Fastport PassportReviews of fastportpassport.com

I have never had to get a passport before Wana because I was so scared of the trip and flying, I had procrastinated to the last minute. A lady by the name of Madeline had taken care of me just weeks before my departure and made sure I got my passport just in the Knick of time to leave. She was very patient and gave me all the information I needed and when I didn’t provided enough information she walked me through to giving more to make sure I had everything complete. I absolutely and completely want to thank Madeline and Fastport for all their services and making this trip a great one!! Y’all are the best!

Arrived three days later than expected. FedEx is a hell of a weak link in the operation. Because it happened over a weekend, there was no support to help me figure out what was going on or how to fix it. Supposedly I could track it through their website, but it required an account that I was never prompted to create when I purchased the service nor could I find any way of creating one. The lack of support outside of 9-5 M-F is a big problem in a business where success and failure can be determined by a few hours.

Amazing service and communication!! Nick and Madeleine saved the day and helped get our 3 year old his passport for a last minute vacation. They answered every question and made the process super easy. We even got the passport a day earlier than expected!! All of this around the Christmas holiday. Anyway, if you are in need of a rushed passport service, call Nick & Madeleine at Fastport Passport!!

Madeleine was a complete pleasure to work with. She was always available, very responsive and completely on top of it! Would recommend this company to anyone. They made it happen and were lovely to deal with thought the entire process.

I really wish companies would be more upfront with nonrefundable fees. They took $35 out of ny refund, which is pretty inconvenient for me, especially since they didn’t even provide me with a service... Update: I did not secure my passport. I went to the passport agency in downtown Chicago and was told that I couldn’t use the service in my case. So I’ll be waiting about a week and a half after my supposed to be flight takes off. Oh well.

My husband/I were 15 days away from our vacation when I realized that his passport had expired. I chose the 8-14 day time frame to get our passport back and we received his renewed passport within 7 days. While it costs extra money, it was worth every penny to have peace and not have to worry about his passport coming in time. The instructions were easy and the customer service is quick to respond. Hopefully next time it expires I'll realize it ahead of time, but if I don't I will definitely use Fastport Passport again. Thank you for your help and so glad we will be able to enjoy our vacation!

FASTPORT PASSPORT was an absolute lifesaver, at least in my case. I had been in the US to be at my Father's side when he passed away. Less than 24 hours before my scheduled return to my home in Europe, I realized my passport was nowhere to be found. Given the extreme short notice, it would have been impossible for FASTPORT to obtain a replacement passport in time for my originally scheduled flight, but they absolutely came through 100% on everything they promised. The FASTPORT agent assigned to my case (Madeleine H) stayed in constant contact with me, walking me through the process step-by-step insuring that everything went smoothly and expeditiously. While replacing a lost passport is probably not supposed to be a pleasant experience, and certainly one that I intend to avoid in the future, FASTPORT's expert and very personal assistance certainly gave me a lot of comfort and made my experience with them a lot less scary than it could have/should have been.

I cannot begin to explain how this company bent over backwards to ensure I received my passport on time for my last-minute international trip. Nick D. assisted me each step of the way, not missing a single update or detail in his consistent communication with me. He went above and beyond to help me get what I needed to complete the process. All of the other agents that assisted me were very courteous and were prompt to help and answer any questions I had. The amount of patience and level of accuracy this company provides makes it worth every penny invested in their services. Thanks, Fastport Passport and thank you, Nick!