Fastport PassportReviews of fastportpassport.com

I interpreted the 5 week expedited renewal service as calculated from the day you send in your passport but customers should just know that timing is actually calculated as 5 weeks from Fastport's receipt and sending out of your passport for processing. This misunderstanding made for some very anxious moments on my end. Customer service was somewhat helpful although I did have wait about 30 min to speak to someone each time I called. I ended up having to move my trip back, which turned out not to be a major problem, but if I hadn't I would not have gotten my passport in time to go.

The speediness with which I received my passport was in keeping with what I paid for. My criticism is that communication between govworks and the client needs to be tightened up during the process of them reviewing documents before sending them to the department of state. If anything needs to be corrected or resent because it doesn't meet the standard, such as your passport pic, they will not call you, text you or make any other attempt to reach out and let you know other than through email. This happened in my situation and the email went to my spam folder...not good. So for about 2 weeks I was trotting along thinking all was good until I realized my husband was getting process notifications I hadn't gotten and his stuff was submitted two weeks after mine. I had to call them and find out what was going on.. For the amount of money you're going to pay for this service I don't think a text or a call is too much to ask if something is happening that needs the customer's attention and you notice their paperwork has been sitting idly on some uncaring person's desk for two weeks. That is a major flaw in their inner workings. If you get that together I think you'll have even happier customers.

Update: they gave me a one time courtesy refund. They said they do not typically refund for any reason even if the services were not provided per their terms. Happy with the customer service of the person whom reached out after I posted my review, happy to be refunded but still would not recommend. I am extremely shocked at how poor this company is run. I spent hours filling out everything and doing everything. I had a letter for the passport office explaining how i needed to fill out my paperwork. I told them this, they told me to lie on my form that i never had a passport before. I said no, i will not lie on it, they will reject my application. They then said they were not able to help me if I would not lie on it as they don't have a way to work around their system to fill it out the way needed. I explained i have it fill out by hand with me if I can fax to them or something. They continued to say in more words NO. So, I said fine may you cancel my order and give me a refund. The lady said sure please fill out this refund request form.... Never easy... So i fill out the form, 8 days later still have not received my refund of 233.80$. I have contacted them several times in these past 8 days and they just keep telling me its still under-review. How is this under review you didn't help me, I didn't use your service I should be refunded. I am starting to believe they are a scam. I have contact my bank to get involved as well.

I paid the higher fee to have my passport turned around in 3-4 days and it took 8 (including the shipping),with zero updates on my status after my passport was received. So while I am grateful to have a company to have done this work for me, I’m a little disappointed to have paid so much for a quick turnaround that I didn’t receive.

I paid over $600 to get my passport expedited. They were generally very helpful, until they were shipping the passport back to me. I paid $80 to get overnight shipping from FedEx, and it doesn't seem as though they shipped using that service. They wrote the wrong address and the package was unable to be delivered. Unsurprisingly, Fast Port were responsive up until I was trying to contact them about their clerical error. I had to track down where the package was and go retrieve it myself, which was a nightmare in itself. All in all, I did get my passport in time for my trip, but it wasn't worth the processing fee they charge.

A bit disappointed . I was impressed at first with Sam telling me she could have my passport within a business day . I did as requested , paid overnight charge for fastport to receive the package by 7h30 am and paid 1 business day expedited charge.. Apparently the courier service I used arrived at 7h30 am and Sam called me around 9 to let me know that my application will not be processed on that day as it arrived too late and the fastport person had already left . I was very surprised as I followed all the steps and it arrived before 8 am as Sam had stated . Luckily , I had an extra day built in and I received the passport on the date of travel but it created more stress than I would have liked. I was not reimbursed for the extra charge for the next business day and when I asked Sam she said it wasn't their fault that it was not processed on that day and the one day still applied as they were eventually processing it in one day . I wasn't very pleased with her answer as they had not fulfilled the agreement and I couldn't really do anything as I needed my passport . My hands were tied and I was completely dependent on fastport .  I highly recommend anyone using this service to factor in a day and be weary of the one day service as it might not be true . It seems they can decide on whether or not to process your application . I don't understand why they recommend you to chose the courier service that has am arrival (latest 8 am) if they will not wait for the package . There is no courier service that guarantees earlier than 8 am even if most of the time they do deliver before. If any weather conditions or delays you are dependent on whether fastport will wait for package or not . Also,if you run into any problems with this service it seems that everything will be at your expense . Had my flight not been in the evening I would have had to pay airport courier charge at my expense even though I paid extra and did as follows as per Sam .

The service provided was dependable. One area for improvement would be in the directions for completion of the forms for minors in particular with respect to the letter of authorization. It should be denoted that this letter should be kept outside of the sealed envelop to be delivered. I had to incur Fed Ex charges to resend the letters of authorization. Other than that, the process and service was solid.