FamilyPoolFunReviews of familypoolfun.com

Purchase and delivery were great. No complaints at all.

The pool float for my dog is perfect. She is a,12

I bought a pool kit in April which includes a liner. Got the pool in May with no liner. Got a email from Evett saying liner would be hear in 3 to 4 weeks. Here I'm at August 27 still no liner or any update on it. Called to day and inquired about liner. Was told I would have to submit a request to get a request # before they could tell me anything. Even thought they took my $$$ and a order # isn't good enough. I have to go fill out a form. What a joke. I found the liner thru Dohenys. It will be here in 2 days. Will never use this company again. Will go thru Dohenys for everything else I need. Family pools customer service was rude and I could barely understand what she said. Thru with this company. I've been nice thru this whole experience and was treated like it was my fault. I shouldn't have to request a # for a product they have been paid for. Got me doing all the work. So may god have mercy on the owners soul cause I don't. I know I will never receive a liner even though I paid for it. Shouldn't be selling products u don't have. I pray ever night that this company goes bankrupt. Cause u reap what u sow in life.

They were very helpful when ordering my pool. Made great suggestions, such as adding insulation to the pool walls. We used the almost everyday and didn't have any problems.

DO NOT SUPPORT THIS BUSINESS. My husband called today to get help with setting up our pool. He was speaking with a woman and she wasn't quite understanding his question. A man in the background thensaid very loudly "are you f****ing stupid?!" to my husband. It turns out the guy who said that, is the supervisor. My husband immediately hung up the phone. We stared at each other in disbelief and called back. The supervisor immediately started talking over us. He would not let us get one word in. Not ONE WORD. The supervisor told us he would send the audio recording of the initial phone call. He kept ranting and ranting and eventually said he changed his mind and is NOT going to send the recording because "nothing can happen to someone for swearing anyways". Sounds like an admission of guilt to me. I cannot believe a supervisor would speak this way to customers. The fact that he would not try to resolve this issue and constantly spoke over us and denied everything makes us not even want to have this pool. We will be doing everything in our power to return this pool. We will be reporting this business to every outlet available. Do yourself a favor, buy a pool from literally anywhere else.

I called FamilyPoolFun to find out if the pool we wanted was in stock and it was. The lady said it would be 5 weeks until we would receive the pool. We did order the EZ Sunday 15' round pool. In the online web page it stated that the pool came with a free automatic pool cleaner and it did. The pool arrived almost 2 weeks early, the packaging was perfect. My family all came over to help us grade the spot we wanted for the pool. Family fun time in 90 degree heat. We took the pallet apart and took all the boxes to the back yard. The instructions are very clear but it did take all 6 of us to put the pool up. Every piece was clearly marked in the instructions. It went together a little slowly at first but we are very happy with the pool. I would definitely recommend this company to others and I will buy from them again.

all g ot was a ladder ... no steps

Thank you for saving my summer. Pools have been difficult to find and you had one that fit the bill. Also, even with fees, your price was excellent. I'm glad I upgraded to the beaded liner, that installed without a hitch. I did hit a hiccup with the top rails but, when I called, you had someone there to explain what I needed to do. Thank you again!