Fastport Passport Reviews | Read Customer Reviews of fastportpassport.com

Fastport Passport Reviews | Read Customer Reviews of fastportpassport.com

Fastport Passport reviews

733 approved reviews, newest moderated first

Megan R.
Sep 28, 2018
Best Customer Service
Madeleine helped us through the entire process. Wow, there are no words to describe how much help she was and what a pleasure it was working with her! Fastport is definitely the way to go if you’re in a crunch to get your passport! Very thankful for such an amazing company!!!
Response from Fastport PassportSep 28, 2018
Thank you so much, Megan, for sharing this amazing feedback with us. We are thrilled to hear that you had such a great experience with Madeleine and our team, and that we were able to be so helpful in obtaining your passport. We truly appreciate your choosing and trusting us, and we wish you safe and happy travels!
Report
Brian K.
Sep 27, 2018
Great big thanks to Madeleine
Great big thanks to Madeleine, Carrie, and everyone there at Fastport Passport. You were all so very helpful and extremely professional throughout the entire application process. I find it astounding that I had my passport just 3 days! after you received my application. Wow!! is all I can say. Thank you again. Sincerely, Brian Kaufman
Response from Fastport PassportSep 27, 2018
Thank you so much, Brian, for sharing this amazing feedback with us. We are thrilled to hear that you had such a positive and easy experience with Madeleine, Carrie, and the rest of our team. We truly appreciate your choosing and trusting us, and we wish you safe and happy travels!
Report
Thomas K.
Sep 25, 2018
Fastport Passport: compassionate service
The experience I had with Fastport Passport was simply amazing. The entire staff, especially Madeleine, were beyond helpful. I have never received such compassionate business service. Madeleine offered her cell number for after hours, emailed me well past business hours, and did everything to make sure I received my passport for an emergency travel situation. I am forever grateful. I felt such personal care. I have joked that I want to lose my passport again just to have another positive customer service experience!
Response from Fastport PassportSep 25, 2018
Thank you so much for sharing this great feedback with us, Thomas. We are so happy to hear that you had such a positive experience with Madeleine and our team, and felt supported through the process of obtaining your expedited passport. We truly appreciate your choosing and trusting us, and we wish you safe and happy travels!
Report
JOHNNIE W.
Sep 10, 2018
WE MISUNDERSTOOD THAT ITS REALLY 500.00…
WE MISUNDERSTOOD THAT ITS REALLY 500.00 DOLLARS NOT 300.00 WE IMEDIATELY TRIED TO CANCEL AND THEY WERE NASTY STILL CHARGED OUR ACCOUNT AND REFUSED TO RETURN OUR MONEY EVEN THOUGH NO SERVICES WERE PROVIDED TO US.
Response from Fastport PassportSep 10, 2018
Hello Johnnie. We have a clear refund policy, available to you through our terms of service and homepage. It will allow you to cancel your order and have your money returned. Please message us your order information and we can send you the simple, online cancellation form. Thank you!
Report
joseph C.
Sep 5, 2018
Great customer service
Great customer service. Got my passport faster than expected!!
Response from Fastport PassportSep 5, 2018
Thank you so much for sharing this awesome feedback with us, Joseph. We are so happy to hear that you had such a positive experience with our team. We truly appreciate your choosing and trusting us, and we wish you safe and happy travels!
Report
Jared A.
Sep 1, 2018
Thank you so much Carrie fo your prompt…
Thank you so much Carrie fo your prompt and professional services! A day earlier than what I payed for!!! Jared A.
Response from Fastport PassportSep 4, 2018
Thank you so much, Jared, for sharing this amazing feedback with us! We are so happy to hear that you had such a positive experience with Carrie and our team, and we wish you safe and happy travels!
Report
Cora M.
Aug 29, 2018
Thank God for Carrie N
Thank God for Carrie N! She helped us through a very stressful situation in replacing an expired passport. We received the renewed passport quicker than expected. Not only that, she walked us through the process with extra helpful instructions. Hopefully I won't need to expedite a passport again, but if so - this is the place!
Response from Fastport PassportSep 4, 2018
Thank you so much, Cora, for sharing this amazing feedback with us! We are so happy to hear that you had such a positive experience with Carrie and our team, and we wish you safe and happy travels!
Report
RyFarr
Aug 27, 2018
Carrie N. Specialist Extraordinare
Carrie N. was nothing short of amazing to interact with. Very kind and professional. All questions were answered thoroughly and courteously. All services provided as promised. Thanks Carrie.
Response from Fastport PassportSep 4, 2018
Thank you so much for sharing this amazing feedback with us! We are so happy to hear that you had such a positive experience with Carrie and our team, and we wish you safe and happy travels!
Report