situation when you find yourself in need of this service, and the folks at Fastport made me fell comfortable and that things were under control, while at the same time stressing the importance of getting things done on my end correctly so that an error or omission did not cause a delay. They sent a great checklist and were happy to walk me through it when I had questions. I highly recommend their service, and also recommend that you listen carefully to the instructions and timelines they give you. Roger

Very bad experience. 349$ - One day service advertised. Reality is, you overnight your application but the day/morning it arrives it is not processed. This was told to me by the customer service when I tried to get an update. They will not initiate any contact with you, so call to get status on your application. I’ve gotten false timelines incorrect info( them just trying to get me to hang up). I spent 858$ for two applications on 29 May for one business day service. It is now 9 Jun and I have nothing to show from them. If it sounds too good to be true it probably is, in Fastport Passport, that is the case. Also the attitude, you shouldn’t be rude to your customers on the phone.

I was very scared to use this service at first but I am so happy I went with you. Nick D.; Roxanne and Jocey are AMAZING!!! I was rejected 3 times for my passport and these girls went above and beyond to help me out. They were very honest, patient and persistent with the agency to help me get what I needed. I will forever be grateful for the customer service they provided me and helping me get my passport to make a dream come true. I cannot thank them enough for how they treated me. THANK YOU!!!! :) Cheryl M.

Excellent service. I had zero leeway in when I needed my passport by. Whether phone or email all of my questions were answered promptly and completely. Helpful and friendly representatives made what can be a stressful experience run smoothly.