FamilyPoolFunReviews of familypoolfun.com

The so called owner named JAY is so disrespectful and very unprofessional. While running family pool fun, he also is a volunteer firefighter. While it is a wonderful service being he is volunteering his time, he still needs to realize that he has a FULL TIME business to operate. Recently he took my call and basically hung up my conversation as he claimed he had a fire call. While this is business is the source of his income, Jay needs to realize that this is his number one priority and cannot treat customers in this manner. Good only knows how he treats a 911 call victim. Worst customer service I have ever encounter—I would go elsewhere to make a purchase as there are numerous companies out there that are willing to service their customers….unlike JAY.

I recommended it's perfect and the only hard to install is the liner in my case I forget the spaces in the bottom railings. 1in between every leg. The 6in top rail in my case I need pull the legs to figure out same holes for screws.

Was in hopes it would have arrived sooner than it did but it got here. Ty

First and Foremost, if you still decide to do business with Family Pool Fun, even after reading all these horrible reviews AND researching the BBB and seeing their over 200 complaints against them, Please, Please, Please DO NOT TAKE ADVANTAGE OF THEIR 4% DISCOUNT AND PAY THEM WITH AN ELECTRONIC CHECK! They are not doing you any favors, they are using that payment method so you have no recourse when they scam you in some way, other than suing them which could take a while. I learned this the hard way, if I paid with a credit card, my summer would not have been ruined and me being out thousands of dollars. I purchased a $5,700 pool from them in April with the assurance that the pool will arrive in the middle of June. On June 16th, an email from Jay (the owner and a very rude and deceptive person) telling me my pool was on backorder and it wouldn't arrive until the 3rd week in July. In the email, there was an option to cancel the order which, at the time, I didn't want to take because by June, pools were all sold out. It wasn't until I received another email from Jay saying the pool is now on backorder until the end of July that I was afraid I would receive the pool sometime in August. I decided to fix my old, decrepit pool which needed a new liner and rust repair. My little boy waited years for a pool because I didn't have the funds to either fix or replace our pool. This year, I was blessed with a good job and wanted to give my son a fun summer. I purchased a liner for $900, padding and floor matting for another $200, a filter for $300 and finally the labor for $500. I waited until I received all the materials before canceling the order so to make sure I have what I needed. I cancelled the order on June 30th at 8:02am via email to Jay, the same day the guy came to fix my pool. It wasn't until the next morning that I saw an email from Family Pool Fun saying my pool (the one on backorder until the end of July) has shipped at 6:54pm the same day. I was devastated. I called the company and had the misfortune of speaking to a woman who I previously spoke to when I received the first backorder email from Jay. You would not and could not believe how she treated me. At that time, when I was asking about the backorder, she blatantly told me to "Get Used To Disappointment." This time, I was prepared and recorded the conversation. I explained to her that I cancelled the order per the email from Jay, she screamed back, "BEFORE IT SHIPS!!!!". I wrote Jay two emails that were unanswered. It wasn't until my third email, detailing what I would do should he not stop shipment of the pool (eg: contacting the BBB, contacting the DA in his state, suing him, etc.), that I got a response to which basically said, "Bring it on". He also informed me that should I refuse the pool, I would be charged a 25% restocking fee and also shipping back and forth. This would have amounted to thousands of dollars. Even after forwarding him my cancellation email, it didn't matter. My family advised me to take the pool and try to sell it. This has been a MASSIVE ordeal for me. I am a single mom who only wanted to make my son happy but instead he saw me so stressed out this summer, I felt so bad. Please, take this to heart. This company is still in business because they get away with doing this to people. Granted, not everyone has had this type of experience with them. But do we really want a company like this to continue operating and doing deceitful practices when they know they can get away with it? There was another pool company which I wished I did business with that day in April. They are ProPools. I spoke to this guy at length that day and he was so very nice. The only problem was that his pool ETA was June/July. I spoke to him when I received the first backorder email from Jay hoping I could get a pool from him. He was so kind and sorry because all of his pools were sold out AND delivered to his customers. If I only stop one person from getting scammed by Family Pool Fun, I am happy.

This company is horrible. I received my pool during the pandemic so I understood the delay, but they sent the wrong skimmer so I had to buy one separately. I also had some damaged parts. The biggest issue i had with this company is that their communication is atrocious!! I have sent countless emails to do a return of the skimmer with only one response of asking for pictures (which is sent same day) and then crickets. I had the BBB contact them and they got no responses. Be very cautious about using this company. I would not give them several thousand dollars at this point and just hope they send your pool because you can't get any response from them to even know the status.

With the COVID 19 pandemic, swimming pool sales have increased over 400%. Combine that with the labor shortage and shortage of supplies, you have a slim chance of getting a swimming pool anytime soon and at a decent price. We ordered our MATRIX 54" 20ft pool on 5/29/2021 at the peak of pool season and received it today, 7/19/2021. Packaging was in excellent condition and actually arrived 2 weeks prior to the promised date. On top of that, we paid the regular price! Family Pool Fun could have easily taken advantage of all of us and skyrocketed their prices. The "less expensive" pools that you can buy at Target, Walmart and Amazon are double and triple the price right now and people are paying it! That's only if you can get your hands on one. The pool manufactured by Sharkline and sold by Family Pool Fun, are premium above ground pools that will last you decades(if properly taken care of). Ours has a 60 year warranty and is designed to stay up year round. These pools are no joke people. I will say it again, we paid the regular price. They did not stop taking orders, they did not jack up the prices. They continued to work their butts off to help keep us cranky customers happy. I am appalled at most of the reviews that have been left here. I am so sorry you did not get your pool in 3 days. I am so sorry that they did not respond to your snippy email right away. I am so sorry that you did not cut these people some slack that have continued to provide you an excellent product at an affordable price. I am so sorry that the world does not revolve around you! I have nothing negative to say about Family Pool Fun. This is a real company. They are not crooks. This is not a scam. Order your dream pool now. Expect it to arrive in about 6-8 weeks. Level your pool site while you are waiting for your pool to arrive. If you have anything to be mad about, be mad at COVID and the lame people not wearing masks or getting vaccinated so we can all get back to "normal".

Still waiting!!! I ordered my pool on April 30th, was told it was in stock and I would have it by mid June. When Mid June came , I was told by 2nd to 3rd week in July, now I was just told 1st or 2nd week in August.... we spent 5,ooo and I am completely crushed.I see all these negative reviews, the lady promised me on the phone the other day, I will get this pool.... am really thinking I am just hanging on to a hope and a prayer at this point, it is going on 2nd week in August and still getting the same run round!!! Just CANCELED my order!!! And by the way if you buy a 5,000 pool and they take the money off your card like me....then cancel, no exceptions it is a 5% charge... so not only will you have no pool, you will have to pay them back $250.... LOOK PAST THIS SCAMMING SIGHT!!! I should have read all the negative reviews before buying!!!

Horrible. These people take your order over the phone, have another person call to “ verify “ the order; they type up an invoice supposedly based on what was verified leaving off multiple items and blame the customer for what is NOT on their invoice they typed. 10 months to get my pool with complete avoidance when I tried to get updates. I mean crickets. They charged me $700 for a salt water chlorinator, that was never shipped and now will not communicate with me to get this resolved. You can tell the staff are hearing complaints all day as they are rude, disrespectful, use profanity, hang up on you , lie about plans to have someone else contact you ….on and on. Look at the BBB complaints. They are going down hill fast. Do not let them steal your money as they have stolen mine.